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Occidental at Xcaret Destination - All Inclusive

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Exterior
Exterior
Poolside bar
Interior entrance

Reviews

8.2 out of 10

Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xenses Park
    15 min walk
  • Cenote Santa Cruz
    16 min walk
  • Xcaret Eco Theme Park
    16 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    10 min drive

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 90 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

  • 90 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. .This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 9 min drive
  • Playa del Carmen Maritime Terminal - 12 min drive
  • Playacar Golf Club - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 11 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 11 restaurants and 1 coffee shop/cafe
  • 11 bars/lounges
  • 24-hour room service

Restaurants on site

  • El Pescador
  • Steak House
  • Los Olivos
  • La Hacienda
  • D Oriental

Things to do

  • 7 outdoor pools
  • 2 outdoor tennis courts
  • Air hockey
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness centre
  • Lifeguards on-site
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Shopping
  • Snorkelling
  • Spa services
  • Tennis
  • Volleyball

Family friendly

  • 7 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Beach towels
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 37-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free minibar

More

  • Access via exterior corridors
  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.60 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1913 out of 3876 reviews" "
Rating 8 - Good. 911 out of 3876 reviews" "
Rating 6 - Okay. 529 out of 3876 reviews" "
Rating 4 - Poor. 284 out of 3876 reviews" "
Rating 2 - Terrible. 239 out of 3876 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marielle

Travelled with family
Liked: Cleanliness, staff & service, amenities
How the property incorporated the buildings with the environment with the trees, animals, natural treasure and beach.
Stayed 5 nights in Sep 2024

8/10 Good

Yuliana

Travelled with group
Stayed 1 night in Sep 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok, but I think they can do better on the buffet, years ago they had mor selections on the buffet !
Stayed 6 nights in Sep 2024

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent Back ground music needs to be more variable More mexicana but not so much of the same singer
Stayed 9 nights in Sep 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort with beautiful nature.
Stayed 7 nights in Sep 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very pretty. I very much enjoyed listening to Marlon- lobby piano artist, He was Fantastic and made all efforts to please guest song requests. I would like to name a few hotel workers who provided excellent customer service; Camila, Oriana- guest services, Miguel- Buffett, Moses- Transportation around property, and Patricia- Spa. Overall I had a nice experience!
Stayed 4 nights in Sep 2024

10/10 Excellent

Sol, Highlands Village

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Jonnatan

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the resort, the views and the beach were awesome. Entire staff was excellent. The animals in the resort make the experience way better.
Stayed 7 nights in Sep 2024

6/10 Okay

Gabriela

Travelled with family
Disliked: Staff & service, property conditions & facilities
The rooms needs maintenance. Also, staff was not welcoming specifically the waiters were terrible. Seems to me they dont get paid good or they are over worked, is obvious they are not happy working there.
Stayed 7 nights in Sep 2024

4/10 Poor

Esther

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made reservation for deluxe room king size on Expedia. After Expedia ran card, confirmation stated room was a double bed/king. Called property and mentioned making reservation for king size bed and that I needed to ensure we would have a king bed. They assured me a note was being made on file for my request for a king. At a later date, I called for info about transportation from/to airport, and they confirmed once again that they showed room reserved was a deluxe plus xcaret unlimited with king bed. At arrival, I was given a double bed room and told that they did not have king. If they did the next day, they could move us. Still did not happen. For a couple traveling for celebration, I would have selected a different hotel had I known that they would not provide the room reserved and paid for on Expedia. We spent a very uncomfortable night trying to fit in the bed. Finally were moved the next night, but the included bottle of wine and a basket in the 'deluxe' package was never delivered to the room. Food: For an all inclusive hotel food was not good at all; I eat better at home. Only restaurants with a better quality and choice were specialty ones requiring advance reservations. Also, for a 7day stay, one is allotted 4 reservations per person, so the other 3 days we ate very poorly and to make it worse got sick to our stomach.
Stayed 7 nights in Sep 2024

8/10 Good

victor

Travelled with group
Liked: Amenities, property conditions & facilities
I don’t recommend it
Stayed 3 nights in Sep 2024

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was hard
Stayed 4 nights in Sep 2024

10/10 Excellent

Susan Del Rosario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we came in a group of 19pax, we specifically requested to stay in the same building/hotel room but we end up in 3 different building. However, at the end we were transferred since p our A/C is not working but we need to come back and forth to the lobby hotel.Also when we were transferred, we got a de luxe room instead of the suite. Overall , were happy thou
Stayed 6 nights in Sep 2024

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall 8/10 Resort was beautiful, but food/ buffet was very plain and everyday pretty much was the same thing…
Stayed 7 nights in Sep 2024

4/10 Poor

Ritchie

Liked: Property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Ruben Galicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to relax and enjoy vacation time!! Great for grow up!! Not much for children! Thx
Stayed 4 nights in Aug 2024

10/10 Excellent

Oleg

Stayed 6 nights in Aug 2024

10/10 Excellent

Gloria Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got assign a concierge (Valeria) she took care of us. Every detail. We were able to make reservations for us and find out a solution for every request.
Stayed 14 nights in Sep 2024

10/10 Excellent

Jhersson Antonio, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

6/10 Okay

DORALINDA

Travelled with partner
Food options limited
Stayed 2 nights in Sep 2024

8/10 Good

Roberto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the dinner options except that is way too hot to wear anything but shorts and most bars closed too early specially were we spend more time
Stayed 8 nights in Sep 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

6/10 Okay

Gloria Veronica Jimenez

Stayed 4 nights in Jul 2024

6/10 Okay

Leslie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is Amazing , however the staff in the building is too annoying trying to sell a membership that we said no a multiples times . Also they need to improve the food options .
Stayed 6 nights in Sep 2024

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed last year, service has deteriorated a bit this year, still a great place though. Great location if you love spider monkeys.
Stayed 3 nights in Sep 2024