2/10 Terrible
Maren
Travelled with family, Business traveller
27 Apr 2025
Disliked: Cleanliness, property conditions & facilities
First, you can only access entrance to the hotel from walking through the hotel OR outside by walking through the patio. So if it’s raining, good luck. I didn’t receive any response from front desk even though I texted them. (That was the ONLY way to reach them without going down and physically walking to the front desk/bar). We ordered food and the pizza had missing half the toppings on it?! - we walk in our room and there was a leak/ puddle of water or something on the floor and the fridge door was open. I told the woman at front desk something was leaking and she pretty dismissed it and said the keg was hot? - I don’t want to walk into my room I paid for and find a puddle, unacceptable. THEN, I took my socks and the floor felt like it hadn’t been mopped or swept in months! My feet were dirty, gritty and black and I had to wipe them down with a hand towel before I could get into bed, disgusting! There was dust everywhere, the table by the bed was dusty, the remote were dusty, the books were dusty! Seriously? Once a week cleaning would be fine with me but this is straight neglect. Our toilet wouldn’t flush so that was terrible. No urgency whatsoever with the staff. I complained to the front desk about it all and the guy said the manager would refund me but I have yet to see that come through. The manager didn’t apologize once or ask me any questions, just wanted to run my card and said thanks to me. No professionalism whatsoever.
Maren
Stayed 1 night in Apr 2025