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Cancun Bay All Inclusive Hotel

3.5 star property

Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun-loungers, beach umbrellas
Outdoor wedding area
On the beach, white sand, sun-loungers, beach umbrellas
Terrace/patio
Superior Room, Ocean View | Beach/ocean view

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ā€Ŗ3 min walkā€¬
  • Las Perlas Beach
    ā€Ŗ9 min walkā€¬
  • Langosta Beach
    ā€Ŗ20 min walkā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ22 min driveā€¬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Occidental Costa CancĆŗn All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.9 out of 5, Good, (2367)
The price is AU$894
for 1 room
includes taxes & fees
5 Mar - 6 Mar
Occidental Costa CancĆŗn All Inclusive

About the area

Cancun

Located in Cancun (Zona Hotelera), Cancun Bay All Inclusive Hotel is within a 5-minute drive of Langosta Beach and Plaza Las Americas. .This all-inclusive hotel is 3.1 mi (5 km) from Tortuga Beach and 4.4 mi (7.1 km) from Ultramar Ferry Puerto JuƔrez.

What's nearby

  • Playa Tortugas - 3 min walk
  • Langosta Beach - 20 min walk
  • Plaza Las Americas - 4 min drive
  • Tortuga Beach - 8 min drive
  • Ultramar Ferry Puerto JuĆ”rez - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ā€ŖLas Hijas de la Tostada - ā€¬4 min walk
  • ā€ŖCarnitas MichoacĆ”n - ā€¬6 min walk
  • ā€ŖLos Chachalacos - ā€¬10 min walk
  • ā€ŖRestaurant Gaviota - ā€¬11 min walk
  • ā€ŖSirenas Raw Bar - ā€¬11 min walk

About this property

Cancun Bay All Inclusive Hotel

Family fun on the beach, with 2 outdoor pools, near Langosta Beach
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 132 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at El Faisan, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This hotel has 1970 square feet (183 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La PiƱa - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
BBQ Family Style - This poolside family restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Local area shuttle (surcharge)

Food and drink

  • 5 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • El Faisan
  • La Vista Sushi Zen
  • La PiƱa
  • Trattoria
  • BBQ Family Style

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Lifeguards on-site
  • Shopping
  • Spa services
  • A hot tub
  • Table tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre (1970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 74
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware only
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer (on request)
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free tea bags/instant coffee
  • Minibar

More

  • Connecting rooms available
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Local maps
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 455 out of 1128 reviews
Rating 8 - Good. 270 out of 1128 reviews
Rating 6 - Okay. 182 out of 1128 reviews
Rating 4 - Poor. 107 out of 1128 reviews
Rating 2 - Terrible. 114 out of 1128 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mahrous

Travelled with family
Liked: Amenities
Friendly staff Quiet Good view
Stayed 7 nights in Nov 2024

10/10 Excellent

Syed Wahid Ferdous

Stayed 4 nights in Oct 2024

10/10 Excellent

Rosemine Jn

Stayed 7 nights in Oct 2024

10/10 Excellent

Mojisola Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly and myself and my daughters feel safe in the environment
Stayed 6 nights in Nov 2024

4/10 Poor

Kim, Niagara Falls

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We arenā€™t picky people, but this is one of the worst places we have stayed. Rated a 4.5-5 star, thatā€™s a joke. Staff in dinning buffet is horrible, food was horrible, we had to constantly ask to have our fridge replaced with water and juice. Maid service didnā€™t show a few times, we had to ask for fresh towels to shower on those days. Very few staff were friendly and polite. No blankets on the beds, again we had to request basic necessities. The beach isnā€™t great at all. The pool area was good and the staff running the daily activities were good. Very friendly and welcoming. To be honest, if my husband and I were by ourselves we would have left after 2. And nothing for kids, the kiddie area is very run down and subpar at best. No coffee bar, itā€™s listed that they have one, they donā€™t. The bar service was again not great, Iā€™ve never seen staff so unfriendly. 1 extra dining hall that is reservations only, but so small it fills up quickly. If you can get in, that was good food and good service. We will never go back to this place and Iā€™ll warn everyone I know. Itā€™s too bad, has alot of potential, but not run properly at all
Stayed 7 nights in Nov 2024

