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Taj Palace, New Delhi

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Taj Palace, New Delhi

Poolside views, open daily
Garden Luxury Suite King Bed Pool View | Living room
Tata Suite 2 Bed King/ Twin Pool View | Bathroom
Lobby
Presidential Suite Forest & Pool View

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Breakfast available
  • Gym
  • Housekeeping

Explore the area

Map
2 Sardar Patel Marg, New Delhi, Delhi, 110 021
  • Dhaula Kuan
    8 min walk
  • GK Market
    3 min drive
  • Embassy Of United States
    5 min drive
  • Delhi (DEL-Indira Gandhi Intl.)
    25 min drive

Room options

View all photos for Garden Luxury Suite King Bed Pool View

Garden Luxury Suite King Bed Pool View

Garden Luxury Suite King Bed Pool View

  • 120 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Presidential Suite Forest & Pool View

Presidential Suite Forest & Pool View | Bathroom

Presidential Suite Forest & Pool View

  • 249 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room Twin Bed Diplomatic Enclave View

Superior Room Twin Bed Diplomatic Enclave View

Superior Room Twin Bed Diplomatic Enclave View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Taj Club Suite King Bed Diplomatic Enclave View

View from room

Taj Club Suite King Bed Diplomatic Enclave View

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Luxury Suite King Bed Pool View

Garden Luxury Suite King Bed Pool View

Garden Luxury Suite King Bed Pool View

  • 120 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room Queen Bed Diplomatic Enclave View

Superior Room Queen Bed Diplomatic Enclave View

Superior Room Queen Bed Diplomatic Enclave View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Taj Club Room Twin Bed Diplomatic Enclave View

Premium bedding, minibar, in-room safe, individually decorated

Taj Club Room Twin Bed Diplomatic Enclave View

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Taj Club King Bed Junior Suite

Taj Club King Bed Junior Suite

Taj Club King Bed Junior Suite

  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Tata Suite 2 Bed King/ Twin Pool View

Tata Suite 2 Bed King/ Twin Pool View | City view

Tata Suite 2 Bed King/ Twin Pool View

  • 697 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Taj Club Room King Bed Diplomatic Enclave View

Premium bedding, minibar, in-room safe, individually decorated

Taj Club Room King Bed Diplomatic Enclave View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room Twin Bed Diplomatic Enclave View

Premium bedding, minibar, in-room safe, individually decorated

Luxury Room Twin Bed Diplomatic Enclave View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Luxury Room King Bed Diplomatic Enclave View

Premium bedding, minibar, in-room safe, individually decorated

Luxury Room King Bed Diplomatic Enclave View

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room Twin Bed Diplomatic Enclave View

Deluxe Room Twin Bed Diplomatic Enclave View

Deluxe Room Twin Bed Diplomatic Enclave View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room King Bed Forest and Pool View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room King Bed Forest and Pool View

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Taj Club Room King Bed Forest and Pool View

Premium bedding, minibar, in-room safe, individually decorated

Taj Club Room King Bed Forest and Pool View

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Taj Club Suite King Bed Forest and Pool View

View from room

Taj Club Suite King Bed Forest and Pool View

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room King Bed Diplomatic Enclave View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room King Bed Diplomatic Enclave View

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite King Bed Pool View

Luxury Suite King Bed Pool View

Luxury Suite King Bed Pool View

  • 90 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

New Delhi

A stay at Taj Palace, New Delhi places you in the heart of New Delhi, a 4-minute drive from The Chanakya and 7 minutes from Lodhi Garden. .This family-friendly hotel is 3.3 mi (5.3 km) from Rashtrapati Bhavan and 4.4 mi (7.2 km) from Khan Market.

