4/10 Poor
Donald
Travelled with partner
24 Sept 2024
Disliked: Staff & service
Transited to the location and was ultimately unable to check in. The property listed complex instructions on arranging a checkin time with the property 48 hours prior which was impossible to complete while traveling. We went to B&B at 3p to check in but the person answering the buzzer spoke no English so we were unable to communicate the situation to them. We then tried contacting the property through Expedia app, but received no response. We ultimately unable to even be buzzed into the front door to enter the business.
Would recommend if choosing to stay with this property that you're able to follow the obtuse instructions, or speak Italian, or risk being left on the streets without a place to stay. Such a disappointment.Perhaps they are more appropriate for local Italian visitors versus international guests? We didn't have this issue with any of the other B&Bs or hotels we stayed at on this trip.
We ended up booking another hotel for the evening and will likely be charged for the stay at this property which we could not find a way to check in. I ended up paying hundreds of extra euros to not even be let in the door. Very sad :(
Donald
Stayed 1 night in Sep 2024