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The service was excellent. Room comes with happy hour lounge access (6-10pm). When we stayed there, we used the lounge over three nights. Each time a staff, Yuan Yuan, was exceptionally welcoming and friendly to not only my daughter but also other children as well. Really made the difference. My recommendation is for the hotel to relook at the breakfast. Other than the porridge, most of the other offerings are either average or below average. I rather a smaller spread that is better than what I got over the last few days (wide spread of average or below average items): To the chef, your cold tofu was off. The sauce didn’t taste right. Your bbq char siew is not char siew. Your beef balls need vinegar. The irony is that this hotel has a Cantonese restaurant but it appears that the chefs don’t communicate.

Very spacious room, comfortable bed, loved the view of the Harbour. The showerhead was a little struggle as it didn’t stay facing out but the bathtub was great!

The property's condition and service are very good.

Top notch dining options Great spa

Don’t have parking on site !

An amazing stay, would give 11/10 if possible! We only stayed 2 nights for a wedding and wish we stayed more. The hotel itself is stunning and the customer service was incredible. The room had remote controlled Toto toilets, marble shower and bathroom, incredible views of the city from both the bedroom and bathroom with the ability to close the curtains. Beds were extremely comfortable, fell asleep almost instantly. However what really elevated the experience were all the little details and staff. A Dyson supersonic hair dryer, Nespresso machine, a whole cute tea set and kettle. Little bags of bath salts, filtered water available on tap (I avoid plastic water bottles if possible), and being able to control some of the room functions, such as the curtains/light/AC, using AI. All of the staff was so understanding of me since my Chinese is grade school level at best, and were so nice. We had to rush out and didn’t get to finish our room service, and they left such a sweet note (signed by “Shane”). The woman who checked us in also provided top tier service! GET THEIR BREAKFAST BUFFET at least once! I usually skip hotel breakfasts for cheaper and more authentic local breakfast spots. I am so glad we got to try the breakfast buffet - so many quality options that I wish I could try them all. They also have a bakery! Lots of shopping and food within walking distance, also easy to call a car/cab. I would come back just for the hotel itself. If you’re on the fence, book it!