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Mercure Koh Chang Hideaway

4.0 star property

Photo gallery for Mercure Koh Chang Hideaway

2 outdoor pools, pool umbrellas, pool loungers
Karaoke room
Terrace/patio
Lobby sitting area
Karaoke room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Gym
  • 24/7 front desk
  • On private beach
  • Spa

Explore the area

Map
111/1 Moo 1 Tambol Koh Chang, Amphur Koh Chang, Ko Chang, Trat, 23170
  • Bailan Bay
    ‪1 min walk‬
  • Mu Ko Chang National Park
    ‪4 min walk‬
  • Bailan Beach
    ‪7 min walk‬
  • Trat (TDX)
    ‪108 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

  • 52 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Ocean View

Deluxe Room, 2 Single Beds, Ocean View

Deluxe Room, 2 Single Beds, Ocean View

  • 52 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 24 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, Pool Access

Deluxe Room, 2 Single Beds, Pool Access

Deluxe Room, 2 Single Beds, Pool Access

  • 50 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 24 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 King Bed, Terrace (Plunge pool)

Villa, 1 King Bed, Terrace (Plunge pool)

Villa, 1 King Bed, Terrace (Plunge pool)

  • 123 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 50 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool Access

Deluxe Room, 1 King Bed, Pool Access

Deluxe Room, 1 King Bed, Pool Access

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

AWA Koh Chang

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, (719)
The price is AU$162
for 1 room
includes taxes & fees
7 Mar - 8 Mar
AWA Koh Chang

About the area

Bai Lan

When you a stay at Mercure Koh Chang Hideaway in Ko Chang, you'll be near the bay, within a 5-minute walk of Bailan Bay and Mu Ko Chang National Park. .This family-friendly hotel is 6.7 mi (10.7 km) from Klong Prao Beach and 10.1 mi (16.2 km) from White Sand Beach.

What's nearby

  • Bailan Beach - 7 min walk
  • Bang Bao Pier - 6 min drive
  • Bangbao Beach - 7 min drive
  • Lonely Beach - 8 min drive
  • Kai Be Beach - 19 min drive

Getting around

  • Trat (TDX) - 108 min drive

Restaurants

  • ‪Beach Bar - ‬2 min walk
  • ‪Dang seafood - ‬3 min drive
  • ‪Kohchang7 Reataurant & Guesthouse - ‬8 min walk
  • ‪Pool Bar - ‬2 min walk
  • ‪The Bay - ‬2 min walk

About this property

Mercure Koh Chang Hideaway

Family-friendly hotel with 2 outdoor pools and a full-service spa
Mercure Koh Chang Hideaway offers 141 air-conditioned accommodations with safes and complimentary bottled water. These individually furnished accommodations include desks. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch LCD televisions come with satellite channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a hot tub, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub.
Make yourself at home in one of the 141 individually furnished guestrooms, featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include complimentary wireless internet access, babysitting (surcharge), and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Ko Chang? This hotel has 242 square feet (22 square meters) of space consisting of conference space and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Mercure Koh Chang Hideaway has a restaurant serving breakfast only.
Room service (during limited hours) is available.

Languages

English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: THB 460 for adults and THB 230 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • The Bay

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (242 square feet)
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace
  • Vegetable garden

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • This property does not have any lifts

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually furnished
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1413.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: THB 1000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately THB 460 for adults and THB 230 for children
  • Airport shuttle fee: THB 2500 per vehicle (one-way)
  • Rollaway bed fee: THB 1413.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Heating is not provided
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Koh Chang Hideaway
Koh Chang Mercure
Koh Chang Mercure Hideaway
Mercure Hideaway
Mercure Hideaway Hotel
Mercure Hideaway Hotel Koh Chang
Mercure Hideaway Koh Chang
Mercure Koh Chang
Mercure Koh Chang Hideaway
Mercure Koh Chang Hideaway Resort
Mercure Koh Hideaway Resort
Mercure Koh Hideaway
Mercure Koh Chang Hideaway Hotel
Mercure Koh Chang Hideaway Ko Chang
Mercure Koh Chang Hideaway Hotel Ko Chang

Mercure Koh Chang Hideaway Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 183 out of 466 reviews
Rating 8 - Good. 182 out of 466 reviews
Rating 6 - Okay. 68 out of 466 reviews
Rating 4 - Poor. 21 out of 466 reviews
Rating 2 - Terrible. 12 out of 466 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service
Good location, excellent if wanting to have a quiet break. Villa pool room nice and well maintained, could do with larger TV and better light controls. Clearly this property is still recovering from the COVID shut downs, does need better care of hedges, etc. which make the public areas behind the lobby look unkept. Limited dining choices at resort and outside, this is a property best visited if you have transport or rent a motorcycle.
Stayed 3 nights in Aug 2023

