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Cancun Bay Resort - All Inclusive

3.0 out of 5.0
Boulevard Kukulkan KM 3.5, Cancun, QROO 1800 781 504
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Room type Options Nightly price Book
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Junior Suite, 2 Bedrooms
Room with view
56.30 square metres
2 Double Beds and 1 King Bed
Room sleeps 5 guests
(up to 3 children)
Select dates to see price
Other room types
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Standard Room
30.99 square metres
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Family Suite (3 Bedrooms with dining room)
95.93 square metres
2 Double Beds and 1 King Bed
Room sleeps 8 guests
(up to 4 children)
Select dates to see price
Photo of room
Superior Room, Ocean View
Room with view
30.99 square metres
Select dates to see price

Get an overview of this hotel
Beach spa retreat walking distance from Playa Tortugas

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Laundry facilities
Grocery/convenience store

With a stay at Cancun Bay All Inclusive Hotel in Cancun (Zona Hotelera), you'll be a 3-minute walk from Playa Tortugas and within a 5-minute drive of Puerto Cancun Marina Town Center. This all-inclusive hotel is 6.6 mi (10.7 km) from La Isla Shopping Mall and 10.9 mi (17.5 km) from Delfines Beach.

Make yourself at home in one of the 132 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at El Faisan, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This hotel has 1970 square feet (183 square meters) of space consisting of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Languages spoken

  • English

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Cancun Bay Resort - All Inclusive

Boulevard Kukulkan KM 3.5, Cancun, QROO 77500

Hotel Amenities

All-Inclusive Details

  • Gratuities not included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (only non-alcoholic beverages included)
  • All on-site activities, facilities and equipment included
  • Fitness facilities included
  • Volleyball included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Theme parties included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Off-site tours not included
  • Room service during certain hours
  • All meals served buffet style
  • Surcharge for premium or imported non-alcoholic beverages
  • Water fitness classes/lessons included
  • Limited meals offered through room service
  • On-site entertainment and activities included
  • Local beverages and soft drinks only
  • Surcharge for room service

Hotel Amenities

  • Lift
  • Fitness facilities
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Total number of rooms - 132
  • Number of floors - 3
  • Number of buildings/towers - 5
  • Airport transport (surcharge)
  • Conference space
  • Coffee/tea in common areas
  • Laundry facilities
  • Television in common areas
  • Garden
  • Library
  • Free breakfast
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Multilingual staff
  • 24-hour front desk
  • Porter
  • Dry cleaning/laundry service
  • Swimming pool
  • Internet access in public areas - high speed
  • Spa treatment room(s)
  • Meeting rooms
  • Wedding services
  • Designated smoking areas
  • Pool umbrellas
  • Airport transport
  • Billiards or pool table
  • Grocery/convenience store
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 1978
  • Area shuttle (surcharge)
  • Number of restaurants - 5
  • Conference space size (feet) - 1970
  • Conference space size (meters) - 183
  • Free reception
  • Number of outdoor pools - 2
  • Number of spa tubs - 1
  • Conference centre
  • Snack bar/deli
  • Parking (limited spaces)
  • Free self parking
  • Number of bars/lounges - 2
  • Number of poolside bars - 1
  • Number of swim-up bars - 1
  • Daily
  • Luggage storage
  • Beach umbrellas
  • Beach sunloungers
  • Pool sunloungers
  • Beach towels
  • Terrace
  • Free buffet breakfast
  • Table tennis
  • Private picnics
  • Proposal/romance packages available
  • Ballroom
  • Reception hall
  • Uncovered parking
  • Lifeguard on site
  • Showcase for local artists
  • No single-use plastic stirrers
  • No single-use plastic straws
  • Reusable tableware only

Internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Languages spoken

  • English
  • Spanish
  • Portuguese

Parking

Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Room Amenities

Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free local calls
  • Private bathroom
  • Free toiletries
  • Iron/ironing board
  • Soundproofed rooms
  • Blackout drapes/curtains
  • Shower only
  • Hair dryer (on request)
  • In-room safe (laptop compatible)
  • Cable TV service
  • Individually decorated
  • LCD TV
  • TV size (measurement) inch
  • Balcony or patio
  • Connecting/adjoining rooms available
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Free tea bags/instant coffee
  • Local maps
  • Eco-friendly toiletries
  • Grab bar – Near toilet
  • Wardrobe
  • Smooth flooring in room

Where to Eat

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM. A complimentary manager's reception is offered each day.

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.

La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

BBQ Family Style - This poolside family restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Room service (during limited hours) is available.

Nearby Things to do

  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Windsurfing nearby
  • Ecotours nearby
  • Volleyball on site
  • Yoga classes/instruction on site
  • Beach volleyball on site
  • Boat tours nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Thai massage
  • Sports massage

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at noon

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

No rollaway/extra beds available

Children stay free

Service animals not allowed

Number of children who can stay for free – 5

Debit cards

Staffed front desk

Smoke detector

Security system

Children stay free - maximum age 1

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

Individually wrapped food options are available for lunch

Individually wrapped food options are available for dinner

Individually wrapped food options are available through room service

gap period enforced between guest stays 48 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property follows sanitisation practices of Safe Travels (WTTC - Global)

Onsite COVID-19 testing (PCR) is available

Onsite COVID-19 testing (Antigen) is available

Reservations are required for on-site COVID-19 testing

Comprehensive food waste policy

Comprehensive recycling policy

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Cancun Bay Resort All Inclusive
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay All Inclusive
  • Cancun Bay Resort

We should mention

Pool access available from 8:00 AM to 8:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 5 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

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