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Hotel NYX Cancun - Near La Isla Shopping Mall

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel NYX Cancun - Near La Isla Shopping Mall

2 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, beach cabanas, sun-loungers
Superior Suite | Beach/ocean view
Front of property - evening/night
Body treatments, massages on the beach, body scrubs, facials

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Pool
    Pool

Explore the area

Map
Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO, 77500
  • La Isla Shopping Mall
    8 min walk
  • Cancun Interactive Aquarium
    10 min walk
  • Kukulcan Plaza Shopping Mall
    18 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    22 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 37 sq m
  • Lagoon view
  • Sleeps 3

View all photos for Suite (Sunset)

Suite (Sunset)

Suite (Sunset)

  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Similar properties

Beach

Hotel NYX Cancun All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.3 out of 5, Excellent, (1092)
The price is AU$482
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hotel NYX Cancun All Inclusive

About the area

Cancun

With a stay at Hotel NYX Cancun - Near La Isla Shopping Mall in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 8 minutes by foot from La Isla Shopping Mall. .This beach hotel is 4 mi (6.4 km) from Iberostar Cancun Golf Course and 5.5 mi (8.9 km) from Delfines Beach.

What's nearby

  • La Isla Shopping Mall - 8 min walk - 0.7 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Forum Beach - 3 min drive - 2.5 km
  • Cancun Convention Center - 3 min drive - 2.7 km
  • Chac Mool Beach - 5 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Duna Pool Bar - ‬11 min walk
  • ‪Andiamo - ‬6 min walk
  • ‪Los Chachalacos - ‬7 min walk
  • ‪Azulinda Cafe & Bar - ‬6 min walk

About this property

Hotel NYX Cancun - Near La Isla Shopping Mall

Beachfront hotel with relaxing spa services
Hotel NYX Cancun - Near La Isla Shopping Mall offers 195 air-conditioned accommodations with safes and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures.
Make yourself at home in one of the 195 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Deck, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.
Deck - This restaurant specializes in international cuisine and serves lunch and dinner.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Free buffet breakfast available daily 7 AM–11 AM
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Deck
  • Bellavista
  • Chianti
  • Umami

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Fitness centre
  • Shopping
  • Spa services
  • A hot tub
  • Steam room
  • Table tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - on the beach

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.

Renovations and closures

The property will be renovating from April 1 2024 to February 28 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Exterior
  • Hallway
  • Spa tub

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 600 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 600 (one-way), (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Cancun Hotel NYX
Hotel NYX Cancun
Hotel NYX Cancun Hotel
NYX Cancun Hotel
NYX Hotel
Hotel NYX
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Avalon Resort Cancun
Cancun Avalon Grand Hotel
NYX Cancun

Hotel NYX Cancun - Near La Isla Shopping Mall Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 353 out of 1010 reviews" "
Rating 8 - Good. 317 out of 1010 reviews" "
Rating 6 - Okay. 173 out of 1010 reviews" "
Rating 4 - Poor. 81 out of 1010 reviews" "
Rating 2 - Terrible. 86 out of 1010 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rahimah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience with the hotel staff and management. Room was tidy and clean with room service every morning.
Stayed 4 nights in Aug 2024

10/10 Excellent

Henok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Artin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience here. Rude staff and very low quality rooms. Would not come back again.
Stayed 7 nights in Jun 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
ruido en las noches por la musica en la piscina y en el loby
Stayed 5 nights in Aug 2024

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The views of the beach and ocean are gorgeous! We were very happy with the service/staff and the amenities at the facility. The music at night was fairly loud, especially for rooms near the pool. It would usually quiet down around 9:30-10pm. There was also some construction going on over a few days in the lobby that removed bar/pool table, but otherwise the overall experience was great!!
Stayed 3 nights in Jul 2024

6/10 Okay

Kuldeepkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, our stay was quite pleasant. The hotel is located near the La Isla mall so it's a quick walk to many restaurants and activities. However, the beds are quite small. We got a queen bed which really turned out to be a double. There are no elevators as far as I saw. The beach area does need some upkeeping but overall it's kept clean. Reception staff depending on who you get can be rude. Breakfast had very little vegan or vegetarian options. It's just beans and plantains fried everyday. Nothing major. Live music every night and it is very loud. AC in room works but not sure you can really adjust the temperature. We did not get all inclusive. It's 3000 pesos per day if get it separately. We did not. Any additional stay will cost 400 USD per night. Literally no consideration given if you want to extend you stay. Convenience shop is excellently stocked but prices are quite high. However, the hotel staff (except for few receptionist) was very friendly. They truly deserve merit.
Stayed 9 nights in Jun 2024

