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Haven Riviera Cancun - All Inclusive - Adults Only

4.5 star property

Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

Front of property
4 outdoor pools, free pool cabanas, pool umbrellas
View from room
4 outdoor pools, free pool cabanas, pool umbrellas
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Xoximilco
    ‪10 min drive‬
  • El Tinto Golf Course
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Ocean View 2 Queen Beds Junior Suite

Serenity Club Ocean View 2 Queen Beds Junior Suite

Serenity Club Ocean View 2 Queen Beds Junior Suite

  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

  • 68 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, One Bedroom, Master Suite, Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club, One Bedroom, Master Suite, Ocean Front

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Serenity Club Ocean Front)

Presidential Suite (Serenity Club Ocean Front)

Presidential Suite (Serenity Club Ocean Front)

  • 228 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, Two Bedroom, Master Suite, Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club, Two Bedroom, Master Suite, Ocean Front

  • 168 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Pure Wellness Junior Suite Partial Ocean View

Pure Wellness Junior Suite Partial Ocean View

Pure Wellness Junior Suite Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Garden View

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Romance Junior Suite Swim-Out Partial Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Romance Junior Suite Swim-Out Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Partial Ocean View King Bed Junior Suite

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Partial Ocean View King Bed Junior Suite

  • 69 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View (Swim out)

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Garden View (Swim out)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Romance Junior Suite Partial Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Romance Junior Suite Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Junior Suite Ocean Front

Serenity Club Junior Suite Ocean Front

Serenity Club Junior Suite Ocean Front

  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim-Out Partial Ocean View

Junior Suite Swim-Out Partial Ocean View

Junior Suite Swim-Out Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Romance Jr Suite Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Romance Jr Suite Ocean Front

  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Serentiy Club Junior Suite Swim Out Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Serentiy Club Junior Suite Swim Out Ocean Front

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Ocean View King Bed Junior Suite

Premium bedding, pillow-top beds, free minibar, in-room safe

Serenity Club Ocean View King Bed Junior Suite

  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

With a stay at Haven Riviera Cancun - All Inclusive - Adults Only in Cancun, you'll be 4.1 mi (6.6 km) from Xoximilco and 8.6 mi (13.8 km) from Ventura Park Cancun. .This all-inclusive property is 12.9 mi (20.8 km) from Delfines Beach and 13 mi (20.9 km) from Puerto Morelos Beach.

What's nearby

  • Xoximilco - 10 min drive
  • Moon Palace Golf Club - 12 min drive
  • Ventura Park Cancun - 16 min drive
  • Riviera Cancun Golf Resort - 22 min drive
  • Delfines Beach - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Lobby Bar - ‬14 min drive
  • ‪Grand Lobby Bar - ‬13 min drive
  • ‪Grand Central Buffet - ‬14 min drive
  • ‪Momo teppanyaki Resturant - ‬15 min drive
  • ‪The Grill - ‬15 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

Adults-only beachfront property with 4 outdoor pools
Haven Riviera Cancun - All Inclusive - Adults Only offers 435 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 435 guestrooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and an outdoor tennis court. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy local and international cuisine at Tahani, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 20000 square feet (1858 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Tahani - Overlooking the pool and garden, this theme restaurant specializes in local and international cuisine and serves breakfast only.
Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Olios - Overlooking the ocean and pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Vora Mar - Overlooking the ocean, this theme restaurant specializes in seafood and serves lunch and dinner. Open daily.
Satsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • On-site parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 3 poolside bars, 8 bars/lounges and 1 beach bar
  • 24-hour room service

Restaurants on site

  • Tahani
  • Agua Bendita
  • Olios
  • Vora Mar
  • Satsu

Things to do

  • 24-hour fitness centre
  • 24-hour pool access
  • 4 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Beach yoga
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • A hot tub
  • Table tennis
  • Tennis
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in reception
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (20000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Romance packages available
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • TV channels
  • iPod dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

24-hour pool access
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
Haven Riviera Cancun All Inclusive Adults Only
Haven Riviera Cancun - All Inclusive - Adults Only Cancun
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2948 out of 4071 reviews
Rating 8 - Good. 716 out of 4071 reviews
Rating 6 - Okay. 233 out of 4071 reviews
Rating 4 - Poor. 92 out of 4071 reviews
Rating 2 - Terrible. 82 out of 4071 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Travelled with group
Disliked: Staff & service
Compared to other properties at this price point, Haven was inferior to multiple places we’ve stayed in the Cancun area. The property is not well maintained, food is very average, service is average, and beach is below average. All relative to the price paid.
Stayed 4 nights in Nov 2024

