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Crystalbrook Bailey

5.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crystalbrook Bailey

Front of property - evening/night
Urban Master | View from room
In-room safe, desk, blackout curtains, soundproofing
Lobby sitting area
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

Map
163 Abbott Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪2 min walk‬
  • Cairns Night Markets
    ‪2 min walk‬
  • Cairns Aquarium
    ‪3 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for Urban King

View from room

Urban King

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Two Bedroom Residence

  • 70 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Urban Twin

In-room safe, desk, blackout curtains, soundproofing

Urban Twin

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Queen

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Urban

In-room safe, desk, blackout curtains, soundproofing

Family Urban

  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Master

Urban Master

Urban Master

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

One Bedroom Residence

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Three Bedroom Residence

  • 95 sq m
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

About the area

Cairns

With a stay at Crystalbrook Bailey in Cairns (Cairns Central Business District), you'll be steps from Cairns Esplanade and Cairns Night Markets. .This luxury hotel is 0.2 mi (0.3 km) from Cairns Regional Gallery and 0.2 mi (0.4 km) from The Cultural Place.

What's nearby

  • Cairns Esplanade - 2 min walk
  • Cairns Central Shopping Centre - 7 min walk
  • Esplanade Lagoon - 7 min walk
  • Cairns Marlin Marina - 10 min walk
  • Reef Fleet Terminal - 10 min walk

Getting around

  • Cairns Station - 12 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪Flynn's Italian by Crystalbrook - ‬3 min walk
  • ‪Crepe - ‬2 min walk
  • ‪La Pizza Trattoria - ‬2 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬3 min walk
  • ‪Imm Thai Cafe - ‬2 min walk

About this property

Crystalbrook Bailey

Luxury Cairns hotel in Cairns Central Business District with 3 restaurants
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and safes. Flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 217 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at CC's Bar & Grill, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
CC's Bar & Grill - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte - This wine bar serves dinner only. Open select days.
Pachamama - This poolside cocktail bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 12 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • 3 restaurants
  • 3 bars/lounges
  • Room service available

Restaurants on site

  • CC's Bar & Grill
  • Arte
  • Pachamama

Things to do

  • 24-hour fitness centre
  • Bike parking
  • Free bike hire
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • First-run films
  • Flat-screen TV
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free tea bags/instant coffee

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 75 per day

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products

We should mention

Pool access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 455 out of 659 reviews" "
Rating 8 - Good. 142 out of 659 reviews" "
Rating 6 - Okay. 36 out of 659 reviews" "
Rating 4 - Poor. 20 out of 659 reviews" "
Rating 2 - Terrible. 6 out of 659 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to everything.. Great pool side cocktails and Happy hour. Would stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
A lovely modern hotel in a good location with great room facilities. Friendly and efficient staff. Highly recommended
Stayed 2 nights in Oct 2024

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, amenities
Very clean well presented great view. The room had great amenities
Stayed 1 night in Oct 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Excellent location. Would stay again.
Stayed 1 night in Oct 2024

8/10 Good

Nicole

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water temperature was luke warm for the first 2 nights we stayed. I had surgery and was unwell so did not want anyone in my room. I did mention this on check out. I wasnt very happy having cold showers, especially after surgery
Stayed 3 nights in Oct 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient.
Stayed 3 nights in Oct 2024

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Uncomfortably small
Positively it is new, modern and clean. However the room was uncomfortably small - if it was the 25sqm advertised I am the queen of England! As per pictures you could not walk around the bed and if you had any luggage larger than a carry on it would not have had a place to be opened except the bed. I was a solo traveller and was uncomfortably small for one - would have been horrible for 2. As such i will not stay there again. Disappointing as Crystalbrooks generally pretty good
Stayed 2 nights in Oct 2024

8/10 Good

Wade

Liked: Cleanliness
Room had a musty smell .
Stayed 1 night in Jul 2024

10/10 Excellent

ALAN JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Edward Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this property is modern, comfortable and central to most amenities. My negative comments are: 1. I think the shower not well designed, the glass panel is too short and the soap holder recess in on the wrong end of the shower recess. 2. The chairs are very uncomfortable to sit on.
Stayed 4 nights in Sep 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Inclusive bicycles nice addition to use. Would recommend and stay again
Stayed 3 nights in Sep 2024

10/10 Excellent

Marcie

Stayed 1 night in Sep 2024

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property close to everything, super clean with the nicest staff! Highly recommend it!
Stayed 1 night in Sep 2024

10/10 Excellent

Lyn

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024

10/10 Excellent

Jacqui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clever design, thoughtful amenities and good food options within the hotel. My go to chain in Cairns.
Stayed 1 night in Sep 2024

8/10 Good

Justine

Stayed 4 nights in Jun 2024

10/10 Excellent

Lisa Clayton, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Sep 2024

8/10 Good

Ben

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay here. However there were some disappointing things which affected our stay: - poor attention to detail in the room cleaning with dust and dirty marks on many surfaces. - the shower design is poor sending water across the bathroom each time you shower. - no power points next to the bed and only USB A charging points, meaning if you need the more modern USB C to charge your phone overnight, you can’t plug it in next to you, even using your own charger. - the cafe next to the pool only operating from mid afternoon, when the pool area is in shade. All the action around the pool was before 3pm when the pool had sun on it. Also had a bad experience with the ground floor restaurant. After being in need of a morning coffee and seeing that it was going to close at 10.30am, rushed downstairs to be there at 10.25am to grab a coffee, only to find the staff had decided to close up the coffee windows early and we’re in the process of cleaning the coffee machine.
Stayed 2 nights in Sep 2024

10/10 Excellent

Liriola

Stayed 3 nights in Sep 2024

6/10 Okay

Natasha

Stayed 1 night in Sep 2024

10/10 Excellent

Joemol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay and our demands for an early check-in and luggage storage until our flight time after check out was accommodated gracefully. Lively staff at the front as well as the cleaning staff who always greeted with a warm smile.
Stayed 3 nights in Sep 2024

10/10 Excellent

Summer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024