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Plese ignore my previous review, as i cannot delete it so I apologise. Wonderful place to stay & the staff are all very friendly

Every thing was excellent the staff the room the wi fi the air con the food Just great recommend to anyone

Amazing staff , food & hotel.

This hotel lived up to the great ratings it has received...and then some. Every employee we encountered was warm and friendly. The breakfast buffet was outstanding, the rooms lovely. Best was all the elephant themed art work throughout the property. It was like walking in a modern art museum!

A little bit of frustration as it could be a gem, but the attention to details in the room make it average. Service was excellent, food was superb and properly priced, rooms were big and well designed, the flaw lies in the attention to details. Mosquito marks on the walls, cracks not plastered, gaps in doors that allowed bugs and animals (geckos and frogs) to come inside, mosquito net in shower room with wide gaps…I would be expecting this not to happen in a 4 star hotel

They do not seem to be well organized. I was looked out of my room for an hour and half with my son. It took 5 guys to come and they still took forever to get the door open. I felt like my son and I were the only two guest and I honestly didn't like that. They kept calling asking if I wanted my room clean. Usually hotels wait for their guest to leave their room and clean it. They don't keep calling asking if you want house cleaning. They I was set up to go to another location (The Covanro Naiwala Veyangoda location) to be close to the airport. Mainly because the hotel did not want to refund me for one night. Which was okay, but was not okay is that their other location had bedbugs. They tried to tell me that it wasn't, but any mattress that has blood spots (reddish stains or caused by bedbugs being crushed when people lay down an don't know they are laying on a bed bug infested mattress. I was with my son as mentioned before and it's no way I was going to allow my son to lay in that bed. I took pictures and the GM tried to convince me that what I saw and took pictures was not what it was. Tried to offer me a suite and I told him absolutely not and left.