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Occidental Bilbao

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Occidental Bilbao

Seasonal outdoor pool
Reception
Lobby
Meeting facility
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
    Spa
  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Gym
    Gym
  • Parking available
    Parking available

Explore the area

Map
Av Zumalacarregui, 40, Bilbao, Vizcaya, 48006
  • Plaza Miguel de Unamuno
    13 min walk
  • Museum of Archaeology Bizkaya
    13 min walk
  • Plaza Nueva
    14 min walk
  • Bilbao (BIO)
    12 min drive

Room options

View all photos for Family Room (2x2 Family Plan)

Minibar, in-room safe, desk, laptop workspace

Family Room (2x2 Family Plan)

  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (with extra bed)

Minibar, in-room safe, desk, laptop workspace

Superior Room (with extra bed)

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Reception
Hotel Gran Bilbao
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1001)
The price is AU$248
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Hotel Gran Bilbao

About the area

Bilbao

Located in Bilbao (Begoña), Occidental Bilbao is within a 10-minute drive of Guggenheim Museum Bilbao and San Mames Stadium. .This spa hotel is 14.8 mi (23.9 km) from Port of Bilbao and 0.6 mi (1 km) from Basilica of Begona.

What's nearby

  • Plaza Nueva - 14 min walk - 1.2 km
  • Ribera Market - 17 min walk - 1.5 km
  • Plaza Moyua - 5 min drive - 4.1 km
  • Guggenheim Museum Bilbao - 6 min drive - 3.5 km
  • San Mames Stadium - 7 min drive - 5.4 km

Getting around

  • Santutxu Station - 7 min walk
  • Bidebieta-Basauri Station - 9 min drive
  • Bilbao Airport (BIO) - 12 min drive

Restaurants

  • ‪La Casa del Yogur - ‬8 min walk
  • ‪Auzoa - ‬8 min walk
  • ‪Errondaberri - ‬5 min walk
  • ‪Cafetería el Sauce - ‬5 min walk
  • ‪Zarata Jazz - ‬9 min walk

About this property

Occidental Bilbao

Bilbao hotel in Begoña with a full-service spa and a fitness center
Occidental Bilbao offers 200 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Guests under 18 years old are not allowed in the fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 200 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at The Kitchen or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bilbao? This hotel has 11119 square feet (1033 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
The Kitchen - This restaurant specializes in Mediterranean cuisine.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 20 per day)
  • Motorhome/coach/lorry parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 18 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • The Kitchen

Things to do

  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (11119 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in reception
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 15 to August 22:
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 20 per day
  • Spa fee: EUR 20 per day
  • Facilities fee: EUR 20 per person, per day and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Access to the spa and gym facilities is limited to once per day per person.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Bilbao Holiday Inn
Occidental Bilbao Hotel
Holiday Inn Hotel Bilbao
Holiday Inn Bilbao Hotel
Occidental Bilbao Hotel
Occidental Bilbao Bilbao
Occidental Bilbao Hotel Bilbao

Occidental Bilbao Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 255 out of 577 reviews" "
Rating 8 - Good. 217 out of 577 reviews" "
Rating 6 - Okay. 72 out of 577 reviews" "
Rating 4 - Poor. 18 out of 577 reviews" "
Rating 2 - Terrible. 15 out of 577 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Stayed 1 night in Aug 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Ciaran

Stayed 1 night in Jun 2024

4/10 Poor

Michel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Everything has hidden fees, the pool, gym, parking, etc. There is an extra for everything and anything ! The site says they speak english and french, they do not speak French and hardly speak English. All the hidden fees start a 20 euros and more ! The rooms are very pricy and are very small. Never again will I go to Occidental Bilbao…
Stayed 7 nights in May 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little out of town and on a relatively steep hill. However, there is a metro station only 200m away which gives easy access to the city. Next to a main road and so there was regular road noise at night. The pool was shut. Staff were efficient and friendly. The room was spacious and clean. A large sitting area on the ground floor to enjoy a drink from the bar.
Stayed 2 nights in May 2024

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Good location, nice hotel
Stayed 2 nights in May 2024

10/10 Excellent

Raisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, moderno confortable para ir en familia, desayunos opcionales, hotel lujoso
Stayed 3 nights in May 2024

6/10 Okay

Graham

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Business Trip
Hotel was good, clean, nice bar and restaurant, the only down side to the hotel was very poor Wifi connection, this kept tripping out which was very annoying
Stayed 2 nights in Apr 2024

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Very clean and modern everywhere in the hotel and rooms. Breakfast was great quality and value for money. Staff extremely friendly. Location is a little further out of the old town that we would have liked but there is a metro station very near and the walk is only 30 mins. To use the spa is extra, but all the info was very clear when we booked. I would recommend and stay again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Pavla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Pavla

Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

6/10 Okay

Jody

Travelled with family
Liked: Cleanliness
Occidental Bilbao
The hotel is clean and functional, within a 15 minute walk of the old town. The area around the hotel is quite run down, there’s a metro stop about mins walk away. Rooms are small but the en suites are good. Gym and spa are not part of the hotel but in a separate part of the basement, hotel guests must pay extra to use them each time they visit.
Stayed 3 nights in Mar 2024

6/10 Okay

Andre

Liked: Cleanliness, staff & service, room comfort
Nice enough hotel but the experience isn’t as described on hotels.com. The main appeal for my stay when booking was the gym/ pool which were key filters in my search. However I was extremely disappointed when advised at check in that a €20 fee per day was required to access the facils. Further it was mandatory to wear a swim cap and flip flops which would have incurred an additional unplanned expense. Additionally, the wifi access was sporadic and overly complicated to access. The receptionist kindly tried to assist with one of my devices but was flummoxed and was unsuccessful in connecting it to the wifi. The location was good for me and I really enjoyed bubbling around the nearby Santuxtu and Begoña neighbourhoods with the Guggenheim and Old Town also within pleasant walking distance. Nice staff and nicely appointed but disappointed by the inaccurate listing on Hotels.com.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice hotel. Would stay there again!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Occidental earlier as well and really liked the service and room. Would definitely stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable hotel. We.will be staying there again after we visit other stops in Spain, before we fly home from the airport in Bilbao.
Stayed 2 nights in Feb 2024

8/10 Good

Adam

Stayed 3 nights in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good hotel, good location, nice views of city. Unfortunately we chose to stay here because it had a pool but it was closed for our entire stay.
Stayed 4 nights in May 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option in Bilbao
Nice hotel in Bilbao , not too far from city sightseeing and close to the airport
Stayed 1 night in Sep 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Roxana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Best were the staff, especially the two Ana’s (restaurant and bar) and David (bar), and the common areas and outdoor pool were quite pleasant, too. The room had a cheap feel for a 4 star hotel, inconveniently designed bathroom and clothe closet. The bed was excellent, however. The shower would have been nice if not for the badly tilted floor that caused water to stagnate in a small pool and which over time created a bit of mold. While the coffee at the bar was excellent, and so were the sandwiches in that area, the food in the pleasant looking restaurant was spectacularly bad on both occasions we tried it, no exaggeration. The hotel location was ok, working class apartment buildings all around and a very short and pleasant metro ride to Center 4 min walk from hotel, plus walkable down to old town if you don’t mind a lot of climbing on the way back. A mixed bag, in conclusion, but not awful, and would have given 4 stars if this was a 3 star hotel.
Stayed 2 nights in Sep 2023