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iStay Hotel Ciudad Juarez

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for iStay Hotel Ciudad Juarez

Breakfast served
Exterior
In-room safe, desk, soundproofing, iron/ironing board
Indoor pool
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juárez, CHIH, 32310
  • Hospital de la Mujer
    3 min walk
  • Plaza de las Americas
    6 min walk
  • Paso del Norte Cultural Center
    17 min walk
  • El Paso, TX (ELP-El Paso Intl.)
    25 min drive

Room options

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Ciudad Juárez

With a stay at iStay Hotel Ciudad Juarez, you'll be centrally located in Ciudad Juárez, a 5-minute drive from Paso del Norte International Bridge and 9 minutes from American Consulate. .This hotel is 8.6 mi (13.9 km) from Fort Bliss and 0.2 mi (0.4 km) from Hospital de la Mujer.

What's nearby

  • Plaza de las Americas - 6 min walk
  • Paso del Norte Cultural Center - 17 min walk
  • Paso del Norte International Bridge - 5 min drive
  • Bridge of the Americas - 7 min drive
  • American Consulate - 9 min drive

Getting around

  • El Paso Union Depot - 18 min drive
  • El Paso International Airport (ELP) - 25 min drive

Restaurants

  • ‪Gorditas Doña Tota - ‬7 min walk
  • ‪Italia Forno Ristorante - ‬4 min walk
  • ‪Wendy's - ‬6 min walk
  • ‪Kinsui - ‬5 min walk
  • ‪Crisostomo - ‬5 min walk

About this property

iStay Hotel Ciudad Juarez

Central hotel connected to a shopping center in Zona Pronaf with free parking
IStay Hotel Ciudad Juarez offers 146 air-conditioned accommodations with safes and complimentary newspapers. 40-inch plasma televisions come with premium cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 146 air-conditioned rooms featuring plasma televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, babysitting, and gift shops/newsstands.
Grab a bite to eat at iStay Delicious, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Ciudad Juárez? This hotel has facilities measuring 825397 square feet (76682 square meters), including conference space. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
IStay Delicious - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: MXN 150 for adults and MXN 100 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • IStay Delicious

Things to do

  • Fitness centre
  • Indoor pool
  • Shopping

Family friendly

  • Babysitting services
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference space (825397 square feet)

Spa

  • Manicures and pedicures

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch plasma TV
  • TV channels
  • Premium channels

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: MXN 25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel iStay Ciudad Juarez
iStay Ciudad Juarez
iStay Hotel
iStay Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

iStay Hotel Ciudad Juarez Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 541 out of 1004 reviews" "
Rating 8 - Good. 213 out of 1004 reviews" "
Rating 6 - Okay. 109 out of 1004 reviews" "
Rating 4 - Poor. 66 out of 1004 reviews" "
Rating 2 - Terrible. 75 out of 1004 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Humberto F

Stayed 3 nights in Sep 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Jul 2024

10/10 Excellent

Antonio

Stayed 2 nights in Jul 2024

4/10 Poor

Norma

Terrible, no sirve el aire condicionado. Y lo sabían, por mantenimiento… había cucarachas. Las mujeres que limpian, (housekeeper) hablan a gritos a las 7 am. Definitivamente, terrible estancia!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose

Stayed 2 nights in Aug 2024

10/10 Excellent

julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2024

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really nice, the services and the staff.
Stayed 2 nights in Aug 2024

8/10 Good

Norma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the dining services especially Mr. Hector who works in this department. He ‘s an amazing employee,
Stayed 3 nights in Sep 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Marisol

Stayed 3 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024

6/10 Okay

Honorio, Colorado springs

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We had a problem with the TV in our room and we asked for service to take care the problem and nobody showed up during the time that we stayed in the hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Aug 2024

4/10 Poor

Laura Brigitte

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hallways were dirty, building from the outside looked good but from the inside in the actual rooms everything is still very old fashioned. The AC, the TV (normal TV), the shower, the bed sheets. After the cleaning lady came it was a weird smell on the room, like if the mop was dirty.
Stayed 3 nights in Aug 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast!
Stayed 1 night in Jul 2024

10/10 Excellent

Roberto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent customer service
Stayed 1 night in Aug 2024

10/10 Excellent

Gerardo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

darcy, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2024

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how easy it is to make a reservation online and how the staff is friendly and informative about the stay. All around great experience
Stayed 2 nights in Jun 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and location is very convenient. Close to downtown
Stayed 1 night in Aug 2024