2/10 Terrible

Claudia

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Julissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, amazing staff and location. Very easy to book transportation and it’s a very nice area near a mall. We only had one issue with the hotel since two staff members assured us a free dinner in their downstairs restaurant only for them to tell us last minute that it was not “valid”. This hotel definitely needs to have better communication because this definitely seemed intentional to in a way trap us to eat there. Our server Hugo was extremely kind and made this entire situation so much better. So please be aware of this before booking
Stayed 4 nights in Jun 2024

10/10 Excellent

Michael, New Carlisle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous beach great staff. Very clean comfortable rooms.
Stayed 1 night in May 2024

10/10 Excellent

Nyashia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!
Stayed 4 nights in May 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service
The staff was incredible
Stayed 1 night in May 2024

4/10 Poor

Jaime

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
When booking my trip, I always select the all inclusive filter. Hotel nyx near isla seems like the rest in price and offers. When checking in however, I was told I only selected breakfast. How is an all inclusive hotel all of a sudden NOT all inclusive. After arguing with the hotel and Expedia neither one was able to help out. The cost of 3798 for a week for three people did not cover all inclusive meals and drinks. I had to pay additional 1800 dollars for all inclusive. Can’t say where the glitch is, but if you’re booking all inclusive stay away from Hotel NYX near isla shopping mall.
Stayed 8 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the weeds on the beach.
Stayed 14 nights in Apr 2024

8/10 Good

Richard, Santa Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very big and clean and the staff was friendly. The location is very convenient and pretty much perfect. The food was also very good. The only not so great things were that it can be a little loud around the property at times. There was a band/party in the lobby and we were able to hear it loud and clear from where our room was (500 block). There was also construction going on in the next room and there was banging all day long. It didn't start too early and ended early as well so it wasn't too bad. The other thing I have to gripe about is that there are two restaurants on the property and the dress code is FORMAL. What on earth? These resorts need to chill with these dress codes. We are on vacation to relax and I understand looking decent but formal seems a bit excessive. The room service and deck restaurant were great. I would return to this hotel.
Stayed 2 nights in Mar 2024

2/10 Terrible

jacob

Stayed 1 night in Mar 2024

8/10 Good

Raul E.

Liked: Property conditions & facilities
Small but big enough
Stayed 5 nights in Mar 2024

10/10 Excellent

Juan, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean with a friendly staff. The room was spacious and had a beautiful view of the lagoon. My wife loved the rain shower head right on the center of the spacious shower room. The location was great easy access to all fine dining and the beach had zero seaweed. Also, loved the daily free breakfast that had so many food options. We will definitely come back to this hotel.
Stayed 5 nights in Dec 2023

8/10 Good

vanessa, Bell Gardens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to relax and enjoy the beach
Stayed 4 nights in Oct 2023

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Un excelente hotel. Muy bien ubicado y el personal sumamente atento y servicial. Facilidades muy bonitas y accesibles. Entretenimiento y vistas hermosas. Fui para época de Día de Muertos y realizaron una hermosa competencia de altares la cual pudimos disfrutar ya que las describieron. Aprendimos mucho sobre la tradición. Lo recomiendo a ojos cerrados.
Stayed 6 nights in Oct 2023

10/10 Excellent

Alberto

Liked: Cleanliness, room comfort
Quick getaway
I stayed for a couple of days at the nyx hotel. I have to say that the hotel is well keep very cleaned and close to the mall and shops. The beach is amazing. Friendly staff and the breakfast buffet is a must. Everything so fresh. The pool bar could use some mixology because the drinks were water down aside from that I really enjoyed my stay. I recommend the hotel if your in Cancun and want to enjoy the beach and be close to the mall restaurants and shops.
Stayed 2 nights in Oct 2023

2/10 Terrible

Megan E

Travelled with partner
I’m going to start this review by saying in no way am I rich. I work hard for the money I earn and my main goal in life is to travel. I worked all summer to save for this trip and when the time came I booked it! I was exacerbated when my boyfriend and I finally got to book our trip! We booked at nyx looking on Expedia. We found a hotel that stated “all inclusive” and we even have screenshots of the booking saying it was in fact “all inclusive”. Upon arrival at first glance everything was beautiful, and then check in happened. We were told that our booking was in fact not all inclusive but it is marketed on Expedia as if it is. We were also told, “this is not the first time this has happened”. We stated there must be some mistake as we even have screenshots of our booking. As stated before I am far from rich so the panic for me began to set in as I had not budgeted for any food whatsoever with the expectation it would be provided. We were then told by the hotel there was nothing that they could do and we had to reach out to Expedia. The hotel and us could not reach them by phone after almost an hour and so I began to talk to an agent online. We provided screenshot evidence and also spoke on how the booking was advertised. Expedia basically told us we were completely out of luck and that there was nothing they could/ would do. The hotel told us there was nothing they would do as we booked through Expedia so it “was not their fault”. Expedia and the hotel refused to do anything.
Stayed 7 nights in Aug 2023