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was great. Food was mediocre at best. Actually worst all-inclusive food we've experienced. One member of our party got dysentery from eating raw food which we've never experienced before. Pools are very nice. Entertainment staff were fun. It's not a place we would stay again simply because of food--you can do better.
Stayed 4 nights in Nov 2024

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There are no restaurants on this property! For meals there is a small cafe like buffet. Breakfast you can get fresh eggs made your way. For a resort the food is a 2 at best. Gift shop is triple in price, use pharmacies across the street. Staff and bartenders were friendly and attentative to all. This hotel is not on the coast and you can not get in the water here. We traveled several times up and down Hotel Zona to access better food, shopping, and beaches using the bus.
Stayed 4 nights in Oct 2024

10/10 Excellent

Victor Manuel Becerra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, thanks
Stayed 4 nights in Nov 2024

6/10 Okay

ruqayah Tahseen Ali

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful. There is only one restaurant thatā€™s actually an all you can eat, the other restaurants are limited orders per person. There isnā€™t 5 restaurants, itā€™s 3 restaurants with different special nights like Italian night bbq and sushi night. Thatā€™s about it. Staff are very kind.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jayson Macabutas

Liked: Cleanliness, staff & service, property conditions & facilities
amazing placeā€¦ we enjoyed out stay!
Stayed 4 nights in Oct 2024

2/10 Terrible

Rita

Travelled with family
waking up in the middle of the night walking to use the bathroom in a big Puddle of water , very slepery almost fall.
Stayed 1 night in Oct 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and nice. The rest of the property is kept neat, clean and in good repair. The beach is beautiful, the hammocks were my favorite. Most of the staff speaks English, which was helpful since my Spanish is minimal. Everyone was helpful and answered all questions I had. The resort is within walking distance of several restaurants, which was great because their food wasn't great due to one of us being vegetarian and the other has a seafood allergy. Otherwise it's an excellent place to stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

MELANIE, CARLETON PLACE

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice. Hotel was clean and well maintained. Smaller more quiet resort perfect for people who donā€™t like larger crowds
Stayed 6 nights in Sep 2024

4/10 Poor

Lisa

Stayed 1 night in Oct 2024

6/10 Okay

Genesis

Travelled with partner
Liked: Amenities
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can't call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
Stayed 5 nights in Oct 2024

4/10 Poor

Felicia

Stayed 5 nights in Sep 2024

10/10 Excellent

Analaw

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very warm, pleasant and approachable place is good but only dangerous while theirs a hurricane or rainy season as the hall ways and other rooms are flooded...needs to watch the steps...
Stayed 7 nights in Sep 2024

2/10 Terrible

Maria

Stayed 10 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Jesse Alexander Montaleza

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, some of their rules are strange, like charging extra for some alcohol. Only one kind is included, which is unusual for all-inclusive resorts. Also some of their staff are not doing much to feel guests welcome. But most other ones do.
Stayed 1 night in Oct 2024

10/10 Excellent

hilario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during storm Helene. The hotel stuff were every professional and worked very hard to keep all guests save! The food was delicious. The waitresses: Paty, Hugo, Gabriela were terrific!!!! I will definitely come back. The only dislike was Martha a front desk representative pushing for sales. I think it's up to guest to enjoy our vacation however we pleased. Thanks everyone at Cancun Bay! Georgina Moreno.
Stayed 9 nights in Sep 2024

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were never refunded for the one day we did not stay! We were specifically told they would process and nothing. Expedia also ignored me when I tried to reach out! Never again
Stayed 5 nights in Jul 2024

6/10 Okay

Dave

Travelled with family and small children
Liked: Staff & service, amenities
The experience was great but the hotel had a mildew smell the inside property itself was clean
Stayed 5 nights in Sep 2024

6/10 Okay

Armando

Liked: Cleanliness
Beach is not the best place
Stayed 1 night in Sep 2024