8/10 Good

Melissa

Stayed 4 nights in Oct 2024

10/10 Excellent

Jaica Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ust got back from Haven Riviera Cancun and had the best time! The service was top-notch—every single staff member was super friendly and went out of their way to make sure we had a great experience. The resort has so many great options for dining. Ate steak for lunch every single day! Can't complain. Honestly, it felt like we were treated like VIPs the whole time. Definitely worth every penny. Can’t wait to go back!
Stayed 6 nights in Nov 2024

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Hidayat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience will recommend to friends for sure.
Stayed 6 nights in Nov 2024

10/10 Excellent

Anna, Acworth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven Riviera Cancun was a great experience. The Resort, hospitality, food and amenities were all enjoyable and exceptional standard. I wasn't pleased with lack of being able to enjoy the beach. The description and pictures online, gives the empression of clear water and the abilitly to enjoy a beach day. That was not the case during my stay. However, I fully enjoyed the pool daily and the entertainment provided at the pool. The 24hr pool access was a bonus as well.

4/10 Poor

Peter

Disliked: Cleanliness
Stayed 5 nights in Nov 2024

8/10 Good

Anne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was beautiful and well appointed we had the Serenity Club Oceanfront Swimout bldg 5 and these beds face the ocean. Great bar service to our room from Levi. All pools clean and good bar service. Vistas and buffet excellent for lunch. Tahini and buffet good for breakfast but coffee service lacking at Tahini every day. Dinners hit or miss. Long waits for food and tables even though we had reservations and Olios all 6 dinners came out stone cold yes stone cold couldn’t eat the food and were served almost 2 hours after arrival and got drinks after food arrived and no follow up by wait staff Butler was ok promises things but never happened rooms given away to other people bands didn’t work etc barely saw our butler only use was booking dinners Not a lot of variety of food on dinner menus as at other resorts we have been to Would we rush back no Many other options in Mexico Poor set up for night entertainment A lot of bugs bring bug spray Theatre extremely small disappointing if you want to see the entertainment Day activities lack
Stayed 7 nights in Nov 2024

10/10 Excellent

Jayla Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Samantha Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing! The food was wonderful and the staff was incredible! Can’t wait to go back!
Stayed 5 nights in Nov 2024

10/10 Excellent

Christine Marie, Concord Township

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was our favorite one in Mexico. Rooms were amazing. Customer service was wonderful. Would stay here again ONLY dislike was Vista swim up bar staff was not very attentive and their signature drinks were all inconsistent
Stayed 7 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and relaxing vacation
We had an amazing and relaxing stay at Haven. The food was delicious and service was excellent. We felt well attended. The resort is absolutely beautiful and we would love to stay here again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Si

Travelled with family
Liked: Cleanliness, staff & service, amenities
it's decent for the price. bedroom has tattered curtains but I didn't stay in my room long enough to care too much. had to have someone clean shower doors. certain bartenders were dude, but don't let it ruin your mood! I like that giant pools, the beach is right there though full of seaweed. never crowded anywhere which is nice. seems to have construction going on for awhile now.
Stayed 4 nights in Nov 2024

8/10 Good

Sheri Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Music at the round pool was repetitive . Song said same Word over and over.
Stayed 7 nights in Nov 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Nov 2024

6/10 Okay

Elsa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lovely rooms but food was definitely just average.
Stayed 3 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort! Highly recommend
Stayed 7 nights in Nov 2024

10/10 Excellent

Terrence Lawrence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were excellent and went above our expectations
Stayed 7 nights in Nov 2024

10/10 Excellent

Jamie

Stayed 3 nights in Oct 2024

10/10 Excellent

Amy

Stayed 5 nights in Oct 2024

2/10 Terrible

Kayla, Victoria

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms and property were very visibly unclean (including blood stains on hammocks, blood on the hallway floor in building 4, dirt all over pool loungers, almost every cup and glass at the bars and restaurants were dirty, heavily stained towels at the pool, garbage on beach, constant crumbs and hair on tables and chairs in restaurants, etc). The service from staff was extremely hit and miss. Fernando at the pool, Maria/Nicole/Luiz at the bars, Jonathan/Dafne/bartender at Satsu, Kevin at Agua Bendita, and Christian at Olios were amazing!!! The food/service at Vora Mar was awful and food around the resort overall was mediocre, with the exception of Olios and Satsu, which were both great. Make sure to bring pants and a collared shirt if you’re dining at Olios or you will be provided with communal clothes. The pools were constantly running out of towels and the pool bars out of cups so people were bringing their own water bottles for drinks. Indoor and outdoor drains were clogged our entire stay, hot water in room shower and balcony jacuzzi did not work and required maintenance during our stay, after which we could get hot water in the mornings but only cold water in the evenings. Overall Haven was really disappointing and you’re better off spending the same amount of money for a much better experience at a Barcelo or Secrets resort.
Stayed 7 nights in Nov 2024

10/10 Excellent

Iyonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024