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We had an amazing experience during our stay at Moon palace. This resort has a lot to offer for adults and children of all ages. Big pools, pool side bars, food, kids pool, play room, full spa … list goes on and on. Staff was super friendly, welcoming and really taking care of all the guests. great food options - more than what you can eat buffet and bunch of fine cuisines. Can’t wait to go to one of palace group resorts around the would again!

Friendly staff. Great food. Beautiful pool and ocean.

Great

Traveled as a couple celebrating 25th anniversary. Our first time out of the US, so both nervous we had chosen the right resort and of course nervous traveling to Mexico at all. Everything could not have been more perfect so this is also a reflection on Cancun as a whole. Tons and tons of research on AI resorts here before we chose Haven. This place is heaven on earth. Hospitality is over the top. We were serenity ocean front swim out, and the views were spectacular! Breakfast on the patio with the sunrise is priceless! Resort is off by itself a bit so almost no one on the beaches even during the day so it's quiet and private. Great restaurants but overall average to above average food. Tahani dinner experience is definitely at the top, if you know you know. Liquor is weak as with most AI's. If your serenity you do get a bottle of liquor at check in so it's great to spike your drinks with. Our butler Paco was a shining star and went out of his way to make our stay perfect. Everyone, right down to the pool cleaners were overly nice and helpful and made it feel like one giant family. Nightlife is a bit on the boring side, but you can make your own party as pools are open 24hrs and we met some nice couples there to visit with later in the evenings over drinks. They have activities all day everyday so there really isn't a need for you to leave however they have an excursion desk right in the lobby to sign up for off resort activities. We went to Xcaret for a day which w

Staff were helpful. The hotel was well kept and clean. The food at the Restaurants was really good with lots of options! Waiters on the beach serving drinks.

Food was really good, especially at Sideline Sports bar. Service was great. Resort staff was friendly greeting always with a smile. We also enjoyed the credits the resort gave us, buying souvenirs and sponsoring the Chichen Itza excursion. We really appreciate it, thank you Dylan. The only downside, at the excursion to Chichen Itza, if you go there as a first time, the store will sell you stuff at a very exaggerated price, helped by the guide of the tour who will make you believe you are buying original anf unique products, when in fact there were dozens of street vendors around the archeological site selling the same souvenirs at a far more convenient price. Overall it was a great experience!