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Virgin Hotels Las Vegas, Curio Collection by Hilton

4.5 star property

Photo gallery for Virgin Hotels Las Vegas, Curio Collection by Hilton

Seasonal outdoor pool, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)
4 bars/lounges, poolside bar
Villa, 1 King Bed (Richards) | View from room
Meeting facility
55-inch LCD TV with cable channels, TV, Netflix

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
4455 Paradise Rd, Las Vegas, NV, 89169
  • Thomas and Mack Center
    ‪17 min walk‬
  • T-Mobile Arena
    ‪4 min drive‬
  • Las Vegas Convention Center
    ‪4 min drive‬
  • Las Vegas, NV (LAS-Harry Reid Intl.)
    ‪4 min drive‬

Room options

View all photos for Grand Suite, 1 King Bed (Ruby, Strip View, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Suite, 1 King Bed (Ruby, Strip View, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Hearing Accessible (Ruby, Strip View, Chamber)

55-inch LCD TV with cable channels, TV, Netflix

Suite, 1 King Bed, Hearing Accessible (Ruby, Strip View, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ruby, Strip View, Chamber)

55-inch LCD TV with cable channels, TV, Netflix

Suite, 1 King Bed (Ruby, Strip View, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower (Ruby, Chamber, Mob/Hearing Accessible)

55-inch LCD TV with cable channels, TV, Netflix

Suite, 1 King Bed, Roll-in Shower (Ruby, Chamber, Mob/Hearing Accessible)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort, Strip View, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed (Resort, Strip View, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed (Resort, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Resort, Chamber, Roll-In Shower)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed, Mobility Accessible (Resort, Chamber, Roll-In Shower)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Resort, Strip View, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed, Hearing Accessible (Resort, Strip View, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Canyon, Oasis, Chamber)

Suite, 1 King Bed (Canyon, Oasis, Chamber)

Suite, 1 King Bed (Canyon, Oasis, Chamber)

  • 123 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Ruby, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Suite, 1 King Bed (Ruby, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Hearing Accessible, Corner (Ruby)

55-inch LCD TV with cable channels, TV, Netflix

Grand Suite, 1 King Bed, Hearing Accessible, Corner (Ruby)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Corner (Ruby, Chamber)

55-inch LCD TV with cable channels, TV, Netflix

Grand Suite, 1 King Bed, Corner (Ruby, Chamber)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Bathtub (Resort, Chamber, Bathtub)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed, Mobility Accessible, Bathtub (Resort, Chamber, Bathtub)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mobility Accessible (Resort, Chamber, Roll-In Shower)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds, Mobility Accessible (Resort, Chamber, Roll-In Shower)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible (Resort, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed, Hearing Accessible (Resort, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Hearing Accessible (Resort, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds, Hearing Accessible (Resort, Chamber)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Resort, Chamber, Strip View)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds (Resort, Chamber, Strip View)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Resort, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds (Resort, Chamber)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 2 Queen Beds (Ruby, Strip View, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Suite, 2 Queen Beds (Ruby, Strip View, Chamber)

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible (Ruby, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds, Hearing Accessible (Ruby, Chamber)

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 2 Queen Beds (Ruby, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Suite, 2 Queen Beds (Ruby, Chamber)

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Resort, Dog, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed (Resort, Dog, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort, Strip View, Dog, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 1 King Bed (Resort, Strip View, Dog, Chamber)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Resort, Dog, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds (Resort, Dog, Chamber)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed (Canyon, Grand Chamber)

Deluxe Suite, 1 King Bed (Canyon, Grand Chamber) | Living area

Deluxe Suite, 1 King Bed (Canyon, Grand Chamber)

  • 84 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ruby, Chamber)

55-inch LCD TV with cable channels, TV, Netflix

Suite, 1 King Bed (Ruby, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Corner (Opal, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Room, 1 King Bed, Corner (Opal, Chamber)

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Hearing Accessible, Corner (Opal, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Room, 1 King Bed, Hearing Accessible, Corner (Opal, Chamber)

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Villa, 1 King Bed (Opal, 1 Bedroom, 2 Story Villa)

Grand Villa, 1 King Bed (Opal, 1 Bedroom, 2 Story Villa) | Living area

Grand Villa, 1 King Bed (Opal, 1 Bedroom, 2 Story Villa)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Villa, 1 King Bed (Opal, 1 Story)

Terrace/patio

Deluxe Villa, 1 King Bed (Opal, 1 Story)

  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed (Opal, 1 Bedroom, 1 Story)

