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Hotel de la Cite Carcassonne - MGallery Collection

5.0 star property

Photo gallery for Hotel de la Cite Carcassonne - MGallery Collection

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Meeting facility
Exterior
Junior Suite, 1 King Bed with Sofa bed

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Pool
  • Pet-friendly
  • Laundry

Explore the area

Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000
  • Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Basilica of St. Nazaire and St. Celse
    ‪1 min walk‬
  • Aude Gate
    ‪2 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 Double Bed, Terrace

Suite, 1 Double Bed, Terrace

Suite, 1 Double Bed, Terrace

  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed, Terrace, Garden View

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Room, 1 Queen Bed, Terrace, Garden View

  • Sleeps 2
  • 1 Queen Bed

Standard Single Room, 1 Double Bed (Charming)

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room overlooking the gardens and ramparts - a king-size bed

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Room overlooking the gardens and ramparts - a king-size bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Carcassonne

With a stay at Hotel de la Cite Carcassonne - MGallery Collection in Carcassonne (City of Carcassonne), you'll be steps from Historic Fortified City of Carcassonne and Basilica of St. Nazaire and St. Celse. .This luxury hotel is 0.1 mi (0.1 km) from School Museum and 0.2 mi (0.3 km) from Narbonnaise Gate.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk
  • Aude Gate - 2 min walk
  • Narbonnaise Gate - 4 min walk
  • Château Comtal - 5 min walk
  • Le Musée de la Torture de Carcassone - 9 min walk

Getting around

  • Couffoulens Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 16 min drive

Restaurants

  • ‪Restaurant la Barbacane - ‬1 min walk
  • ‪Le Bar à Vins de la Cité - ‬1 min walk
  • ‪L'Escargot - ‬3 min walk
  • ‪Comte Roger - ‬2 min walk
  • ‪Le Trouvère - ‬3 min walk

About this property

Hotel de la Cite Carcassonne - MGallery Collection

Luxury Carcassonne hotel in City of Carcassonne with a winery
Hotel de la Cite Carcassonne - MGallery Collection offers 59 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a steam room and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Make yourself at home in one of the 59 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, hair dryers, and bathrobes.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an attached winery, a steam room, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch or dinner at La Barbacane 1 étoile, a restaurant which specializes in French cuisine, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:00 AM.
La Barbacane 1 étoile - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Bar Blbliothèque - Onsite cocktail bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:00 AM: EUR 30 for adults and EUR 15 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • La Barbacane 1 étoile
  • Bar Blbliothèque

Things to do

  • Bike rentals
  • Full-service spa
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • On-site winery

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Outdoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 15 for children
  • Uncovered valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR0F532662145

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Hotel de la Cite Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 586 out of 759 reviews
Rating 8 - Good. 116 out of 759 reviews
Rating 6 - Okay. 35 out of 759 reviews
Rating 4 - Poor. 15 out of 759 reviews
Rating 2 - Terrible. 7 out of 759 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gaetan

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding!
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really goid
Stayed 2 nights in Nov 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely staying in the walled city and the hotel was just perfect
Stayed 3 nights in Oct 2024

10/10 Excellent

Xiaowen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The stay made my trip to Carcassonne. Everyone at the hotel, from front desk to room service, was courteous and professional. I want to specially mention Julien at the front desk, who was very helpful. Its location is very convenient for exploring the old castle area. Also I loved the hotel bakery and restaurant Chez Christine, could have eaten there every single day.
Stayed 4 nights in Oct 2024

