2/10 Terrible
Mina
Travelled with family
30 Dec 2025
Disliked: Amenities
I am writing to report an issue with our recent stay.
Prior to arrival, I called to ask if an extra twin bed could be added to our one-bedroom suite. I was told this would be checked and that if it was not possible, we would keep our original suite. However, upon arrival, we were given a standard room with two twin beds instead. We were informed that our suite had been given to another guest for the first night, despite us having paid for the one-bedroom suite for four nights.
Additionally, the receptionist, Greta, was rude and unhelpful when we raised this issue.
We would appreciate an explanation and appropriate compensation for the inconvenience.
Thanks
Mina
Stayed 4 nights in Dec 2025



















