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Melia Casa Maya Cancun All Inclusive

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia Casa Maya Cancun All Inclusive

Water park
2 outdoor pools, pool umbrellas, pool loungers
Down duvets, minibar, iron/ironing board, free cots/infant beds
3 restaurants, local cuisine
Grand Suite | Living area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Langosta Beach
    3 min walk
  • Tortuga Beach
    15 min walk
  • Playa Tortugas
    2 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    33 min drive

Room options

View all photos for The Level, Suite, Ocean View

Down duvets, minibar, iron/ironing board, free cots/infant beds

The Level, Suite, Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Suite

Down duvets, minibar, iron/ironing board, free cots/infant beds

Grand Suite

  • 104 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

Down duvets, minibar, iron/ironing board, free cots/infant beds

The Level, Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Room, Ocean View

Down duvets, minibar, iron/ironing board, free cots/infant beds

Melia Room, Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room (The Level, Swim Up)

Room (The Level, Swim Up)

Room (The Level, Swim Up)

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (The Level, Swim Up)

Down duvets, minibar, iron/ironing board, free cots/infant beds

Suite (The Level, Swim Up)

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

With a stay at Melia Casa Maya Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 1-minute drive from Langosta Beach and 6 minutes from Cancun Convention Center. .This beach property is 4.9 mi (7.9 km) from La Isla Shopping Mall and 5.2 mi (8.4 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Langosta Beach - 3 min walk - 0.3 km
  • Tortuga Beach - 15 min walk - 1.3 km
  • Cancun Convention Center - 6 min drive - 5.2 km
  • La Isla Shopping Mall - 10 min drive - 7.9 km
  • Ultramar Ferry Puerto Juárez - 11 min drive - 8.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Venecia - ‬10 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Ocean-view property with a poolside bar, near Langosta Beach
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 260 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy local cuisine at Merkado, one of the property's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - This bar specializes in international cuisine. Open daily.
Cape Nao - This restaurant specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
Lounge The Level Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • On-site parking includes off-street options
  • Airport shuttle available
  • Local area shuttle (surcharge)

Food and drink

  • 3 restaurants
  • 4 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Merkado
  • Lobby Bar Boreal
  • Cape Nao
  • Casa Nostra
  • Lounge The Level Bar

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park access
  • Playground
  • Shopping

Family friendly

  • 2 outdoor pools
  • Babysitting services
  • Children's games
  • Children's pool
  • Free cots/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 180
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Communal living room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 522 out of 1053 reviews" "
Rating 8 - Good. 268 out of 1053 reviews" "
Rating 6 - Okay. 138 out of 1053 reviews" "
Rating 4 - Poor. 58 out of 1053 reviews" "
Rating 2 - Terrible. 67 out of 1053 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tabatha

10/10 Excellent

velky

Stayed 3 nights in Sep 2023

2/10 Terrible

Mari J.

Stayed 3 nights in Oct 2023

8/10 Good

Vanta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean but the beach was a little bit dirty
Stayed 6 nights in Oct 2023

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed for three days 2 nights. Attention was excellent. Very safe and quiet. Only bad thing was the tv control had no batteries. Food was great. V
Stayed 3 nights in Oct 2023

10/10 Excellent

Priscilla

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

IRMA

Travelled with group
Liked: Cleanliness, room comfort
Love the spaces and overall.
Stayed 3 nights in Oct 2023

6/10 Okay

Tara

Liked: Cleanliness
Simple hotel to stay in if you're doing more exploring and touring. It's comfortable just to rest. Remember in Cancun everything is a tip!
Stayed 5 nights in Oct 2023

6/10 Okay

Edgar

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The furniture and kitchen staff is too old
Stayed 9 nights in Oct 2023

8/10 Good

Elsa

Stayed 8 nights in Oct 2023

10/10 Excellent

james

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Sergio, Richmond

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything is very clean, the room is good, very big but the building is old and they had construction on my side and the three days it was a lot of noise but the worst was the first one, they didn't let me sleep until 2:00am
Stayed 3 nights in Oct 2023

10/10 Excellent

adam przemyslaw

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Sep 2023

10/10 Excellent

Pavandeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great beach and pool! Good spot in cancun
Stayed 1 night in Oct 2023

6/10 Okay

Hope

Disliked: Cleanliness
the rooms are very dated. it was rust all around the top part of my tub and at the base. I could have thrown up. This was my bday trip and I asked for an upgrade upon arrivng. I didnt even complain I just stuck it out bcus if that was an upgrade, I assume they had none better. That room was a suite instead of a regular room he told me. Aside from that, great customer service, directly on the beach, beach chairs etc. onsite restaurant was okay.
Stayed 3 nights in Aug 2023

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness
Great view
Stayed 4 nights in Oct 2023

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and l99k3d after us birh very well..clean,large suite,nice decor,very happy with our stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Laura Alicia

Stayed 5 nights in Oct 2023

10/10 Excellent

Stephen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is at the top of the line in friendliness and being professional's. The entertainment staff is superb Juan and Alejandro are the best in their field. We have been there 2 years in a row and will keep coming back. We were a family of 9 this trip and hope to bring more every trip. Thank you and all your staff for being a super group
Stayed 8 nights in Oct 2023

4/10 Poor

Lucia

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property needs a lot of care. The service by the beach and pool was great. At 9 am personnel knocked at our door just to say good morning and by 10:30 there was no water in the room.
Stayed 1 night in Oct 2023

8/10 Good

Damaris

Travelled with family and small children
Liked: Cleanliness, amenities
The hotel is adequate, does appear a little outdated. However, it has a great beach and the location is convenient since you can walk to the bus stop and take the bus to city center. The buffet is actually pretty good, I paid full price but if I had to do it again, I would book to include the breakfast and maybe inquire on any buffet package specials because it could get pricey doing buffet for all meals. They do have a convenience store in the hotel with kitchen basics to cook own food as well. Overall, enjoyed our stay, service at the restaurant was good.
Stayed 3 nights in Sep 2023

10/10 Excellent

Willy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Reiciel

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2023

10/10 Excellent

Connie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Stayed 2 nights in Sep 2023