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within the walls of ancient Carcassone, the hotel offers a unique opportunity to explore the area in the evening. There are nearby restaurants and bistros in case you don't want to go to the expense of eating in the hotel. If budgets are tight, have a drink in the hotel bar and then head down the cobbled streets for a dinner in one of the great restaurants or pubs. We opted for the pizza restaurant two minutes from the hotel. Breakfast was in a nearby bakery and suited us much better than the extravagant, over-the-top breakfast that we ate last year in the hotel. Carcassone is so very special; mysterious and ancient, and serenely beautiful. Enjoy it all. Give yourselves a full day within the walls. Two nights will make it fabulous getaway, or a memorable pause on your vacation in France.
Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An absolutely gorgeous hotel that is in an excellent location and with beautiful gardens right on the walls of the city. It is like an oasis and we had a fantastic time! The restaurant is also excellent, especially great value is the lunch set menu.
Stayed 2 nights in Oct 2024

10/10 Excellent

Glenda

Stayed 1 night in Oct 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Oct 2024

10/10 Excellent

David

Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and so kind. We loved every moment at the hotel and we only wished that we stayed longe r
Stayed 1 night in Oct 2024

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Inga

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! Before we can even begin to compliment the hotel, the location, the staff and the service we must compliment Jerome who helped us navigate getting in and out of the old cite and again to the train station with massive luggage! We had just completed a 7 day tour on the Canal du Midi with 7 friends. It was such a pleasure to stay at the hotel for the night for a good rest and beautiful view before we begin our voyage back to the US. Jerome is a tour guide, historian, athletic guy with a wonderful sense of humor, he truly made our stay magical! We will be back again someday! Inga & Murray Reynolds, Temecula California

10/10 Excellent

Linda M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique and wonderful place
This was my second time at the hotel. 3 nights each. I enjoyed it so much both times. I love walking around the fortress especially after the tourists depart. The hotel is truly beautiful and the staff amazing. Nenita is a wonderful masseuse. The receptionists are so helpful. I already want to return.
Stayed 3 nights in Oct 2024

10/10 Excellent

anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, food and location. Comfortable room. Pretty hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Stayed 2 nights in Sep 2024

10/10 Excellent

Marcin

Stayed 2 nights in Sep 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel in a great location. Staff was friendly and helpful. We booked a Junior Suite. Although not really a suite (just a large room) the room was well done with a large balcony. I have a couple of reasons for taking off a star. First, I could hear the people in the room above walking and the room next door talking. This is a pet-peeve as when I want to sleep, I need quiet and not muffled conversation and laughter in the room next door. Second is the balcony smoking policy. Along with being up late talking, they also sat on the balcony and smoked which blew directly into our balcony and room if the window was open. This meant that unless I wanted to sit and smell smoke, the balcony was useless to me. I understand that I'm not the only guest, I just shouldn't be able to hear or smell the others when in my room.
Stayed 1 night in Sep 2024

2/10 Terrible

PAUL

Disliked: Cleanliness, staff & service
Stayed 6 nights in Aug 2024

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Historic hotel in village center. Housekeeping left us with no toilet paper or tissue paper and had to wait for someone to drive back to hotel at night to resupply. Otherwise a wonderful place.
Stayed 1 night in Sep 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The setting is all.
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very special place right in the heart of the medieval city. The Hotel is old and has plenty of character but still spotlessly clean. Lots of steps as would expect from a property of this age, but you would choose to stay here for the character and location! Greeted straight away on arrival and told we had been given a room upgrade which was nice. Our room was good size with a private terrace leading into the garden and a great view over the ramparts to The Bastide below. The staff were friendly and helpful, gave us a little tour of the hotel when we arrived. La Barbacane restaurant had an amazing menu and first class service. Nice pool area and outside garden, too windy when we visited in mid September to use the pool but sure it would be fine. For info, if you take a taxi from the airport as we did the hotel has a dedicated drop off area just outside the walls - no cars in the medieval city. Staff bring up your luggage and its a 3-4 minute walk up 2 flights of steps across each wall of the castle et voila you are in the medieval city right by the Basilica and the hotel is in front of you. Would stay again. Merci beaucoup to the staff.
Stayed 4 nights in Sep 2024

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Incredible location, let down by indifferent to poor service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a not so convenient area
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding property
Stayed 1 night in Aug 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024