Villa, 1 King Bed (Opal, 1 Bedroom, 1 Story) | Living area

Villa, 1 King Bed (Opal, 1 Bedroom, 1 Story)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ruby, Dog, Chamber)

55-inch LCD TV with cable channels, TV, Netflix

Suite, 1 King Bed (Ruby, Dog, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Corner (Ruby, Dog, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Suite, 1 King Bed, Corner (Ruby, Dog, Chamber)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 2 Queen Beds (Ruby, Dog, Chamber)

1 bedroom, minibar, in-room safe, laptop workspace

Grand Suite, 2 Queen Beds (Ruby, Dog, Chamber)

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Las Vegas

A stay at Virgin Hotels Las Vegas, Curio Collection by Hilton places you in the heart of Las Vegas, within a 5-minute drive of Thomas and Mack Center and T-Mobile Arena. .This casino resort is 1.9 mi (3.1 km) from Las Vegas Convention Center and 5.5 mi (8.8 km) from Las Vegas Premium Outlets North.
View more Resorts in Las VegasOpens in a new window

What's nearby

  • Thomas and Mack Center - 17 min walk - 1.5 km
  • MGM Grand Casino - 3 min drive - 2.3 km
  • T-Mobile Arena - 4 min drive - 2.9 km
  • Bellagio Casino - 4 min drive - 2.5 km
  • Las Vegas Convention Center - 4 min drive - 3.1 km

Getting around

  • Ballys and Paris Las Vegas Monorail Station - 3 min drive
  • Las Vegas International Airport Station - 5 min drive
  • Harry Reid Intl. Airport (LAS) - 4 min drive

Restaurants

  • ‪Piranha Nightclub - ‬7 min walk
  • ‪Hofbrauhaus Las Vegas - ‬4 min walk
  • ‪Gangnam Asian BBQ Dining - ‬3 min walk
  • ‪Funny Library Coffee Shop - ‬1 min walk
  • ‪Big Chicken - ‬3 min walk

About this property

Virgin Hotels Las Vegas, Curio Collection by Hilton

Luxury resort with 7 restaurants and a casino
Virgin Hotels Las Vegas, Curio Collection by Hilton offers 1503 accommodations with minibars and laptop-compatible safes. 55-inch LCD televisions come with premium cable channels and Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested.

Recreational amenities at the resort include a fitness center and a seasonal outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Make yourself at home in one of the 1503 guestrooms featuring minibars and LCD televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and complimentary bottled water, as well as phones with free local calls.
Try your luck at the casino and enjoy other recreational amenities including a fitness center and a seasonal outdoor pool. Additional amenities at this resort include concierge services, a ballroom, and lifeguards on site.
Enjoy American cuisine at One Steakhouse, one of the resort's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 3 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free valet parking is available onsite.
One Steakhouse - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Nobu - This restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Chow Fun - This restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Kassi Beach House - This poolside restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Kitchen at Commons Club - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Parking and transport

  • Free covered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Chow Fun
  • Kassi Beach House
  • Kitchen at Commons Club
  • Nobu
  • One Steakhouse

Things to do

  • 50 gaming tables
  • 650 slot machines
  • Casino (60,000 square foot of space)
  • Concerts/live shows
  • Gym
  • Seasonal outdoor pool
  • Sportsbook

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Doorbell and phone notification
  • Lever door handles
  • Lift (203 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The name used to book the reservation must match the one used by the guest at check-in, along with matching photo identification. This property does not accept name changes for existing bookings.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 54.42 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • In-room bottled water
  • Internet access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The swimming pool hours of operation vary with the season.

We should mention

The seasonal pool will be open from April to October
Pool access available from 9:00 AM to 6:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hard Rock
Hard Rock Hotel & Casino
Hard Rock Hotel & Casino Las Vegas
Hard Rock Las Vegas
Hard Rock Hotel Casino Las Vegas
Hard Rock Hotel Casino
Hard Rock Casino Las Vegas
Hard Rock Casino
Hard Rock Hotel Casino
Virgin Hotels Las Vegas Curio Collection by Hilton
Virgin Hotels Las Vegas, Curio Collection by Hilton Resort
Virgin Hotels Las Vegas, Curio Collection by Hilton Las Vegas

Virgin Hotels Las Vegas, Curio Collection by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 4443 out of 7020 reviews
Rating 8 - Good. 1346 out of 7020 reviews
Rating 6 - Okay. 602 out of 7020 reviews
Rating 4 - Poor. 339 out of 7020 reviews
Rating 2 - Terrible. 290 out of 7020 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it here

