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Moose Hotel And Suites

4.0 star property

Photo gallery for Moose Hotel And Suites

Indoor pool
Couples treatment room(s), hot tub, body treatments, body wraps
Interior entrance
Front of property - evening/night
Couples treatment room(s), hot tub, body treatments, body wraps

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪2 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪2 min walk‬
  • Banff Legacy Trail
    ‪5 min walk‬
  • Banff, AB (YBA)
    ‪5 min drive‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

  • 75 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room

Superior King Hotel Room

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Banff

With a stay at Moose Hotel And Suites, you'll be centrally located in Banff, within a 5-minute walk of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. .This spa hotel is 12.1 mi (19.5 km) from Banff National Park and 1.4 mi (2.3 km) from Fairmont Banff Springs Bowling Centre.

What's nearby

  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Banff Centre for Arts and Creativity - 11 min walk
  • Tunnel Mountain - 4 min drive
  • Fairmont Banff Springs Bowling Centre - 6 min drive

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪Evelyn's Coffee Bar - ‬5 min walk
  • ‪BeaverTails - ‬5 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬3 min walk
  • ‪Park Distillery - ‬4 min walk
  • ‪Cedar House Investments Ltd - ‬4 min walk

About this property

Moose Hotel And Suites

Hotel with 2 hot tubs, near Fairmont Banff Springs Bowling Centre
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Make yourself at home in one of the 174 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 11 AM and on weekends from 7:00 AM to 1 PM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Banff? This hotel has 2000 square feet (186 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 11 AM and on weekends between 7:00 AM and 1 PM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Ski shuttle nearby

Food and drink

  • Full breakfast available for a fee 7:00 AM–11 AM on weekdays and 7:00 AM–1 PM on weekends: CAD 8.00-20.00 for adults and CAD 8.00-20.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 hot tubs
  • Bike parking
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (2000 square feet)
  • A meeting room

Outdoors

  • Firepit
  • Outdoor furniture

Spa

  • 9 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Double-glazed windows
  • Fireplace in reception
  • Local artist showcase
  • Locally owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Dryer
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 8.00 to 20.00 for adults, and CAD 8.00 to 20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1600 out of 2010 reviews
Rating 8 - Good. 294 out of 2010 reviews
Rating 6 - Okay. 66 out of 2010 reviews
Rating 4 - Poor. 30 out of 2010 reviews
Rating 2 - Terrible. 20 out of 2010 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to be able to walk to everything one needs
Stayed 3 nights in Nov 2024

8/10 Good

Armin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get any room upgrade unfortunately. Wish I could use my VIP access. :(
Stayed 6 nights in Nov 2024

10/10 Excellent

Qi Qi

Stayed 1 night in Nov 2024

4/10 Poor

Mark

Travelled with family
Liked: Property conditions & facilities
Stayed at property with my wife and two daughters for my 50th Birthday getaway. It was offseason booking and had lots of options for cheaper accommodation elsewhere but decided to book at Moose based on location, amenities and positive reviews. Unfortunately we were given a room directly adjacent to parkade door. Did not notice noise until it was middle of night and hearing the door open and close as cars enter and leave underground parking. Staff did little when I complained, as I was told they were fully booked. I will not be staying here again and recommend others to avoid mainfloor corner near parkade.
Stayed 2 nights in Nov 2024

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 1 night in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Thumbs up
Fabulous hotel….the hot tubs are amazing!
Stayed 1 night in Nov 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room had drywall and tile damage, after changing rooms, new room had same issues but worse drywall damage. Would suggest maintenance to look over rooms once a month.
Stayed 2 nights in Nov 2024

10/10 Excellent

Martino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel! Upstairs indoor pool is nice, outdoor hot tubs are amazing! Sauna is nice, and fire pit area is great too! Beautiful hotel as well as a great location! Restaurant downstairs isn’t great unfortunately, subpar food as well as subpar service!
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

cliff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing outdoor hot tub and sonic experience very close to the heart of Main Street band
Stayed 1 night in Nov 2024

10/10 Excellent

Kiley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the 4th floor and loved it for a family of 4. Kids had their own bed and bathroom and so did the adults. Loved sitting in the living room with fire place going looking at the snowy mountains. Will definitely stay here again!
Stayed 3 nights in Nov 2024

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to downtown
Stayed 1 night in Nov 2024

10/10 Excellent

Karen Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything and staff were quick to respond
Stayed 2 nights in Nov 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

JUNGSU

Liked: Cleanliness
Good
Stayed 2 nights in Oct 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deep cleaning needed.
Wish the room was cleaner, definitely in need of a deep clean, dust builing up on furniture. Very quiet at night, too quiet Ill be bringing a fan for next trip.
Stayed 1 night in Nov 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room with fireplace. Location was excellent and walkable since I did not have a car. Rooftop hot tubes and sauna were lovely.
Stayed 3 nights in Nov 2024

10/10 Excellent

Byung Jin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at the Moose Hotel and Suites! The sauna and hot pool were fantastic. There's nothing quite like relaxing in the warm waters while taking in the stunning mountain and street views. It was such a treat to be outside, enjoying the scenery from the comfort of the hot pool. I will definitely be returning, and I highly recommend this hotel to anyone visiting Banff.
Stayed 1 night in Nov 2024

8/10 Good

Hyunnam

Stayed 2 nights in Nov 2024

6/10 Okay

Lindsay

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Glenn

Liked: Staff & service
Disliked: Cleanliness
Try a little harder.
A nice hotel but starting to show its age. Towels are crusty and the in room robes are old with fraying edges and crusty as well. Heat in the room was inadequate and could not keep the room warm. It seems management needs to show a little more attention to detail and perhaps invest in some improvements. The hot tub in the spa area was not very hot.
Stayed 4 nights in Nov 2024

4/10 Poor

Dawn

Liked: Cleanliness, staff & service
I did not receive my $15 dollar a day food voucher and we were out in the very back with a crappy view.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sharon

Stayed 1 night in Nov 2024

2/10 Terrible

Shuzhen

Travelled with group
Disliked: Cleanliness, amenities
It doesn't match the room I booked online.
Stayed 1 night in Nov 2024