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Cancun Bay All Inclusive Hotel

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cancun Bay All Inclusive Hotel

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Hallway
Superior Room, Ocean View | View from room
Superior Room, Ocean View | View from room
2 bars/lounges, swim-up bar, poolside bar

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Spa
  • Breakfast included
  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    3 min walk
  • Las Perlas Beach
    9 min walk
  • Langosta Beach
    20 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    22 min drive

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

  • 30.99 sq m
  • Ocean view
  • Sleeps 4

View all photos for Family Suite (3 Bedrooms with dining room)

Family Suite (3 Bedrooms with dining room)

Family Suite (3 Bedrooms with dining room)

  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | View from room

Junior Suite, 2 Bedrooms

  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, individually decorated, blackout curtains

Standard Room

  • 30.99 sq m
  • Sleeps 4

Similar properties

Exterior

Occidental Costa Cancún All Inclusive

Pool
Breakfast included
All-inclusive
Spa
3.9 out of 5, Good, (2354)
The price is AU$428
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Occidental Costa Cancún All Inclusive

About the area

Cancun

With a stay at Cancun Bay All Inclusive Hotel in Cancun (Zona Hotelera), you'll be a 3-minute walk from Playa Tortugas and within a 5-minute drive of Puerto Cancun Marina Town Center. .This all-inclusive hotel is 6.6 mi (10.7 km) from La Isla Shopping Mall and 4.4 mi (7.1 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Langosta Beach - 20 min walk - 1.7 km
  • Puerto Cancun Marina Town Center - 2 min drive - 2.2 km
  • Tortuga Beach - 8 min drive - 5.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk

About this property

Cancun Bay All Inclusive Hotel

Beach spa retreat walking distance from Playa Tortugas
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 132 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at El Faisan, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This hotel has 1970 square feet (183 square meters) of space consisting of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM. A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
BBQ Family Style - This poolside family restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • El Faisan
  • La Vista Sushi Zen
  • La Piña
  • Trattoria
  • BBQ Family Style

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Lifeguards on-site
  • Private picnics
  • Shopping
  • Spa services
  • A hot tub
  • Table tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre (1970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware only
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free tea bags/instant coffee
  • Minibar

More

  • Connecting rooms available
  • Free local calls
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
5 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa tub

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 451 out of 1108 reviews" "
Rating 8 - Good. 267 out of 1108 reviews" "
Rating 6 - Okay. 175 out of 1108 reviews" "
Rating 4 - Poor. 103 out of 1108 reviews" "
Rating 2 - Terrible. 112 out of 1108 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Diana Leticia, Fort Worth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We will not be coming back to this resort. Master shower would get backed up with water, second room no electricity, servers horrible customer service & very rude, rest rooms smelled so bad and not to mention the hallway to get to the room, pool next to the bar had so much hair in the water the first two days, food was cold and every day it was literally the same food. We will not be coming back to this resort for sure beyond disappointed.
Stayed 6 nights in Aug 2024

10/10 Excellent

Damian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainer and staff amazing
Stayed 5 nights in Aug 2024

6/10 Okay

Lucy

Travelled with family and small children
Not too many good option. It was hard getting milk.
Stayed 3 nights in Jul 2024

8/10 Good

Peneco Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, check in process and over stay was great but it would have been a 10/10 if there were better food options.
Stayed 3 nights in Aug 2024

8/10 Good

Casey Rama

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here 10 nights August 9-19 and were worried about the reviews but we had an awesome time. We weren’t at the resort the whole time we went to playa Akumal one day Isla Mujures a couple Playa del Carmen one day XCARET one day Catamaran ride one day. But we had a couple of all day resort days. The staff was really attentive shoutout to Gabriella? Buffet staff. Alexi the bartender was hooking it up on the mecheladas and cervesas and Giovani the entertainment was excellent at the pool.
Stayed 10 nights in Aug 2024

10/10 Excellent

Stephonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY!
The rooms are a bit dated but for the price, the quality of service we received was GREAT!!!!! We went here with our 2 children who are both under 2. We were treated well and our kids had a great time. In addition, Alejandro (the bartender) and countless others were very kind. The food was good about 85% of the time and we will be returning.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yoryeni Mabel

Liked: Amenities
Like the place
Stayed 4 nights in Aug 2024

10/10 Excellent

Raees, Mississauga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at Cancun Bay, all the staff is very helpful with quick turnarounds, it may not be too luxury but it’s a complete pleasure for us staying there.
Stayed 7 nights in Aug 2024

2/10 Terrible

nicholas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went without power multiple times in the room , multiple days of left over food from previous nights. All in all would not reccommend.
Stayed 7 nights in Aug 2024

8/10 Good

Alda T

Liked: Cleanliness, staff & service, property conditions & facilities
Great food! Excellent pool for little kids.
Stayed 6 nights in Aug 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern rooms and staff are very nice .Food is amazing I would definitely would love to stay here again
Stayed 4 nights in Aug 2024

6/10 Okay

Martha Australia Carrasco, Methuen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was great, the service was average, the communication between the employees are not clear, there are no 5 restaurants the food was average too they menu doesn’t have many options. But overall it was fun.
Stayed 5 nights in Aug 2024

2/10 Terrible

Beatriz Gonzalez

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

8/10 Good

Anton V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Yanis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Osama

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

4/10 Poor

Marina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Micaela

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like food
Stayed 5 nights in Aug 2024

10/10 Excellent

Manolito

Liked: Cleanliness
Stayed 4 nights in Aug 2024

4/10 Poor

Tamnia

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I have been to this property many times and this time was not the greatest they cut out the early check in so if you arrive early they make you wait until they give you a wristband at 12:00 or 3:00 they decide. The rooms are falling apart. Staff at dinning area are staring at you eating and at the moment your talking and not eating they trying to take your plate to get you out Very uncomfortable. Pool towel return is super crazy you have to be at the front desk with all the towels and change them your self and must have a key card On a brighter note the bell boy is very helpful. Pool activities are very accommodating to families and so much fun love the pool staff. Front desk was very nice as well.
Stayed 2 nights in Aug 2024

4/10 Poor

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel does not represent what Expedia explains on this site of this property. The shower in the bathroom are horrible and do not work. The food is limited and does not have much to pick from in reference to having several restaurants in which they only have one or two. The reception staff is not really friendly or informative.
Stayed 1 night in Aug 2024

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Nada
Stayed 4 nights in Jun 2024

10/10 Excellent

Pedro, Woodland Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, food was excellent, everyone was very friendly, my room was kept clean for several days. Will definitely be back
Stayed 7 nights in Jul 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estubo super bien, estamos encantados con el hotel, lo unico no habia mucha variedad de comida pero igual lo disfrutamos mucjo, mucjas gracias pero
Stayed 5 nights in Jul 2024