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Sheraton Charlotte Hotel

4.0 star property

Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
Point of interest
Meeting facility
View from room
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • NASCAR Hall of Fame
    ‪9 min walk‬
  • Charlotte Convention Center
    ‪10 min walk‬
  • Spectrum Center
    ‪13 min walk‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪11 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds, Non Smoking, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Corner

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Corner

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Corner

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Non Smoking, Corner

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom

LCD TV

Club Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner | Living area

Junior Suite, 1 King Bed, Corner

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 29.8 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

HYATT house Charlotte/Center City

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.3 out of 5, Excellent, (1226)
The price is AU$282
for 1 room
includes taxes & fees
18 Feb - 19 Feb
HYATT house Charlotte/Center City

About the area

Charlotte

Centrally located in Charlotte, Sheraton Charlotte Hotel is within a 15-minute walk of Charlotte Convention Center and Spectrum Center. .This hotel is 1.2 mi (2 km) from Bank of America Stadium and 2.8 mi (4.4 km) from Fillmore Charlotte.

What's nearby

  • NASCAR Hall of Fame - 9 min walk
  • Charlotte Convention Center - 10 min walk
  • Spectrum Center - 13 min walk
  • Bank of America Stadium - 20 min walk
  • Fillmore Charlotte - 5 min drive

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 11 min drive

Restaurants

  • ‪Metropolitan - ‬10 min walk
  • ‪Burger King - ‬14 min walk
  • ‪Midnight Diner - ‬13 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Circle K - ‬13 min walk

About this property

Sheraton Charlotte Hotel

Pet-friendly hotel connected to the convention center in Uptown Charlotte with 2 restaurants
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 305 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy American cuisine at Social Bar & Kitchen, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Charlotte? This hotel has 66737 square feet (6200 square meters) of space consisting of a conference center and 29 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Craft City Sports Pub - This poolside bistro serves lunch only. Guests can enjoy drinks at the bar. Open select days.
City Lights Rooftop - This rooftop bar serves dinner only. Open select days.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: USD 8.00-18.00 for adults and USD 8.00-18.00 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Social Bar & Kitchen
  • Craft City Sports Pub
  • City Lights Rooftop

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (66737 square feet of space)
  • Meeting rooms - 29

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Ceiling hoist
  • Lift
  • Lift door width (centimetres): 91
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Step-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from November 12 2024 to July 1 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 8.00 to 18.00 for adults, and USD 8.00 to 18.00 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 50.00 per accommodation, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May 29 to September 06
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Sheraton Charlotte Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 816 out of 1411 reviews
Rating 8 - Good. 256 out of 1411 reviews
Rating 6 - Okay. 148 out of 1411 reviews
Rating 4 - Poor. 109 out of 1411 reviews
Rating 2 - Terrible. 82 out of 1411 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Claudia

Stayed 1 night in Oct 2024

8/10 Good

Tamica

Liked: Cleanliness, staff & service
The hotel rooms could use some updating but for the most part I enjoyed my stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service
Property looked beat up but stay was great, i am coming back because it was coveniently located near work

10/10 Excellent

Rose

Liked: Amenities, property conditions & facilities
The rooms were clean and staff were very friendly
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stay away!
The room was decent but the bathtub looked like it hadn’t been touched. My lady wanted to take a bath after a long day of walking around in Charlotte but that was a no.. there were no other rooms available.. I wanted to cancel and stay somewhere else. I wished consumers had more rights when it comes to hotel service. Also the weed smoke was unbearable at 3 am.. it’s not their fault for that.
Stayed 1 night in Nov 2024

6/10 Okay

Amber

Disliked: Property conditions & facilities
Staff was not attentive
Stayed 2 nights in Nov 2024

6/10 Okay

Roshanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms were dated and more technological options for phones and computers are needed. Staff were very friendly and accommodating.
Stayed 3 nights in Oct 2024

8/10 Good

patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The city view room was absolutely beautiful!! The room was nice but the fridge didn't get cold and the shower would either be scorching hot or freezing cold. couldn't find a comfortable medium. I wish I had known they had an indoor pool too but I didn't see that anywhere before I checked in.
Stayed 2 nights in Oct 2024

10/10 Excellent

arod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. Staff was very kind, especially Ron Shuler the night manager.
Stayed 3 nights in Aug 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Andre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great day at the Sheraton hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Sebouh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

4/10 Poor

Tunya

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
First time staying in Charlotte! The room was suppose to be smoke free but smelled terrible of smoke. Bathroom tile was awful. It’s a disgrace that you pay the price you pay for the hotel and then have to pay parking to stay there. I found the same hotel the next day and same room was $100 less and they would not guarantee the price. I have stayed at Sheratons in other states and they have been great! I am also a Marriott member.
Stayed 1 night in Oct 2024

8/10 Good

Kemberlea

Stayed 1 night in Oct 2024

10/10 Excellent

Tony

Stayed 1 night in Oct 2024

4/10 Poor

Alâ, Astoria

Stayed 2 nights in Sep 2024

4/10 Poor

Luz

Disliked: Cleanliness, property conditions & facilities
Parking was expensive
Stayed 2 nights in Oct 2024

10/10 Excellent

Bryce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bald, black gentleman who is the nighttime concierge is amazing. I forgot his name(maybe Ignacio) but he was there Thursday-Saturday night/morning and was the most accommodating concierge I could ever ask for. I would come stay again just because of him And the magnificent bars that are offered on property.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Valerie, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Julia

Stayed 1 night in Oct 2024

6/10 Okay

Jeffrey

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
old, tired, dirty and poorly maintained room!!!
we booked the Sheraton based to convienence and price, as we wanted to be downtown and yet close to the Avon Auditorium for a show. I tend not to ask for a nice room and boy do I wish I did, the hotel has 3 out of 4 sides with an unemcumbered view, we ended up getting stuck with a room that faces the wall of the Le Meridien, hence NO nice view. Our room looked old, tired and a bit dirty, worn carpet, the sheer curtains were slightly yellowed and not completely attached. The bathroom was even worse, frosting on door to bathroom scratched/stain and gross, the clothes hook was loose and hanging from one screw, bottom trim missing and caked up with grossness. It's hard to feel safe, clean and sanitary sitting on the toliet looking at that door. There was more signs of lack of maintenance, but I just covered what were the big ones to us!!! Somebody at Sheraton needs to fix this if they ever want us to trust Sheraton again!!!
scratched, stained and gross bathroom door window frosting
bathroom door hook hanging on
bathroom door bottom molding missing and coated with dirt
Stayed 2 nights in Oct 2024

6/10 Okay

Riley

Stayed 1 night in Sep 2024

10/10 Excellent

Conrad, The Valley, Anguilla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located!
Stayed 3 nights in Oct 2024