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Mercure Cardiff Holland House Hotel & Spa

4.0 star property

Photo gallery for Mercure Cardiff Holland House Hotel & Spa

Exterior
Lounge
Breakfast and dinner served
Indoor pool
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Spa
  • Bar
  • Gym
  • 24/7 front desk

Explore the area

Map
24-26 Newport Road, Cardiff, Wales, CF24 0DD
  • New Theatre
    ‪8 min walk‬
  • St. David's
    ‪8 min walk‬
  • Cardiff International Arena
    ‪11 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪30 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed, View

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed, View

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 2 Single Beds, View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, View

  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 1 Double or 2 Single Beds

Classic Twin Room, 1 Double or 2 Single Beds

Classic Twin Room, 1 Double or 2 Single Beds

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Novotel Cardiff Centre

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.0 out of 5, Very good, (1000)
The price is AU$311
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Novotel Cardiff Centre

About the area

Cardiff

A stay at Mercure Cardiff Holland House Hotel & Spa places you in the heart of Cardiff, within a 15-minute walk of Principality Stadium and Cardiff Castle. .This spa hotel is 1.5 mi (2.5 km) from Cardiff Bay and 1.4 mi (2.3 km) from Cardiff University.

What's nearby

  • St. David's - 8 min walk
  • Cardiff International Arena - 11 min walk
  • Cardiff Castle - 11 min walk
  • Principality Stadium - 14 min walk
  • Cardiff University - 17 min walk

Getting around

  • Cardiff Queen Street Station - 5 min walk
  • Cardiff International Airport (CWL) - 30 min drive

Restaurants

  • ‪Caffè Nero - ‬4 min walk
  • ‪Flute & Tankard - ‬5 min walk
  • ‪200 Degrees Coffee Shop - ‬5 min walk
  • ‪Heavenly Desserts - ‬5 min walk
  • ‪The Central Bar - ‬5 min walk

About this property

Mercure Cardiff Holland House Hotel & Spa

Hotel with a full-service spa, near Principality Stadium
Mercure Cardiff Holland House Hotel & Spa offers 172 accommodations with safes and coffee/tea makers. 30-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Naturel has 9 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Stay in one of 172 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at Urban Bar & Kitchen, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are available daily from 7:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10 AM.
Urban Bar & Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, French, Hungarian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (GBP 21.00 per day)

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10 AM: GBP 15 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Urban Bar & Kitchen

Things to do

  • Fitness classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Lift door width (centimetres): 81
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 102
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating

Bathroom

  • Deep-soaking bath
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 30-inch flat-screen TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini fridge

More

  • Desk
  • Eco-friendly cleaning products provided
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Pool fee: GBP 10.00 per person, per night
  • Spa fee: GBP 10.00 per person, per night
  • Hot tub fee: GBP 10.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 15 per person
  • Self parking fee: GBP 21.00 per day
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Pool access available from 6:30 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Holland Hotel Cardiff
Holland House Mercure Cardiff
Hotel Mercure Holland House Cardiff
Mercure Cardiff Holland Hotel
Mercure Cardiff Holland House
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel
Mercure Holland Hotel Cardiff
Mercure Hotel Holland House
Mercure House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Mercure Holland House Cardiff Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel Cardiff

Mercure Cardiff Holland House Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 452 out of 1003 reviews
Rating 8 - Good. 288 out of 1003 reviews
Rating 6 - Okay. 125 out of 1003 reviews
Rating 4 - Poor. 82 out of 1003 reviews
Rating 2 - Terrible. 56 out of 1003 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Brett

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room and beds were very comfortable. The service in the restaurant and bar were incredibly slow which ruined the overall experience. Otherwise it was ok.
Stayed 1 night in Nov 2024

6/10 Okay

Leah

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Overall the staff were helpful, the location was perfect and we had a pleasant stay. Unfortunately there was a leak in the room via a rotting window which created a damp smell and a dripping noise though the night.
Stayed 1 night in Nov 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas Market Sojourn!
We came for 2 nights to do the Cardiff Xmass markets. It was a really comfortable room on the 14th floor with an outstanding view. The room did have signs of wear and tear but it was clean and smart and the bathroom was luxurious. We had dinner on the first night in the restaurant and the food was fresh, hot and tasty although the menu was a little likited for our tastes. The pool and hot tub were a lovely extra in a city. We also liked its proximity to the city centre, a 5 min walk.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Faith

Stayed 1 night in Oct 2024

10/10 Excellent

Yonas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good, all very clean and tidy. And very well presented. Just a pity you have to pay for parking.
Stayed 2 nights in Nov 2024

4/10 Poor

Deqa

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, amenities
A wonderful hotel with friendly and professional staff and great facilities including the pool and spa. Our room was excellent.
Stayed 1 night in Nov 2024

4/10 Poor

Ian

Stayed 1 night in Nov 2024

8/10 Good

TUNJI EMMANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service but a NO if you require parking
We had a good experience. Rook was clean and had all facilities, including iron and blow dryer. Stayed for 3 nights and for 2 days we got mini bar top up. Breakfast was ok but limited, no fried egg or cake type stuff. 3 nights costed me £63 for parking,if I knew this in time i would have booked a different hotel.
Stayed 3 nights in Nov 2024

4/10 Poor

Dylan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2024

4/10 Poor

Mike

Stayed 1 night in Oct 2024

10/10 Excellent

tasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable nice big rooms
Stayed 2 nights in Nov 2024

10/10 Excellent

Kasanita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything from staff to the room. I will be returing back.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and close to many facilities
Stayed 2 nights in Nov 2024

8/10 Good

Dan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place, good prices. Bar service was very slow. But the staff were nice. Room was clean simple and comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean and modern bedroom. Bar area was clean but decor worn and dated. Breakfast was excellent and plenty of choice. Leisure facilities were very good but some tiles missing in the pool. Thoroughly enjoyed our stay. Thank you.
Stayed 1 night in Nov 2024

4/10 Poor

michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Charging £10 for the swimming pool when you charge is £21.00 for overnight parking and XYZ amount for the room is pretty poor... no water cups available at the spa reception.
Stayed 1 night in Nov 2024

10/10 Excellent

Sophie

Stayed 2 nights in Sep 2024

2/10 Terrible

Zac

Stayed 1 night in Oct 2024

6/10 Okay

Oleksandra

Liked: Cleanliness, staff & service
Definitely not a 4* I was happy with absence of slippers and bathrobes (expected for 4*), for the sake of being eco-friendly, but exactly same substance in all refillable bottles, for shampoo, shower gel and hand soap felt like such an ignorance of the guests, like "let's pour whatever liquid to whatever bottles, who really cares, let it be "20 in one" for them". Very far from 4* service. The matrasses also were sagged. We couldn't sleep because someone shouted very loudly till 4am and then someone (else) turned on the hoover at 6-30am. I wish the hotel cared more about noise policy. On the positive side: we were provided a complimentary spa access (which also expected to be a genuine part of 4* , but it's only available for additional payment or as a compliment ), the room was clean and spacious.

10/10 Excellent

Courtney

Stayed 1 night in Oct 2024

6/10 Okay

Sam

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024