2/10 Terrible
Aliyyah
Travelled with group
7 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The night staff (man with a broken arm) was so rude and not happy to help whatsoever with giving us basic necessities like towels and toilet roll when asked. Our room was not cleaned for the 7 days we stayed even when we asked. The man rang our room and argued with us calling us “disgusting” and repeating the fact that it is only a 3 star hotel not a 5 so we shouldn't expect anything better. He claimed he is only there to check people in and out of the hotel and it is not his job to help us. He just sat there watching movies on his laptop everynight. There was mould on the shower ceiling, the cabinet draw fell off randomly, the was a random ladies slipper under the bed along side other hairballs, dust and litter. We were never given basic necessities until we asked ourself and even then we got attitude given for “not asking the day staff” which we did but nothing was done about it. The hotel claims it is a spa but has nothing to do with being a spa and when we asked they made up an excuse. We didn't mind the lack of property facilities and conditions until the last day when the night staff man spoke so rudely to us in the lobby and then ringing our room that other guests heard and said they had been experiencing the same level of service.
Aliyyah
Stayed 7 nights in Jul 2024