4/10 Poor
Jose
Travelled with family
19 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice before booking here!
I rate this hotel some stars because it was very convenient right on one of the main streets, we were able to walk to a lot of places we visited. Don't get me wrong the hotel is gorgeous looking! Elevator service was pretty good for a very old building. We arrived a few hours early, so we just left our bags checked in for the meantime. When we returned, we got situated to our room. EVERYTHING was wrong even before we stepped into our room. The light above our door was pitch black due to the light bulb burned out. The door wouldn't open for us with the code they gave us. We obviously complained and told us they would change the batteries. My cousin that traveled with us went to the bathroom and there was no toilet paper. We had a very rough beginning!! The problem with the door was ongoing for over two days. The girl was upset and yelling at me because I was upset and complaining. The only good thing she did was transfer us to a room that the door function right. You would think we could have got an upgrade for all the inconvenience but no we got squeezed into a smaller space than the one we had at first. Since it's a very old build there is no windows!!! We had to keep calling reception every time we needed the ac on and mind you it was several times because it automatically shut off and they don't leave you the ac control. If they couldn't program it from downstairs, they would have to come up into your room. The WIFI in any floor did not work and that is they had so many.
Jose
Stayed 4 nights in Jul 2024