6/10 Okay
Maria Jose
Travelled with partner
26 Dec 2024
Liked: Cleanliness, staff & service
We recently stayed at this hotel, and while the property itself is stunning and the location couldn't be more ideal, there were a few issues that detracted from our overall experience.
First off, the location is truly unbeatable, nearby attractions, dining, and shops. The property itself is gorgeous – well-maintained with stylish, welcoming common areas.
However, the room we booked was unfortunately very small. While we understand that city hotels often have compact rooms, this one felt particularly cramped, with not much space to move around comfortably. The biggest issue, though, was the shower. It leaked water all over the bathroom floor, creating a messy and unpleasant situation.
Additionally, the service from the front desk was a bit underwhelming. While they weren’t exactly rude, they didn't go out of their way to be accommodating or helpful when we raised the issue about the leaking shower. We would have appreciated more proactive customer service, especially given the room issues.
Maria Jose
Stayed 4 nights in Sep 2024