Stayed for business trip. Clean, big rooms and very friendly staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite part was the view from my room. I can only imagine what it will look like in the spring/summer time.
Stayed 2 nights in Jan 2025

10/10 Excellent

Taylor

Stayed 4 nights in Jan 2025

10/10 Excellent

Cheyenne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as busy as other hotels. Loved it !!!
Stayed 1 night in Dec 2024

8/10 Good

Demetri

Liked: Cleanliness
Disliked: Amenities
Overpriced for what it offers. I don’t know I wonder how common it is to include a note with the preemptively defending the existence of a resort fee just for a gym and WiFi
Stayed 3 nights in Jan 2025

6/10 Okay

Juan Antonio, CHICAGO

Travelled with family
I have stay at this property 3yrs now. I go to Las Vegas MLK weekend for Sin City Classic sport festival with my spouse. We run one of the sports in this festival. We were disappointed with treatment entering and leaving the hotel. Employees on strike verbally assault us. Also loudspeakers music. Construction outside in the area of hotel. This was not what I expected when I booked this trip.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was smooth and the room was very spacious. It was a good location. Only a couple of blocks away from the Vegas stip.
Stayed 2 nights in Jan 2025

10/10 Excellent

Shelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well kept and clean. The environment feels great.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed staying here for my birthday. Easy uber to and from the strip. Would stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

ming

Stayed 3 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine. I just hope they can fix the fire alarm issue.
Stayed 4 nights in Jan 2025

10/10 Excellent

Wataru, Hillsboro

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb in all respects!
Stayed 2 nights in Jan 2025

2/10 Terrible

juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant rude people
Stayed 2 nights in Jan 2025

10/10 Excellent

Ingvi Tyr

Stayed 4 nights in Jan 2025

10/10 Excellent

John

Stayed 4 nights in Jan 2025

10/10 Excellent

Godfrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Sydney

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Very Aesthetic, coukd use better management.

This hotel was absolutely stunning. It's newer, it's very clean and esthetic, And the property is huge. My only issue was that my room kept smelling A very strong cigarette smoke. I understand that this is a casino, But my room was nowhere near smoking areas. I called three times About it and I feel like no one really cared or believd me. It got so bad and the smell was so strong, it woke me up from my sleep at 2am. I tried calling again, but every time I tried to reach the front desk. It sounded like they forgot to hang up the phone. And I could hear everyone's conversation. It was pretty bad.
Stayed 2 nights in Jan 2025

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Facility was clean and well maintained. Environment was as advertised. The shower water pressure was very poor. The staff was made aware of this and assumingly will address the issue.
Stayed 2 nights in Jan 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Stay

Added on big fees to check in a little early even though plenty of rooms available. Did not think that made it user friendly. Good central location for what we were there for. Couldn’t get a cup of coffee in room or anywhere in building. Companies in building on strike. Got harassed by picketers when coming and going.
Stayed 2 nights in Dec 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 3 nights in Jan 2025

8/10 Good

Carlos

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Kimberly

Travelled with group
Liked: Cleanliness, property conditions & facilities
We were not told that there was an employee strike going on when we made reservations. I did not enjoy crossing the picket line. We didn’t have our room cleaned one day. A coffee machine and useable fridge in the room would have been nice. There was a fridge in the room, it was fully stocked. They said there would be a $40 fee to empty the fridge so we could use it. I would definitely stay again once the strike is over.
Stayed 3 nights in Jan 2025

8/10 Good

Molly, eagle river

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Sad about the protesters. Was a bummer but our room was nice and clean. We ate at Nobu. It was great.
Stayed 2 nights in Jan 2025

2/10 Terrible

Faisal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel booking experience I’ve ever had. I arrived at 3:00 PM, expecting to check in as per their policy, but I wasn’t given my room until 6:00 PM. I had to wait three hours past the check-in time, and when I asked for an explanation, the staff rudely dismissed me, saying they didn’t owe me any further clarification. The behavior of the reception staff was unprofessional and unacceptable—this wasn’t an issue with just one person, but the entire team. Their tone was rude and lacked any sense of politeness. After finally getting to our room, exhausted from a long trip, we were disturbed by loud music coming from the neighboring room. It felt like being in the middle of a nightclub, with the noise lasting from 7:00 PM until after midnight. Despite calling reception multiple times, no action was taken to resolve the issue. What baffled me most was how they delayed access to my room until 6:00 PM, even though I had already paid and booked based on their advertised check-in time. This was an incredibly disappointing and frustrating experience.
Stayed 2 nights in Jan 2025