There were a series of disappointing misses during our stay. For example, there were not luggage racks in our room, so nowhere to put our suitcases. We called to the front desk to ask for them - it rang and rang with no answer, twice. We walked down in person - they told us to look again. We did. We asked the next morning, and when we returned later they had provided just one of the two luggage racks we needed. Not a deal breaker, but there were enough misses like this that it made a difference: the window in our room was broken open, the soap scum and mold in the shower, the faulty ice machines, the empty toiletries... It's a beautiful place, but the experience didn't live up to the look or the price.