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Alexandre Hotel Troya

4.0 star property

Photo gallery for Alexandre Hotel Troya

Property grounds
Sauna, hot tub, steam room, hot springs/mineral springs
Terrace/patio
Exterior
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • All-inclusive
  • Bar
  • Pool
  • Room service
  • Spa

Explore the area

Map
Rafael Puig Lluvina, 2, Playa de las Americas, Adeje, Tenerife, 38670
  • Troya Beach
    ‪1 min walk‬
  • Playa de las Américas
    ‪2 min walk‬
  • Veronicas Strip
    ‪3 min walk‬
  • Tenerife (TFS-Tenerife South)
    ‪18 min drive‬

Room options

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom

Family Room, 1 Bedroom

  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Sofa Beds

View all photos for Standard Room (single use)

Desk, soundproofing, free WiFi, bed sheets

Standard Room (single use)

  • 27 sq m
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Panoramic Room, Hot Tub, Beach View (Alexandre)

Panoramic Room, Hot Tub, Beach View (Alexandre)

Panoramic Room, Hot Tub, Beach View (Alexandre)

  • 57 sq m
  • Beach view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, Balcony (Alexandre)

Club Room, Balcony (Alexandre)

Club Room, Balcony (Alexandre)

  • 27 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

Desk, soundproofing, free WiFi, bed sheets

Standard Double or Twin Room

  • 27 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Room, Balcony, Sea View

Junior Room, Balcony, Sea View

Junior Room, Balcony, Sea View

  • 37 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

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View from property

Palm Beach - Excel Hotels & Resorts

  • Pool
  • Kitchen
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, (724)
The price is AU$364
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Palm Beach - Excel Hotels & Resorts

About the area

Adeje

Located in Adeje (Costa Adeje), Alexandre Hotel Troya is steps from Playa de las Américas and a 3-minute drive from Siam Park. .This beach resort is 3.3 mi (5.3 km) from Fañabé Beach and 1.2 mi (1.9 km) from Puerto Colon Marina.
View more Resorts in AdejeOpens in a new window

What's nearby

  • Playa de las Américas - 2 min walk
  • Veronicas Strip - 3 min walk
  • Torviscas Beach - 5 min walk
  • Siam Park - 17 min walk
  • Fañabé Beach - 7 min drive

Getting around

  • Tenerife South Airport (TFS) - 18 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Jumping Jacks - ‬4 min walk
  • ‪Monkey Beach Club - ‬4 min walk
  • ‪Romantico Restaurante - ‬8 min walk
  • ‪Restaurante el Oasis - ‬3 min walk

About this property

Alexandre Hotel Troya

Beach resort with 3 outdoor pools, near Siam Park
Alexandre Hotel Troya offers 354 air-conditioned accommodations with hair dryers and complimentary toiletries. Rooms open to balconies. 32-inch LED televisions come with satellite channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Natural Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 354 air-conditioned rooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a sauna, and a fitness center. Additional amenities at this Mediterranean resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Restaurant La Palapa, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Adeje? This resort has 1119 square feet (104 square meters) of space consisting of a conference center and a meeting room. Self parking (subject to charges) is available onsite.
Restaurant La Palapa - This poolside restaurant specializes in international cuisine and serves lunch only. Guests can enjoy drinks at the bar.
Restaurant Arena - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Bar Salón - Onsite piano bar. Open select days.
Bar La Palapa - Onsite rooftop bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Alexandre Hotel Troya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 10 per day)
  • Limited on-site parking

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurant La Palapa
  • Restaurant Arena
  • Bar Salón
  • Bar La Palapa

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Bike rentals
  • Bike parking
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Playground
  • Sauna
  • Shopping centre
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference centre (1119 square feet of space)
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • Satellite channels

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • LED light bulbs
  • Phone
  • Safe (surcharge)
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: EUR 10 per day
  • In-room safe fee: EUR 2.50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Conference rooms (surcharge) may be available on request; advance booking is required.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility or hot tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Troya
Hotel Troya Arona
Troya Arona
Hotel Troya

Alexandre Hotel Troya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 91 out of 338 reviews
Rating 8 - Good. 145 out of 338 reviews
Rating 6 - Okay. 68 out of 338 reviews
Rating 4 - Poor. 23 out of 338 reviews
Rating 2 - Terrible. 11 out of 338 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

John lewis

Liked: Cleanliness
Stayed 5 nights in Nov 2024

10/10 Excellent

Sigrún

Stayed 7 nights in Jun 2024

10/10 Excellent

Amie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at hotel troya. Breakfast and dinner was lovely and the pools are very nice and relaxing
Stayed 5 nights in Sep 2024