10/10 Excellent

Kanthan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Stay on A Beautiful Beach
The Villa came with a private pool and jacuzzi. Big and spacious room, clean and cozy. Staff were very friendly, the cafe by the beach was great and since it was low season, the beach was peaceful, quiet and clean.
Stayed 4 nights in Jul 2023

8/10 Good

Catherine

Travelled with family
Liked: Staff & service, amenities
Pros- Travelling with young children I loved that I could sit in the shade near the beach cafe whilst they could play in the sand also in the shade. This was my absolute favourite thing. The pool near the beach was decent and a good temperature. The beach was protected and private and was good for digging and paddling. Breakfast buffet was very good and there was a good amount of seating and choices of food. Our room was a good size and light and airy. The hotel were very helpful when I had a problem with my car. Cons- the shower temperature was temperamental and often cold, our water went off once totally and the toilet broke on another occasion. This was sorted quickly by the resort. The pool with pool access rooms was very cloudy and green, it seemed to have improved by the end of the week but we didn’t use this. Overall I would definitely stay again, the staff at the resort were lovely and helpful, the beach and pool and setting were idyllic. My children loved it and didn’t want to leave!
Stayed 4 nights in Apr 2023

6/10 Okay

Mickey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Beds and ac works well, the towels are frayed , the showers need a good cleaning, we had a 4 poster bed but the tv was in middle of a poster , the chairs at the pool and in the room are very uncomfortable, the grounds are not very well maintained, breakfast buffet is good but get there early they don’t replace anything,
Stayed 10 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
I was upgraded to a lovely pool villa. a great option for a family with one or two little ones. they can splash away in the small pool plus there's a jacuzzi to chill out in. The buffet breakfast had options for every palette. The property is definitely feeling the effects of a heavy rainy season, but that will not detract from your stay.
Stayed 3 nights in Oct 2021

6/10 Okay

Jason

Travelled with family
Disliked: Staff & service
Stayed 5 nights in Dec 2020

8/10 Good

Ruengsak

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

8/10 Good

Scott

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool access room and the 2 4 1 cocktails on the beach!
Stayed 2 nights in Feb 2020

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Overpriced
The hotel is fine. The food is fine. The services and amenities are fine. However, everything is overpriced. I am not upset with the hotel - it's fine, but it is overpriced. I would not stay here again. You can get more for less at other resorts. This resort is not competitive at all.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Actually, everything was good. Really friendly staff,. Nice room. Well kept and clean. The only problem was that the mattress was extremely hard. Very uncomfortable.
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019

2/10 Terrible

scott anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was in desperate need of face lift, old and tired, booked for 20 people 17 went, the welcome party was not good ask me to give them 7000baht for breakfast that i had already payed for in full. Totally unacceptable.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value pool villa
Pool villa is fantastic! Happy hour at the beach bar also great & lovely staff. A la carte menu in restaurant is pricey (as expected) but not particularly exciting and opted for the buffet dinner instead which was surprisingly brilliant
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not very customer friendly and front desk staff not very accommodating
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and good food.
อาหารเช้าดีมาก บุฟเฟต์มื้อเย็นราคาไม่แพงและคุ้มค่า ที่ตั้งของรร. ไม่สะดวกสำหรับคนไม่มีรถ ที่จอดรถเพียงพอ รอบๆรร. เงียบสงบ เหมาะกับการพักผ่อนจริงๆ
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The staff were first class the property does need a make over like painting etc
Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seclude, serenity, peaceful. The room is so cute and feel like home. The bathroom is spacious, very clean. The pool is amazing they have one beachfront pool and one olympic pool. The ben bag at the beach bar is very comfortable. Will definitely come back, strongly recommend for all.
Stayed 2 nights in Jun 2019

6/10 Okay

Kevin

Liked: Staff & service
Stayed 5 nights in Jun 2019

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in a remote quiet location
Excellent Hotel with super friendly and helpful staff. It is a bit in a remote location and you definitely need a motobike to be mobile. The beach isn't great so I recommend to drive to another one. Staff is exceptionally friendly and helpful. The price for drinks are a bit high (100 baht for a soda water and 150 baht for coffee).
Stayed 5 nights in May 2019

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Had a great stay , great service, great food at the beach , the room was worth it , could be a bit more clean but it was still good but it could be more clean specially the jacuzzi , pool was good , jacuzzi was also slow to fill. But I would say over all was very satisfied with everything.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic​ stay
Everything was perfect, excellent sea view from the room, great food, professional staffs, quality breakfast, value of happy hour. I really enjoy Ms.Okscana (Ukrainian staff), she was really nice to me, she got a big smile and spend taking time with me at anywhere we meet up. I will be coming back again for sure!
Stayed 2 nights in Apr 2019

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pLace
Stayed 2 nights in Apr 2019