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Crystal Garden Resort & Restaurant

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crystal Garden Resort & Restaurant

Outdoor pool
Basic Apartment, 1 Bedroom | Private kitchenette
Porch
Triple Room with Multiple Beds
Basic Apartment, 1 Bedroom | Living area

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Parking included
  • Laundry
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
18-24 James Street, Cairns North, QLD, 4870
  • Cairns Esplanade
    12 min walk
  • Cairns Esplanade Charles Street Parkland
    16 min walk
  • Cairns Base Hospital
    19 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    5 min drive

Room options

View all photos for Family Room

Family Room

Family Room

  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Ramada By Wyndham Cairns City Centre

Parking included
Free WiFi
Restaurant
Air conditioning
3.7 out of 5, Good, (1003)
The price is AU$175
for 1 room
includes taxes & fees
4 Jan - 5 Jan
Ramada By Wyndham Cairns City Centre

About the area

Cairns

With a stay at Crystal Garden Resort & Restaurant in Cairns (Cairns North), you'll be a 2-minute drive from Cairns Esplanade and 5 minutes from Cairns Marlin Marina. .This hotel is 0.9 mi (1.4 km) from Cairns Esplanade Charles Street Parkland and 1.2 mi (1.9 km) from Cairns Base Hospital.

What's nearby

  • Cairns Esplanade - 12 min walk
  • Cairns Base Hospital - 19 min walk
  • Cairns Central Shopping Centre - 3 min drive
  • Esplanade Lagoon - 5 min drive
  • Cairns Marlin Marina - 5 min drive

Getting around

  • Cairns Station - 3 min drive
  • Cairns Intl. Airport (CNS) - 5 min drive

Restaurants

  • ‪Sushi Train North Cairns - ‬12 min walk
  • ‪Guyala Cafe - ‬10 min walk
  • ‪Odett's Cafe - ‬13 min walk
  • ‪Cock & Bull - ‬14 min walk
  • ‪Serpent Bar - ‬11 min walk

About this property

Crystal Garden Resort & Restaurant

Hotel connected to a shopping center in Cairns North with free parking
Crystal Garden Resort & Restaurant offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Accommodations offer separate sitting areas and include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 20 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, and housekeeping is provided on request.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access and concierge services. Guests can catch a ride on the shuttle (surcharge), which operates within 5 kilometers.
At Crystal Garden Resort & Restaurant, enjoy a satisfying meal at the restaurant.
Featured amenities include express check-in, express check-out, and luggage storage. Free self parking is available onsite.
Crystal Garden Resort & Restaurant has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Local area shuttle (surcharge) up to 5 kilometres
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • 1 restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Soundproofed rooms

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Separate sitting area
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open Monday - Friday (10:00 AM - 4:00 PM) and Saturday - Sunday (10:00 AM - 2:00 PM)
Guests will receive lockbox information

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
A car is not required for transportation to and from this property

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crystal Garden Resort Cairns North
Crystal Garden Resort
Crystal Garden Cairns North
Crystal & Restaurant Cairns
Crystal Garden Resort & Restaurant Hotel
Crystal Garden Resort & Restaurant Cairns North
Crystal Garden Resort & Restaurant Hotel Cairns North

Crystal Garden Resort & Restaurant Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 230 reviews" "
Rating 8 - Good. 92 out of 230 reviews" "
Rating 6 - Okay. 50 out of 230 reviews" "
Rating 4 - Poor. 30 out of 230 reviews" "
Rating 2 - Terrible. 21 out of 230 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Estlle

Some lights did not work and there was no fresh water bottles in room
Stayed 1 night in Apr 2024

2/10 Terrible

Charlla

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was a very small room,old, unsafe, dark, gekkos crawling In the room. Dirty. No facecloths. Do not stay here ever. I warn you don’t RISK this property.

8/10 Good

onella, Cairns

Liked: Cleanliness, staff & service
Close walk to Esplanade and other convenient shops , bus stop also
Stayed 1 night in Feb 2024

8/10 Good

angelo

Liked: Staff & service, amenities, property conditions & facilities
Nice clean place with an awesome pool. Locked car park at night felt nice and safe
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waist your time or money.
Do not waist your time with this place. We got there and there was no one at reception. We tried to call and call and waited and waited. In the end we just left Then when we tried to get a refund they denied us a refund and told us they had camera footage of staff at the reception. The lie and lie. Worst costumes service ever.
Stayed 1 night in Dec 2023

6/10 Okay

Peter

Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Travelled with partner
Decent cheap accommodation- about a 15min walk to the Tanks at the botanical gardens in cairns
Stayed 1 night in Oct 2023