What's nearby

  • Dhaula Kuan - 8 min walk
  • Embassy Of United States - 5 min drive
  • Lodhi Garden - 7 min drive
  • Rashtrapati Bhavan - 7 min drive
  • India Gate - 8 min drive

Getting around

  • New Delhi Chanakyapuri Station - 5 min walk
  • Dhaula Kuan Station - 13 min walk
  • Indira Gandhi International Airport (DEL) - 25 min drive

Restaurants

  • ‪Bukhara - ‬7 min walk
  • ‪Cafeteria and Company - ‬13 min walk
  • ‪The Pavilion - ‬7 min walk
  • ‪Samaya Lounge - ‬7 min walk
  • ‪Dum Pukht - ‬7 min walk

About this property

Taj Palace, New Delhi

Luxury hotel connected to the convention center in Chanakyapuri with 4 restaurants
Taj Palace, New Delhi offers 403 air-conditioned accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This New Delhi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Jiva has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 403 individually decorated guestrooms, featuring minibars and LED televisions. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a health club and an outdoor pool. This Art Deco hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at Orient Express, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in New Delhi? This hotel has 49998 square feet (4645 square meters) of space consisting of a conference center and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A hosted evening meal is available for a surcharge daily (reservations required).
Orient Express - This fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Loya - This restaurant serves lunch and dinner. Open daily.
Spicy Duck - This family restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
The Blue Bar - This poolside bar specializes in local and international cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Capital Kitchen - This poolside family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Taj Palace, New Delhi is listed in the 2021 Travel + Leisure 500.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • Free off-site parking
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: INR 2183 for adults and INR 625 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Hosted evening meal available daily for a fee of INR 3422

Restaurants on site

  • Orient Express
  • Loya
  • Spicy Duck
  • The Blue Bar
  • Capital Kitchen

Things to do

  • 24-hour fitness centre
  • Art gallery
  • Designer shops
  • Evening entertainment
  • Full-service spa
  • Golf course
  • Mini golf
  • Outdoor pool
  • Playground
  • Private picnics
  • Shopping centre
  • Shopping
  • A hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Children's books
  • Children's games
  • Children's dinnerware
  • Children's toys
  • DVD player
  • Free cots/infant beds
  • High chair
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (49998 square feet of space)
  • Coworking spaces
  • Meeting rooms - 5

Outdoors

  • BBQ grill(s)
  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Renovated entire property – September 2019
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LED TV
  • DVD player
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Taj Club Reception for Taj Club Rooms and Suites]
Front desk staff will greet guests on arrival
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; Permanent Account Number (PAN) cards will not be accepted due to national regulations. Travelers who are not citizens of India must present a valid passport and visa. Indian citizens must show a PAN card at check-out for cash transactions exceeding INR 25,000.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 2500.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: INR 5000
  • Christmas Eve (24 December) Gala Dinner per child: INR 2500 (from 4 to 11 years old)
  • Christmas Day (25 December) Gala Dinner per adult: INR 10000
  • Christmas Day (25 December) Gala Dinner per child: INR 5000 (from 5 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: INR 10000
  • New Year's Eve (31 December) Gala Dinner per child: INR 5000 (from 4 to 11 years old)
  • New Year's Day (1 January) Gala Dinner per adult: INR 10000
  • New Year's Day (1 January) Gala Dinner per child: INR 5000 (from 4 to 11 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: INR 5000
  • Valentine's Day (14 February) Gala Dinner per child: INR 2500 (from 4 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately INR 2183 for adults and INR 625 for children
  • Airport shuttle fee: INR 3250 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: INR 3250.00 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2500.0 per night
  • Hosted evening meal: INR 3422

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Tajness - A Commitment Restrengthened (Taj Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food is not permitted on the premises.

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Free in-room WiFi has a 4-device limit; WiFi in public areas is also free and has a 4-device limit
Parking height restrictions apply

Property is also known as

Hotel Taj Palace
Taj Hotel Palace
Taj Diplomatic Enclave New Delhi Hotel
Taj Palace Hotel New Delhi
Taj Palace New Delhi
Taj Palace
Taj Diplomatic Enclave Hotel
Taj Diplomatic Enclave New Delhi
Taj Diplomatic Enclave
Taj Palace New Delhi Hotel
Taj Palace Hotel
Taj Palace New Delhi
Taj Palace, New Delhi Hotel
Taj Palace, New Delhi New Delhi
Taj Palace, New Delhi Hotel New Delhi

