Napo Hotels with Parking

Nice

Excellent staff

This hotel is beautiful, traditional Spanish style. There is a feeling of stepping back in time with its traditional and quaint decor. Some of the staff is bilingual Spanish English. I speak English, so it made things easier.

The staff are incredibly rude here. We arrived and they said that we have booked a room with a shared bathroom (my booking made no mention of this) but she said they didn’t have any shared bathrooms left so she would put us in a private for one night and the next night we would need to swap. I made the booking months ago so it isn’t my fault they didn’t reserve the correct room for me so I refused to move for the inconvenience. Our Spanish limited and we were trying our best to communicate, also using Google translate where needed and the receptionist was smirking and laughing at us and very dismissive, asking another guest to translate instead. Overall, very rude! They charged an extra $5 per person for their tour to be in English. Breakfast is very basic and the terrace is run down and looks nothing like the photos. It’s far out of the centre (30 minute walk) and not safe to do without taxi. The WiFi is terrible. Take your money somewhere else.

Close to the airport. Easy option for a quick overnight layover.

From the moment we checked in to the moment we checked out it was five star. The service was great and the accommodations were wonderful. I highly recommend checking this place out. Also if you get a chance to do one of their massages it is well worth it so relaxing