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Sheraton Dallas Hotel

4.0 star property

Photo gallery for Sheraton Dallas Hotel

Bar (on property)
Breakfast and dinner served, American cuisine
Lobby
Exterior
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Breakfast available
  • Parking available

Explore the area

Map
400 Olive St, Dallas, TX, 75201
  • Majestic Theater
    ‪4 min walk‬
  • Dallas Museum of Art
    ‪7 min walk‬
  • Morton H. Meyerson Symphony Center
    ‪9 min walk‬
  • Dallas, TX (DAL-Love Field)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, City View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Multiple Beds, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds, Non Smoking

  • 50 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds, Non Smoking

  • 50 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking | Living area

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Club Room, 2 Queen Beds, Non Smoking

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

50-inch plasma TV with cable channels, TV, pay films

Executive Suite, 1 Bedroom, Non Smoking

  • 45 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

50-inch plasma TV with cable channels, TV, pay films

Executive Suite, 1 Bedroom, Non Smoking

  • 67 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

View from room

Room, 1 King Bed, Non Smoking

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, (2619)
The price is AU$504
for 1 room
includes taxes & fees
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About the area

Dallas

With a stay at Sheraton Dallas Hotel, you'll be centrally located in Dallas, within a 5-minute drive of American Airlines Center and Kay Bailey Hutchison Convention Center. .This eco-certified hotel is 2.6 mi (4.1 km) from Dallas Market Center and 10.8 mi (17.4 km) from Galleria Dallas.

What's nearby

  • Dallas World Aquarium - 15 min walk - 1.3 km
  • Kay Bailey Hutchison Convention Center - 17 min walk - 1.5 km
  • Perot Museum of Nature and Science - 18 min walk - 1.5 km
  • American Airlines Center - 2 min drive - 2.0 km
  • Reunion Tower - 3 min drive - 3.0 km

Getting around

  • Federal & Olive Tram Stop - 3 min walk
  • Dallas Union Station - 8 min drive
  • Love Field Airport (DAL) - 17 min drive

Restaurants

  • ‪Majestic Theatre - ‬3 min walk
  • ‪Open Palette - ‬1 min walk
  • ‪True Kitchen + Kocktails - ‬3 min walk
  • ‪One Dallas Center Loun - ‬4 min walk
  • ‪DRAFT Sports Bar - ‬2 min walk

About this property

Sheraton Dallas Hotel

Eco-certified hotel with a 24-hour fitness center and a 24-hour front desk
Sheraton Dallas Hotel offers 1840 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. 50-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers.

This Dallas hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Stay in one of 1840 guestrooms featuring plasma televisions. Your room comes with a pillowtop bed. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include concierge services, gift shops/newsstands, and wedding services.
Enjoy American cuisine at Open Palette, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Dallas? This hotel has 230000 square feet (21368 square meters) of space consisting of conference space and 60 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Open Palette - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Open Mkt. Grab 'n Go - This delicatessen serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and public transport

  • Covered self parking on site (USD 30.00 per night; includes in/out privileges)
  • Covered valet parking on site (USD 45.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: USD 24 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Open Palette
  • Open Mkt. Grab 'n Go

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Dining table
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (230000 square feet)
  • Meeting rooms - 60

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress

Bathroom

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch plasma TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 35 lbs per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.00 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 0.900 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Covered self parking fee: USD 30.00 per night (in/out privileges)
  • Covered valet parking fee: USD 45.00 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dallas Hotel Sheraton
Dallas Sheraton
Dallas Sheraton Hotel
Hotel Sheraton Dallas
Sheraton Dallas
Sheraton Dallas Hotel
Sheraton Hotel Dallas
Adam Mark Dallas
Adam's Mark Dallas
Sheraton Dallas Resort
Dallas Adam Mark Hotel
Sheraton Hotel
Sheraton Dallas Hotel Hotel
Sheraton Dallas Hotel Dallas
Sheraton Dallas Hotel Hotel Dallas

Sheraton Dallas Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 555 out of 1009 reviews
Rating 8 - Good. 225 out of 1009 reviews
Rating 6 - Okay. 103 out of 1009 reviews
Rating 4 - Poor. 59 out of 1009 reviews
Rating 2 - Terrible. 67 out of 1009 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation, neatly maintained.
This hotel is very clean and nicely maintained. We greatly enjoyed our stay and would recommend for sure. Great location as well and has available self parking which was a plus for us.
Stayed 4 nights in Nov 2024

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel property was wonderful and big. You didn't have to go outside for food. The outside area didn't feel safe.
Stayed 2 nights in Oct 2024

6/10 Okay

Dustin

Stayed 3 nights in Nov 2024

10/10 Excellent

Ofalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ta'Sean

Stayed 2 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Holly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel centrally located in downtown Dallas. The food in their Draft House bar and grill is delicious, beds are comfortable and their staff is friendly and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!!
Was excellent ! Food and drink in bar was eh and for two drinks and one shared app was over 58$! Wow Ice machine was broken on our floor sadly but small things compared to our entire stay All was great
Stayed 2 nights in Oct 2024

8/10 Good

Chelsea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for our convention. Staff was great, services were punctual, and spaces were clean.
Stayed 2 nights in Oct 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jeremy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

8/10 Good

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean!
Stayed 2 nights in Oct 2024

10/10 Excellent

Angelica

Stayed 1 night in Oct 2024

10/10 Excellent

Melissa

Stayed 1 night in Oct 2024

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property in a good location.
This is a nice property, in a great location. The rates were fair for the value. The service staff was exceptionally friendly at the front desk, and at the Club Room. Housekeeping did a very nice job, as well. The only issues were the fact that there was no ice bucket in the room, the ice machine was not in service and my request for an ice bucket with ice was confirmed with guest services, but never arrived. There was an issue with the a broken toilet, and the staff fixed it. The bar staff at the three I went to were very friendly and responsive. The food in Draft was fine.
Stayed 2 nights in Oct 2024

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Ann

Stayed 1 night in Sep 2024

10/10 Excellent

Chelsea, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay in Dallas.
Stayed 1 night in Oct 2024

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It it’s close to lots of places.
Stayed 1 night in Oct 2024

2/10 Terrible

jessica

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Worst Stay Ever
This was one of my worst experiences I have had with a hotel. I was not able to honor my reservation because I came in to late. I then had to call hotels.com who could do nothing at 4 in the morning. I was made to rent another room in order to go to bed. They then tried to charge me for early arrival. After getting a manager Involved I got another room in a whole different tower with 1 bed. There was a mini fridge in the floor when you walked in. I had rented a city view queen. They did comp my parking and wave the early check in fee. I then had to go back and get a queen room that was still not my original and more expensive mind you.I left that afternoon as originally planned. I then had to go through over a week of submitting proof and even having to file a dispute with my bank to get my money back for the unhonored reservation.If I didn't already have another reservation with Sheraton I would not give them another dime. Which also shows their loyalty because I stay Marriot most of my stays. I also use hotels.com often this was ridiculous service.
Stayed 1 night in Sep 2024

2/10 Terrible

Jessie

Business traveller, Travelled with partner
I paid for a booking through Expedia. We got a flat tire on the away to the hotel bad had to walk. By the time we got there they told us it was too late to check in and they couldn’t honor my nonrefundable booking despite the fact that the room was booked until 10 am. So I had to pay for a second room. I’ve since received another charge for a room 2 days after I checked out. So in total I have spent $1,065 to stay less than 24 hours. Never again.
Stayed 1 night in Sep 2024

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay, loved the rooftop pool, the dining options were great, and our room was very clean. We will definitely stay again!
Stayed 3 nights in Sep 2024