8/10 Good

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are delighted with our stay at this hotel. Everything was great (cleanliness, friendly staff, modern renovation of rooms, delicious food, proximity to the ocean, etc.), except for the nights. The music from the street died down only at 4 am and all this time we could not sleep normally.
Stayed 6 nights in Aug 2024

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is very close to the night club strip which is very loud every night. Also, it is next to a drain canal to the ocean that smells. I also was displeased with having to pay extra for the safe key, to leave deposits for pool towels, and the buffet was average food. The cantina food was better but closed at 6:00 so if you miss it then you have to go out or eat at the buffet. We went out most dinners.
Stayed 9 nights in Jul 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Luka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Rachida

Liked: Property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Julie

Stayed 7 nights in Apr 2024

8/10 Good

Jasmine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a noisy area, including aqua aerobics around the pool every day and music in the front and back of the hotel. So if you want to be in that sort of area, it's great. Room was soundproof but there was no air conditioning. We were led to believe access to the spa was included but it was an extra 17 euros per entry. Hotel was clean, breakfast was good and beds were very comfortable. Bathroom was great and generally we had a good time.
Stayed 7 nights in Mar 2024

6/10 Okay

Francesca

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The hotel is located in a busy location, surrounded by plenty of bars (if you like music and going out to bars, this is a perfect location for you). There are also quite a few dining options around, however we often went to Los Christianos for dinner (only 15 minutes away by car, great location with plenty of restaurants options). Also, ideal for being just in front of the beach, so if you just want to chill, you don't have to travel at all, just cross the road and enjoy the sunshine and the beach. Nice hotel, with great a view (unless your room overlooks the bins collection side and the hotel next door, then you'll end up having difficulty sleeping because of the caos during the evening/night and the rubbish collection noise, especially the glass collection, not ideal having to wake up early every morning because of this). The staff is very nice and friendly. Great outdoor swimming pool, with plenty of space and sunbeds. The bar area is quite nice as well. In terms of cleanliness, could definitely improve; don't expect any special amenities in the room/toilet. Also, I found the pillows very uncomfortable, however, this might just be a personal preference. Overall I'm pleased with the stay, it's a good option, however it's just an average hotel.
Stayed 7 nights in Mar 2024

8/10 Good

Barbara Ann

Travelled with partner
Extremely comfortable. Ideally positioned for daytime activities. Only negative is that from 2100 - 0040 the noise volume from properties in the near neighbourhood is massively excessive. Ear plugs were a necessity.
Stayed 14 nights in Feb 2024

6/10 Okay

Laura

Liked: Property conditions & facilities, room comfort
Very central hotel for las America's. The bar and restaurant have no ambience as so many bright lights make it canteen like. My whole group got food poisoning and we only ate at hotel. Staff are nice but so clearly over worked. Cocktails are awful on all inclusive.
Stayed 8 nights in Jan 2024

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great facilities and great location. My only criticism would be that the lunch and dinner options are quite limited (as a non meat eater) and very repetitive. Breakfast was lovely! I would suggest a wristband gor all inclusive guests rather than the card sustem they currently use. Overall great though and a i would return.
Stayed 5 nights in Oct 2023

10/10 Excellent

Muhammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In love!
I love the hotel the staff are absolutely amazing perfect location everyone is friendly it has everything you need! I can’t wait to stay again!
Stayed 5 nights in Sep 2023

10/10 Excellent

Viktoriya

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 8 nights in Jun 2023

8/10 Good

Harish Rugnath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near sea side, Plenty of Shopping and Restaurants.
Stayed 7 nights in Apr 2023

8/10 Good

George

Stayed 5 nights in Apr 2023

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read quite a few bad reports on this hotel but I can say I am glad I didn't listen to all of them. Yes, it is very noisy in the area at night but we stayed in one of their Club Rooms on the 5th floor and we hardly noticed any late night noise. The quiet sun terrace is a lovely place to chill out and the food was very good - apart from the chips being cold sometimes! We found the staff to be very friendly and helpful.
Stayed 7 nights in Apr 2023

8/10 Good

Eunice

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Would stay again
Was a beautiful hotel, would stay again. Great location, and plenty of loungers. Only downfall would be some bar staff (Melissa) was very rude and obnoxious. Really spoils it for the others.
Stayed 5 nights in Apr 2023

6/10 Okay

Damian

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 5 nights in Apr 2023

10/10 Excellent

Dovile

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

4/10 Poor

Rune

Stayed 7 nights in Mar 2023

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, lovely staff, very clean. Food catered more for Europeans but always found something to eat. Would definitely visit again. Great location
Stayed 7 nights in Mar 2023