Taj Palace, New Delhi Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 725 out of 1009 reviews" "
Rating 8 - Good. 157 out of 1009 reviews" "
Rating 6 - Okay. 50 out of 1009 reviews" "
Rating 4 - Poor. 42 out of 1009 reviews" "
Rating 2 - Terrible. 35 out of 1009 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Sonu

Stayed 1 night in May 2024

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Selvaratnam

Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Abhishek

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have been staying at the Taj for the last 10 years but my experience this time was not that great Check-in: There was a huge Que at the time of Check-in and nobody managed the Queue. People would just cut the line and get into check-in and the staff never bothered to sign in the guests who were waiting in the Queue Room - The room was very clean and spacious Room Service - This was disappointing, be it in-room dining, Laundry, or house-keeping anything that you requested had to be followed up with 2-3 reminders Check Out - This was smooth and fast Unfortunately, one of my favorite properties in Delhi is losing out on its charm because of its service.
Stayed 4 nights in Aug 2024

2/10 Terrible

Zaffori ventures llc

Business traveller
Disliked: Cleanliness, staff & service, room comfort
It’s a fraud
Stayed 1 night in Aug 2024

10/10 Excellent

Harjeev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Mignar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I realy enjoyed staying with my family but most of all I enjoyed the spa. It very relaxing both the facial with Savita and the foot massage.
Stayed 1 night in Sep 2024

10/10 Excellent

Zehra

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and the food was phenomenal!
Stayed 5 nights in Aug 2024

10/10 Excellent

Arun

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Siddhika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality, friendly staff and accessible location.
Stayed 1 night in Aug 2024

10/10 Excellent

Kailash

Travelled with family
Stayed 3 nights in Aug 2024

10/10 Excellent

Mukesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was Excellent. Location, property condition and to top it all warm and friendly staff. Definitely would like to mention the out of this world Breakfast buffet ( number of items, high quality ingredients and the service)
Stayed 2 nights in Aug 2024

8/10 Good

Deepak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 1 night in Aug 2024

10/10 Excellent

Sathish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service when we were there. Close to the airport. We made good use of the pool and the gym.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 25 nights in Jul 2024

10/10 Excellent

Hemangi

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality and yummy breakfast!
Stayed 1 night in Aug 2024

10/10 Excellent

Sathish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Really enjoyed our short stay here.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, very clean and opulent.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with group
My stay was extremely disappointed for the first time at taj. The food at capital kitchen was extremely bad it was my birthday I was there with my friend extremely disheartened with the customer service. It was more like a three star property. Nobody was empathetic. Attached are the pictures of the washroom such dirty water in bath tub cominv couldn’t even take a shower properly
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service
Every time we had a question we received answers. Your service was friendly and professional
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Jul 2024

10/10 Excellent

Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well and good
Stayed 9 nights in Aug 2024

10/10 Excellent

Avinash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really comfortable stay in the midst of buzzing capital
Stayed 2 nights in Aug 2024

4/10 Poor

Jas

Travelled with family
We had very high expectations about ending our trip to India by staying at the Taj Palace. The YouTubers were very complementary. To put things into context… we had stayed at the Leela Palace as well as the Oberoi prior to checking into the Taj Palace. Our family had reserved two suites. Upon entering into the hotel.. you are hit by a very strong infuser fragrance. Check in required a long wait with little to no accommodations. Unlike the other hotels we checked into in India, no one greeted you in reception, you were left to hang about for a free agent. After over thirty minutes we finally made it to the check in point. As we got off the elevator’s to our rooms, we were literally over taken with a heavy caustic chemical smell that permeated the halls and entered into the rooms. The smell was so overpowering… that some of us developed headaches. The staff at their main restaurant was understaffed and clueless as to basic service 101…. We had to repeatedly ask for flatware and napkins, water and plates., one could literally get better service at a Sizzler or Dennys restaurant. For a hotel that claims to be in the same tier as an Oberoi or a Leela palace, they fell very short of a five star hotel. Closer to a 2.5-3 star facility. Our family will never stay at this hotel again. Save your time and book a stay at the Oberoi or Leela Palace.
Stayed 2 nights in Aug 2024