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I really loved my room; it was beautiful and overlooked the ocean. The front desk staff were great, and so incredibly friendly and accommodation. The room service was great, but the restaurant Pablito had mediocre food and very miserable staff working there. One of the things that I think is important for the hotel to consider is to add a tip option to the food and drink bills. Many people don't carry cash, so having the option to include a tip for the very hardworking staff would be great! On a side note, I also wanted to mention that when I made my reservation via Expedia, I added half board. When I arrived at the hotel, it did not have that listed in my reservation. When I called Expedia that said that I hadn't included it, however my bill was higher (which I am currently looking in to). Please double check. Also, if you wish to include Half board or all inclusive, please note that it doesn't come with alcohol. Now the metal detector as you enter the hotel.... I saw people walk round it and also use the adjacent doors and not the revolving one. One can also enter though the side entrance of Pablito if they wanted to enter. It's a bit of an eyesore. It is such a beautiful hotel and very close to great restaurants and a 5-minute walk to Starbucks, McDonalds, Burger king (if you want something for picky eaters). There is also a lovely supermarket right across the street from dominos which has a huge selection of wines and beers, amongst other things. A true 5 star!!

I came with my family including two young children and the services provided was excellent. There were activities and shows throughout the day and evening to keep the children entertained. All the staff were very helpful and always had a smile on their faces. The hotel made sure we were comfortable

Love this hotel!! Can’t wait to be back. Location, location, location

Great place to stay, relax and unwind. Lovely staff to take care of all your needs in an all inclusive package. Five star food, snack bars and entertainment every evening keeps your body and mind nourished. Will definitely be back whenever we can.

The staff at the hotel made the holiday. Nur

EVERYTHING was amazing ... BUT be careful coming in April ... they had just turned off heated pools, and they were COLD!