8/10 Good
Deborah
Travelled with family
13 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel because we were attending a show at the Colonial Life Area and did not want to drive home after the performance. Check in time was 3:00 pm we arrived just after 2:00 pm because there had been no traffic during our journey. The lady at the desk said it would cost $25 if we wanted to check in early!!!! I said I would wait in the lobby instead. The lot for self-parking at $18 was full but valet parking was offered at the same amount so I had someone park my car. About 2:30 pm, I noticed that two couples were getting their keys and not paying an additional $25. The front desk lady said those people had checked in online, but she would "let me" check in before 3:00. If we had arrived at 9:00 am or very early, I could understand requiring additional money for an early check in. But, less than an hour?? I have traveled all over the world and stayed in many different hotels. No one has EVER required money if I arrived a little before check in time when a room was available. Ridiculous! While the hotel was lovely, comfortable and convenient, short people might have a difficult reaching the bath towels that are store HIGH in the shower. Make sure you get one down or have someone get one down for you.
Deborah
Stayed 1 night in Dec 2024