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Paradisus Cancún – All Inclusive

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus Cancún – All Inclusive

Exterior
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
Front of property
Premium bedding, free minibar, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Gym
  • Spa
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Room service
    Room service

Explore the area

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • Aquaworld
    5 min walk
  • Oasis Arena
    14 min walk
  • Ballenas Beach
    15 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only

  • 44 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Sunset View

Junior Suite Sunset View

Junior Suite Sunset View

  • 44 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Junior Suite Sunset View

Premium Junior Suite Sunset View

Premium Junior Suite Sunset View

  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

50-inch LED TV with cable channels, books

Premium Two Bedrooms Master Suite

  • 102 sq m
  • Lagoon view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Master Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Sunset View

  • 61 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Suite Sunset View

Premium Suite Sunset View

Premium Suite Sunset View

  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Junior Suite Ocean View

Grand Junior Suite Ocean View

Grand Junior Suite Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Concierge Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Junior Suite Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite – Ocean View

The Reserve Adults Only Master Suite – Ocean View | Beach/ocean view

The Reserve Adults Only Master Suite – Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Master Suite Ocean View

Family Concierge Master Suite Ocean View

Family Concierge Master Suite Ocean View

  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite – Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite – Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only

  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite – Ocean View

The Reserve Adults Only Suite – Ocean View

The Reserve Adults Only Suite – Ocean View

  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only

  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

Located in Cancun (Zona Hotelera), Paradisus Cancún – All Inclusive is within a 5-minute drive of Luxury Avenue Shopping Mall and Museo Maya Trailhead. .This all-inclusive property is 2.1 mi (3.4 km) from La Isla Shopping Mall and 2.6 mi (4.2 km) from El Rey Ruins.

What's nearby

  • Aquaworld - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 4 min drive - 3.4 km
  • Cancun Interactive Aquarium - 4 min drive - 3.4 km
  • El Rey Ruins - 5 min drive - 4.2 km
  • Delfines Beach - 6 min drive - 5.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Coyote Loco - ‬11 min walk
  • ‪Fred's House - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬1 min walk
  • ‪Chambao - ‬8 min walk

About this property

Paradisus Cancún – All Inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Paradisus Cancún – All Inclusive offers 656 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 656 air-conditioned rooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 4 outdoor swimming pools. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Malva Food Bazar, one of the property's 9 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 7 bars/lounges.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sal Steak Cave - This restaurant specializes in Thai cuisine. Guests can enjoy drinks at the bar. Open select days.
Cielo - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Sante - Onsite restaurant. Open daily.
Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Local area shuttle

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Malva Food Bazar
  • Sal Steak Cave
  • Cielo
  • Sante
  • Lemon Fish

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Golf course
  • Pilates classes
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • A meeting room

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • Lift

More

  • Beach towels
  • Books
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • TV channels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1259 out of 2425 reviews" "
Rating 8 - Good. 486 out of 2425 reviews" "
Rating 6 - Okay. 316 out of 2425 reviews" "
Rating 4 - Poor. 169 out of 2425 reviews" "
Rating 2 - Terrible. 195 out of 2425 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Aug 2024

4/10 Poor

Jonah H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property. Beautiful resort
Stayed 5 nights in Aug 2024

10/10 Excellent

Yen-Hung

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrijana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in Aug 2024

2/10 Terrible

ZHONGJIE

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
They charged me phone calls to USA which they initially told us is Free
Stayed 4 nights in Aug 2024

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Danna Paola Lopez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE THIS PLACE
Stayed 5 nights in Aug 2024

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Adrienne Crisette

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room we had has bed bugs. Sink broken. Bath tub is sticky
Stayed 3 nights in Aug 2024

10/10 Excellent

Meran i

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and very nice
Stayed 4 nights in Aug 2024

10/10 Excellent

Mohud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Aaron H

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place only complaint is some things are upcharges like steak resturant and other menu items at some of places including the better alcohol
Stayed 5 nights in Aug 2024

4/10 Poor

Larry

Liked: Cleanliness
Disliked: Staff & service
Terrible customer service
Stayed 3 nights in Aug 2024

8/10 Good

Oleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family
Stayed 7 nights in Aug 2024

10/10 Excellent

Surakshith Prasad

Travelled with family and small children
Na
Stayed 3 nights in Aug 2024

2/10 Terrible

Rajmonda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Minyoung Judy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I been to Cancun three times but this place was the WORST!!! I had to change the room because water was leaking from the roof. Never going back there again!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Aug 2024

10/10 Excellent

Markia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Angela

Liked: Staff & service, amenities, property conditions & facilities
The food was not the best for such a beautiful property.
Stayed 3 nights in Aug 2024

2/10 Terrible

Michel

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The worst Vacation I ever had ! The first time in vacation I wanted to go home and couldn’t wait for the last day !
Stayed 7 nights in Aug 2024

10/10 Excellent

Alexis De La

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Mariel Lama

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is NOT a 5-star hotel, more like a 3-star. Check-in process took over 1hr although there was no line and we had completed an on-line check in advance. Our room's air conditioning did NOT work and it was very hot and hotel offered a technician when I called immediately upon entering the room. I spent over an hour with expedia & had to go to the lobby two times before we were switched to another outdated room where the A/C worked but the room still felt warm. We booked a 7-night stay & the room was not up to any 4 or 5 star hotel standards. The bathtub needed remodeling as it was stained & the furniture looked like it was from the 90's not at all like the pictures shown on hotel website nor by Expedia. Felt like a fool for pre-paying the entire stay as part of a package. The room was not properly cleaned daily, floor was always dirty (sandy), side tables were not cleaned except by us and they did not even switch the glasses we used to brush our teeth in the bathroom they rinsed them and put the same dirty glasses back, which was disgusting. The restaurants were ok but the wait times for the buffet restaurant were 30 mins-1hr wait at times and for other restaurants at dinner wait was over 1hr. Not enough chairs on the pool so we had to either pay $250 to reserve a poolside bed or wake up at 7am to put our stuff on the chairs so we could have at least one umbrella for our family of 4. Horrible hotel and bad experience with expedia when we complained about room.
Stayed 7 nights in Jul 2024

10/10 Excellent

lucena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and attentive. Overall vibe of the resort was peaceful and relaxed.
Stayed 4 nights in Aug 2024

10/10 Excellent

Alberto Veron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024