This hotel is an older hotel, that has a well-loved feeling. What this hotel doesn't have in pizazz it has in amenities and amazing staff. I can't speak highly enough of the staff, they were polite, professional, accommodating and helpful. One short conversation about transport to the airport saved me about 100$US. The bed were very comfortable and the rooms were clean. You need to ask to have the rooms cleaned if staying a few days. The area around the hotel looks rough, with lots of homeless but they are not a bother, and they don't approach you. There is also a lot of street security, a good police presence and security from other local hotels. There are some good food options around, including a Starbucks linked to the hotel for all you hot and cold drinks. breakfast was included, and it's very American style, but with good variety. decent gym! (not just cardio options) Would stay here again!!! I have also fed back directly with the hotel, I was that impressed