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What made this stay so excellent was how nice the staff was. Refreshing to see such great customer service!

We really love coming here, but this last time our room was kind of dirty. we come here a couple times a year, but it seems like this time we didn’t get the same kind of service. The people in the dining room were amazing and breakfast was delicious. I wish we had the opportunity to stay again with a room that is a tad bit cleaner. There was hair on my bed and pillows.

What a wonderful vacation on the lake with friends and family! I cannot say enough positive things about our experience. We were a group of four families with 8 kids and this house was everything we could want in a vacation property and more. This group has vacationed together multiple times in Gatlinburg in large properties and none have measured up to this one! The kids always had something to do with the game room, electronic board game table, fun nooks with checkers and tic tac toe, the lighthouse views, theater room with the most amazingly comfortable recliners and blankets, and more than anything, the heated pool!! The adults loved the pool, hot tub, kitchen amenities, the outdoor fireplace and furniture, and the pool bar area with a great view and awesome place to eat and watch sports! The special touches like multiple power blocks/USB outlets in the bedrooms, great towels and shampoo/conditioner provided, multiple full size refrigerators, dishwashers, sinks, and laundry facilities made the home great for our large group. Any issues we had were solved quickly and immediately by Anthony - he was incredibly responsive and helpful anytime we needed him! Dock access was perfect and it was awesome to be able to fish off the dock and park our boat there. I can imagine in the summer when it’s not too cold to swim in the lake this is a great place to play on the Lily pad! We are already rebooking because we had such a wonderful experience.

Stayed at this property last year, we loved it so much that we had to come again! Property manager is very kind and accommodating!

Great place!

Hotel staff members were helpful and very friendly. The dining options at the resort are wonderful with attentive and friendly staff.