A stay at Hotel l'Octroi places you in the heart of Carcassonne, within a 5-minute walk of Château Comtal and Narbonnaise Gate. .This spa hotel is 0.4 mi (0.7 km) from Le Musée de la Torture de Carcassone and 0.5 mi (0.8 km) from Basilica of Saint-Nazaire.
What's nearby
Château Comtal - 4 min walk
Narbonnaise Gate - 5 min walk
Historic Fortified City of Carcassonne - 5 min walk
Aude Gate - 7 min walk
Le Musée de la Torture de Carcassone - 8 min walk
Getting around
Carcassonne Station - 9 min drive
Carcassonne (CCF-Pays Cathare) - 17 min drive
Restaurants
Le Saint Jean - 8 min walk
L'Escargot - 7 min walk
Le Trouvère - 6 min walk
Les Terrasses de la Cité - 6 min walk
Maison du Cassoulet - 6 min walk
About this property
Hotel l'Octroi
Mediterranean hotel with a full-service spa and a seasonal outdoor pool
Hotel l'Octroi offers 21 accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.
This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.
A seasonal outdoor pool and a spa tub are on site.
The onsite spa has couples treatment room(s). Services include massages. The spa is equipped with a steam room. The spa is open daily.
Stay in one of 21 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including a spa tub and a seasonal outdoor pool. This Mediterranean hotel also features complimentary wireless internet access, babysitting (surcharge), and a television in a common area.
Grab a bite to eat at the Bar lounge, a bar/lounge where you can take in the pool view, or stay in and take advantage of room service (during limited hours). Full breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Bar lounge - This bar overlooks the pool.
Room service (during limited hours) is available.
Languages
English, French, Portuguese, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Self parking on site (EUR 12 per night; includes in/out privileges)
Electric car charging station on site
Food and drink
Full breakfast available for a fee daily 7:00 AM–11:30 AM: EUR 15 for adults and EUR 9 for children
1 bar
Room service available
Restaurants on site
Bar lounge
Things to do
Access to nearby health club
Full-service spa
Seasonal outdoor pool
A hot tub
Family friendly
Babysitting (surcharge)
Seasonal outdoor pool
Soundproofed rooms
Conveniences
Free newspapers in reception
Front-desk safe
Guest services
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Luggage storage
Multilingual staff
Outdoors
Beach loungers
Pool sunloungers
Terrace
Spa
Couples treatment room(s)
Massages
Spa open daily
Steam room
Accessibility
This property does not have any lifts
More
Beach towels
Smoke-free property
TV in lobby
Room amenities
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Premium bedding
Bathroom
Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels
Entertainment
Flat-screen TV
Satellite channels
More
Connecting rooms available
Desk
Free local calls
Individually decorated
Safe
Soundproofing
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Check-out
Check-out before 11 AM
Special check-in instructions
The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 20.0 per night
Cribs (infant beds) are available for EUR 10.0 per day
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for full breakfast: approximately EUR 15 for adults and EUR 9 for children
Self parking fee: EUR 12 per night (in/out privileges)
Pet fee: EUR 10 per pet, per night
Service animals are exempt from fees
Crib (infant bed) fee: EUR 10.0 per day
Rollaway bed fee: EUR 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
National rating
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
Property is also known as
Hotel l'Octroi
Hotel l'Octroi Carcassonne
l'Octroi
l'Octroi Carcassonne
Hotel l'Octroi Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Really enjoyed our stay & mainly down to the young male receptionist, who looked after us on our arrival.
Apologies but can not remember his name, but he went above/beyond in making a great 1st impression
Peter
Stayed 1 night in May 2024
10/10 Excellent
Hugh John
22 Mar 2024
Hugh John
Stayed 1 night in Mar 2024
2/10 Terrible
john
19 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was ok, I arrived at the hotel to find it closed. No notice of this from the hotel. I call the hotel, and am informed I have been "upgraded" to a different hotel, Montmercy. This hotel was older and the facilties were interesting to say the least. Wifi was horrible, about 6 inches between the front of the toilet and the sink. I would not have chosen this hotel
When we arrived at this hotel we were told that our reservation had been changed to another hotel further up the town. We had booked a large room with a double and a twin for extra space and comfort. When we arrived at the 2nd hotel we were sent to an annexe across the road from the main part of the hotel. Here we found that the room was a standard double. When I rang reception I was told that this was an upgrade. I informed her that we had booked a large double originally. She was then miraculously able to find such a room quite close to the original room she put us in. We had been traveling since 9 p.m. the previous evening without sleep so this was not the check in we expected
Modern hotel Steps away from castle. The outside swimming pool is lovely. Very good air conditioning.
We are family of three with teenager and the room was very small. We stayed for one night only on our way to south.
The staff were friendly and the room was immaculately clean. Aside from breakfast there was no real food service, but there are lots of restaurants in both the old and new towns - although be aware that out of season these generally close around 10pm.
Verified traveller
Stayed 7 nights in Oct 2019
2/10 Terrible
Verified traveller
Travelled with family
8 Oct 2019
When we arrived at the hotel they said they had no record of our reservation through Expedia though my credit card had been charged for the room. I don't know if this was an Expedia problem or the hotel gave our room to someone else. The woman at the desk tried very hard to get to the bottom of this but we had to go to a different and much more expensive hotel.