Check in was easy; however, the receptionist was not very knowledgable about the area.
I was not able to Chromecast to the tv in my room as advertised in the QR code in the room, so I had to resort to my iPad to watch my shows since there was no channel list or tv guide provided for the room tv.
While I was getting ready for the evening, the wifi stopped working in my room. I called the front desk (I was not sure if it was the same person that checked me in) only to be told to come downstairs if I wanted to use the internet which was not conducive for my needs. When I inquired about the problem, she replied that others have already called about the problem and that she had no idea when it would be resolved. I ask if a manager was aware and/or on duty, she stated no. I asked if i needed to contact corporate to expedite the problem, and she responded to the effect of "if you feel like you need to."I did reach out to corporate customer service. She was apologetic but ultimately no resolution. She opted to give me rewards points; however, I am not one due to not wanting any more junk/cluttering email. No other form of compensation was given.
I went down to the bar due to hearing celebration. I was offered drinks without being asked my name or room number. At the end of the evening, I received a call from the front desk saying I left my phone. I told the person that I did not because my phone was in my hand. When I checked out, I had a $25 charge on my account.