4/10 Poor
Zuridai
Travelled with family
4 Sept 2024
Disliked: Property conditions & facilities
When we checked in they gave us a room that we didn’t pay for. We paid for a deluxe room and they gave us a standard room. When we got in the room it was sooo “húmedo” like moist even the beds felt wet. So we told Maria which she was super kind. She moved us to a room on third floor. When we used elevator, we got stuck and it kept jamming and seeming like it was gonna fall. It even opened the doors and nothing was there. Like cement walls. So my grandma had to walk all the way down the stairs which she struggled with. Then in the morning there was 0 breakfast. I paid for this hotel because it had breakfast included. If not I would’ve went to motel 6. Will probably not come back especially knowing I paid for breakfast service and it didn’t even happen.
Zuridai
Stayed 1 night in Aug 2024