6/10 Okay

martin

Business traveller
Disliked: Cleanliness
Central enough and quiet Not very clean. Pretty old and a bit run down
Stayed 3 nights in Aug 2023

6/10 Okay

Jackson

Business traveller
Disliked: Cleanliness, property conditions & facilities
Easy late check in. Cold shower in the morning was a bit sad.
Stayed 1 night in Oct 2023

6/10 Okay

John

Liked: Staff & service
Yes the hotel has been around for a while needs a good repaint to bring it up to scratch, floor tiles need to be looked at, time has taken its toll on white tiles. it doesn't need to be done straight away you can do a room at a time.
Stayed 2 nights in Sep 2023

6/10 Okay

Gillian

Liked: Cleanliness, staff & service
Convenience at a reasonable price.
It was only one night, and it was perfectly adequate. Beds on Castors on a tiled floor are very dangerous. They need rubber grips underneath. Somebody could have a nasty fall, very basic, but very comfortable. They reasonably priced.
Stayed 1 night in Sep 2023

4/10 Poor

Ross

Travelled with partner
Disliked: Amenities
Room was very ordinary, checked in, took a look around and left. Old and shabby, nothing like the advertised photos. Very, very disappointed.
Stayed 1 night in Sep 2023

8/10 Good

Alan William

Travelled with partner
Liked: Amenities
Room was neat and clean, for an aged property. Was value for money. Not a lot of food outlets available in close proximity. Beds felt clean and comfortable, which is the main reason for stay.
Stayed 1 night in Aug 2023

2/10 Terrible

Russell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
How wotif could allow families to rent this place is beyond the pale. This place was essentially a halfway house for meth heads. We witnesses drug dealing and usage in the car park. The place continually smelt of burning drugs. Allowing this place to be called a resort is a disgrace. The photos on the website did not represent the actual place.
Stayed 3 nights in Jul 2023

2/10 Terrible

Linda

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Mouldy bathroom, shower head leaked, dead bugs on the floor,
Stayed 6 nights in Jul 2023

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service
Very convenient for one night before flight out of Cairns. Noisy (train at the back) and dirty (used soap and shampoo tube left in shower). The place is very dated but as I said, cheap and nasty for quick stay before a flight out.
Stayed 1 night in Jul 2023

2/10 Terrible

Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst accommodation we have ever stayed in. The photos do not represent what the actual hotel is like. Very run down and dirty. I actually cleaned the floors with baby wipes on arrival as they were filthy. Squashed lollies all under one of the beds, dirty coffee cups, toliet was leaking, room smelt of cigarettes, walls dirty, double bed mattress on a queen size bed, ceiling fan covered in dust, spa didnt work, pool and garden surroundings dirty, advertised as laundry facility but no dryer and one rusted dirty washing machine sitting in the middle of the floor which was covered in water. My daughter was sick in our bed so asked for a change of bed linen but was only given 2 sheets and no mattress protector due to not having anymore available, staff didn't acknowledge us at all during our stay.....couldn't wait to get out of there, what an absolute waste of money

6/10 Okay

scott

Travelled with partner
Liked: Staff & service
Could of been a lot better
Stayed 1 night in Jun 2023

2/10 Terrible

ROBYN

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Took sheet off to a filthy mattress, not even a mattress cover! Its run down, dirty, dont stay here!!!
Stayed 1 night in Jun 2023

4/10 Poor

Pauline

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Crystal Garden is advertised as a resort, with a pool. gym and restaurant. Didn’t look for the gym, but there was a nice pool and a restaurant that wasn’t open and I would not classify it as a resort. No-one at reception and no-where to eat, leaving only one of the food delivery options. Our room had a double mattress on a Queen base, which was odd. Towel rail in bathroom fell off the wall when leaned on and ceiling fan was covered in grime and dust.
Stayed 1 night in Jun 2023

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't feel safe in the area nor the hotel property. The room was unclean & check in instructions were confusing (only one door to the room worked with the key & I wasted 10 minutes trying to open the wrong one. Would definitely not stay again
Stayed 1 night in Jun 2023

4/10 Poor

Heather

Stayed 1 night in May 2023

8/10 Good

Blake, Lauderdale

Business traveller
Liked: Amenities
OK but at the end of the day you get what you pay for, a bit dated but tidy, pool is good
Stayed 1 night in May 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Close to the airport
Stayed 1 night in May 2023

2/10 Terrible

Oggie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room had terrible heavy smell of cigarettes- could not sleep at all. No windows to open and let fresh air in. Also the property says it offers free shuttle to the airport- it does NOT.
Stayed 1 night in May 2023