8/10 Good
Angela, Adairsville
Travelled with partner
3 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I do not recommend the partial ocean view rooms. They overlook the busy, noisy street and ours overlooked the dumpster. Ocean view was very minimal. We were unable to use the Beach 360 club on a few of the days because the hotel was catering to the cruise line passengers. Everything was very expensive. I received an email several days prior to leaving offering an upgrade. Upon arrival, the staff had no indication of this and stated there were no upgrades. I asked again the next morning and was told to check back in an hour. Again there were no upgrades. We proceed to spend the afternoon at the rooftop pool which was nice but absolutely freezing and the hot tubs were not working. We left to get dressed for dinner only to get locked in our room as the door handle broke. The staff jumped on this immediately and gave us an upgrade that they all of a sudden had available. After that, the stay was nice and relaxing with a lagoon view room. All the food was extremely expensive and with not much else to do on the island we pretty much stuck around the resort.
Angela
Stayed 5 nights in Dec 2024