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NH Cartagena Urban Royal

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Exterior
Sports facility
Minibar, in-room safe, desk, free WiFi
Front of property

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Breakfast available
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Clock Tower
    1 min walk
  • Bolivar Square
    4 min walk
  • San Pedro Claver Church and Convent
    4 min walk
  • Cartagena (CTG-Rafael Núñez Intl.)
    17 min drive

Room options

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Superior Room (Extra Bed 2 Adults + 1 Child)

Superior Room (Extra Bed 2 Adults + 1 Child)

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, desk, free WiFi

Superior Room (View)

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Voilá Centro Histórico

Pool
Breakfast included
Pet-friendly
Free WiFi
4.6 out of 5, Wonderful, (460)
The price is AU$212
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Voilá Centro Histórico

About the area

Cartagena

With a stay at NH Cartagena Urban Royal, you'll be centrally located in Cartagena, steps from Clock Tower and 7 minutes by foot from Cartagena de Indias Convention Center. .This hotel is 1.2 mi (1.9 km) from Bocagrande Beach and 23.1 mi (37.2 km) from Blanca Beach.

What's nearby

  • Clock Tower - 1 min walk - 0.1 km
  • Bolivar Square - 4 min walk - 0.4 km
  • Cartagena de Indias Convention Center - 7 min walk - 0.6 km
  • Walls of Cartagena - 8 min walk - 0.7 km
  • San Felipe de Barajas Castle - 2 min drive - 1.7 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 17 min drive

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪The Clock Pub - ‬1 min walk

About this property

NH Cartagena Urban Royal

Hotel with a rooftop terrace, steps from Clock Tower
NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 28 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a satisfying meal at Restaurante serving guests of NH Cartagena Urban Royal. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and noon.
Restaurante - This restaurant specializes in international cuisine and serves lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–noon on weekends: COP 33904-75311 for adults and COP 25000-33000 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Restaurante

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • A meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea filters (reusable)
  • Minibar
  • Fridge

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 110 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 33904 to 75311 for adults, and COP 25000 to 33000 for children
  • Airport shuttle fee: COP 83000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 110 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

NH Cartagena Urban Royal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 173 out of 421 reviews" "
Rating 8 - Good. 130 out of 421 reviews" "
Rating 6 - Okay. 63 out of 421 reviews" "
Rating 4 - Poor. 28 out of 421 reviews" "
Rating 2 - Terrible. 27 out of 421 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Staff & service, amenities, property conditions & facilities
the from desk overnight staff is very helpful i recommend eating at the lobby restaurant in order to have more time to do things throughout the day
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
El hotel tiene buena ubicación y servicio, solamente eso. Luego al estar al lado de una plaza hay ruido toda la noche. En dos noches de alojamiento el ruido se mantenía hasta las 5AM, y el hotel no provee tapones antiruido ni nada. Además parece que el negocio del hotel no es el alojamiento, que no es barato. Sino el minibar, dónde te venden un agua a un precio ridículamente alto.
Stayed 2 nights in Aug 2024

10/10 Excellent

Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view of main entrance to wall city
Over all was AMAZING
Stayed 6 nights in Jul 2024

10/10 Excellent

Gabriela

Stayed 3 nights in Jul 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but noisy
Beautiful hotel. Great central location. Excellent service. Very popular tourist spot outside, this lends to a very noisy atmosphere. If you have a room with a view. The views are fantastic but noisy until 3-4am. Morning is quiet. The pool has a fantastic view also!!!
Stayed 3 nights in Jul 2024

8/10 Good

Jayson

Liked: Cleanliness, staff & service, room comfort
Not bad but
It is a fantastic location, and the rooftop with the pool is perfect. The staff was very attentive. However, the rooms are dated for an “urban” hotel, and the towels look like they have been there since the late 70s. Also, if you have a light sleep, remember that the hotel is in the middle of Party Central.
Stayed 4 nights in Jul 2024

10/10 Excellent

Brendaly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 3 nights in Jun 2024

