2/10 Terrible
Celalettin
28 Aug 2024
Disliked: Staff & service
Place itself was ok, parking is horrible but it is to be expected in that area. We decided to book a second night online and about an hour after we booked the room I received a call telling me that the room is not available. i was told to cancel my booking because they were not able to do it on their end for some reason. Ofc there was no refund option because i was the one cancelling last minute which made no sense. Had to call hotels.com and chat with them 2x for an hour. Took them a while to get in touch with the hotel to confirm i wasnt the one cancelling. The hotel receptionist did not speak english so they had to find a translator etc. Then we had to look for another hotel which took us hours... This experience ruined my holiday tbh. They did not even offer any help, just told us sorry these things happens good luck finding a room on a saturday night... would not recommend!!!
Celalettin
Stayed 1 night in Aug 2024