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We used the buffet a lot. The food options were diverse and changed every time. The food was very savorous. There were plenty of drinking options included with the all-inclusive. The staff was very kind. The room was cleant every morning. The hotel is two minutes away from the beach. We definitely advise this hotel. That’d be great that Expedia proposes a package including the transfer from the airport to the hotel (taxi to Chiquilá, ferry from Chiquilá to Holbox, and taxi from Chiquilá’s port to the hotel) to make travellers’ life even easier.

We loved the staff. Javy, Berto, Seba, Rosanna and Leolel and everyone else. The food at the beach club is great. Excellent place to stay close to everything

Amazing Hotel

Muy buen servicio, buena comida y las habitaciones con la piscina privada del primer piso excelente

Was a great time at this location super clean and staff very friendly

The room we got at El Encanto was really nice, especially for the price. This is not a luxury room, but it was clean and comfortable and cute. We got what I think is called the Deluxe room--it's two stories (second story is kind of a loft). There were two double beds and two twin beds in our room, with varying degrees of firmness. The AC worked really well and there was a balcony with a somewhat bigger than a sliver view of the ocean. The building we stayed in is not the main one pictured in this ad. I believe those rooms probably have a better ocean view. It rained twice and after the heavier rain (honestly more rain than I've ever seen in my life, in any country!), you had to wade through some huge puddles/shallow ponds to get to the rooms in the picture. We didn't have to wade through anything for our room. We did have some water coming in through the roof during the rain, but it was only in the front hallway and we put some towels down and it was fine. They offered to switch our rooms, but we were too lazy to do that. Water pressure was totally fine. We didn't have hot water for 2 days and told staff and they fixed it immediately. Def download WhatsApp before going, as that is a great way to get in touch with the front desk. Beachfront is not as luxurious as some other places, but still beautiful and goes with the lower price. Location to town is really good--5-10 minute walk. This hotel is not ON the beach, but is like a one minute walk there. Would stay again!