10/10 Excellent

Rasheed

Stayed 3 nights in May 2024

8/10 Good

Orhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Easy and quick check in, friendly staff. Excellent location to walk around the city. Room is small but good orginized and very good view to the clock tower, plaza and the sea... Next buildings have a rooftop bar and disco which has laud almost during the night. The point is if you want to stay in historical area, there is no chance to be away from these kind of noisy places. So, I could not complaint about this.
Stayed 2 nights in May 2024

10/10 Excellent

Leon

Stayed 2 nights in May 2024

4/10 Poor

VERONICA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El personal muy atento y una buena ubicacion
Stayed 4 nights in Apr 2024

6/10 Okay

Lino

Travelled with family, Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
The hotel itself is ok. It’s smack in the middle of el centro feet from the clock tower. A little wear and tear, but that’s not a big deal. The room did look nicer on the pictures if I had to be honest. The comforter had a couple of yellow stains on it. The AC unit did not cool very well. I didn’t anticipate nor appreciate that they charge a fee for every visitor you have over. I have family and friends in Cartagena so this was definitely an unexpected inconvenience for me. There is no mention of this fee for guests anywhere online or in the rental agreement they have you sign at check in. I discussed it with the staff there and they agreed with me that there was no mention of the fee anywhere but refused to waive it. I’ve stayed in bocagrande before, particularly in the Estellar and the prices for both hotels are about the same only the estellar is MUCH nicer. Personally, I’ll look at other hotel options and just take taxis to el centro next time I visit my family and friends there.
Stayed 4 nights in Apr 2024

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The front desk, staff, restaurant, the security and the cleaning staff did a great job. I felt safe and welcomed.
Stayed 2 nights in Apr 2024

4/10 Poor

Lino

The hotel itself is ok. The issue is that if you want to have a guest visit you, they charge you. This is nowhere to be found online when you are booking the hotel and it doesn’t even appear in the contract they have you sign when you arrive, surprise fees are unappreciated by me. For the cost of the hotel room and the fee for guests, you are better off staying in one of the nicer hotels in Boca Grande. I’ll never stay here again

8/10 Good

Tyrone

Stayed 3 nights in Mar 2024

10/10 Excellent

Joel

The best location in town except it is very loud till 3-4 am. We were next to the rooftop bar.
Stayed 4 nights in Mar 2024

8/10 Good

Raven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

6/10 Okay

Laura

Liked: Staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Albert, New Orleans

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented 9 rooms for 8 days. The staff was really helpful and very accommodating, especially Benjamin, Daniella, Victor, Sara, Christian, Albert, & Antonio. Thank you all for a fabulous trip!!
Stayed 4 nights in Feb 2024

2/10 Terrible

SandraMarie, Richmond Hts

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel room smelled of mildew, blind was broke, no face towels, room was super loud -construction and activities outside of window. I asked for a room change no availability. Side note Victor was great and upgraded me to a balcony room it was just too loud
Stayed 4 nights in Feb 2024

10/10 Excellent

Jesus m

Stayed 2 nights in Feb 2024

8/10 Good

Rafael

Liked: Staff & service
Disliked: Property conditions & facilities
The location is excellent and the staff is incredibly friendly. I was assigned a room with humidity issues and I contacted the staff. I got a dehumidifier in my room that greatly improved the problem
Stayed 2 nights in Jan 2024

6/10 Okay

Bala

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's a basic property - nothing fancy.. good staff, good location.. we booked a room with a view - the pictures show the room having a balcony but it doesn't have one, so a bit misleading. It was really loud at night, so if you're a light sleeper, do not book here. The shower in our room was leaking and the room was out of toiletries (also we didn't bother requesting for refills). All in all, a fairly basic no-frills property.
Stayed 3 nights in Jan 2024

2/10 Terrible

Yevheniya

Stayed 1 night in Dec 2023

4/10 Poor

Tyler

Liked: Staff & service
Disliked: Cleanliness, room comfort
This hotel is located next to the main square. It is loud and was difficult to sleep. You could hear music outside until 4am, then another guest was playing music from 5am to 530am, then the fire alarm went off at 7am.
Stayed 4 nights in Dec 2023