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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Water park
Water park
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
10 outdoor pools, pool umbrellas, pool loungers
11 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar

Explore the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xenses Park
    ‪15 min walk‬
  • Xcaret Eco Theme Park
    ‪19 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool

Room, Oceanfront (Swim-up Adults)

  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden)

Room (Swim Up Garden)

  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River

Suite River

  • 61 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 126 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite River Adults

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite River Adults

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River Spa)

Suite (River Spa)

Suite (River Spa)

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa)

Suite (Garden Spa)

Suite (Garden Spa)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Adults

Junior Suite Adults

Junior Suite Adults

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Garden

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Adults)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Oceanfront (Adults)

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite, Oceanfront

  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4033)
The price is AU$439
for 1 room
includes taxes & fees
8 Apr - 9 Apr
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

Located in Playa del Carmen, Hotel Xcaret Mexico - All Parks / All Fun Inclusive is on the riverwalk, within a 5-minute drive of Cenote Santa Cruz and Xplor Theme Park. .This beach property is 0.8 mi (1.4 km) from Xenses Park and 1 mi (1.6 km) from Xcaret Eco Theme Park.

What's nearby

  • Xenses Park - 15 min walk - 1.3 km
  • Xcaret Eco Theme Park - 19 min walk - 1.6 km
  • Xplor Theme Park - 4 min drive - 1.9 km
  • Ferry to Cozumel - 9 min drive - 4.9 km
  • Playacar Golf Club - 13 min drive - 9.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 10 outdoor pools
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. Accommodations are furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 900 air-conditioned rooms featuring free minibar items and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets, and all rooms are furnished with single sofa beds. Digital television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 10 outdoor swimming pools, a waterslide, and an outdoor tennis court. Additional features at this property include concierge services, an arcade/game room, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at CHIBALI, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 14 bars/lounges or 2 poolside bars. A complimentary full breakfast is served daily from 7:00 AM to noon.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary full breakfast is served each morning between 7:00 AM and noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Korean, Spanish

Property amenities

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 11 restaurants
  • 14 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 10 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (102 centimetre high)
  • Lift (119 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 22 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 918 out of 1297 reviews
Rating 8 - Good. 140 out of 1297 reviews
Rating 6 - Okay. 87 out of 1297 reviews
Rating 4 - Poor. 59 out of 1297 reviews
Rating 2 - Terrible. 93 out of 1297 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

olimpiada

Stayed 3 nights in Dec 2024

10/10 Excellent

jose manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2024

4/10 Poor

Yrania Rodriguez

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Service at Grupo Xcaret Mexico: A Disappointing Stay Our recent visit to Grupo Xcaret Mexico (12/13–12/18/2024) was a stark disappointment compared to our exceptional experience two years ago. Arrival and Check-In: The welcome was unremarkable, with long waits and disorganization. Small but thoughtful details, like refreshing towels, were missing. Rigid Policies: Activity cancellations were unnecessarily rigid, even during unpredictable weather. Errors in their system caused frustrating delays at checkout, with little accountability from staff. Rooms: The rooms showed clear neglect: unreplenished amenities, irregular linen changes, balcony leaks, and mold on the walls. Restaurants: Dining was repetitive, with limited options for children. Requests for non-spicy food were often denied, and waits for tables and high chairs were long. Customer Service: Staff attitudes were inconsistent and overly reliant on tips. Professionalism was noticeably lacking. Airport Departure: Transport to the airport was efficient, but the boarding process was chaotic, with passengers crowded onto buses and forced to carry luggage up airplane stairs. Conclusion: Grupo Xcaret Mexico has seen a troubling decline in service, maintenance, and guest care. What was once a premium experience has devolved into a poorly managed operation. We cannot recommend this hotel and urge them to address these significant issues to regain their former quality.

2/10 Terrible

Sand, North Bergen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Karla

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay and plan to return within the next year.
Stayed 5 nights in Dec 2024

4/10 Poor

wei

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Adeel Hafeez

Stayed 5 nights in Nov 2024

10/10 Excellent

Ludi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Xcaret offers an amazing all-inclusive experience that combines convenience and relaxation. I had everything preplanned for us by sending our wishlist ahead of time, which allowed us to enjoy the resort’s stunning amenities, nature-inspired design, and access to nearby parks without a worry. It was the perfect spot for a stress-free getaway. Tip: I recommend booking your Sunday brunch directly at Las Cuevas to avoid being redirected to a sales presentation. I didn’t know this and tried booking through the concierge, but little did we know, they were trying to make us to attend the free breakfast with a sales presentation. We were all confused, as I knew the brunch wasn’t supposed to be free. The language barrier didn’t help either in that situation.
Stayed 5 nights in Dec 2024

4/10 Poor

Jiannan

Travelled with partner
Disliked: Staff & service
Not good as expected, have to ask multiple times to refill bottle of water and towels
Stayed 4 nights in Dec 2024

8/10 Good

ruben

Stayed 4 nights in Dec 2024

8/10 Good

zhen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noiseness is the only issue.
Stayed 4 nights in Dec 2024

10/10 Excellent

gerardo

Stayed 4 nights in Nov 2024

10/10 Excellent

Nhi

Stayed 2 nights in Nov 2024

8/10 Good

Ponciano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to Adults only at Check-in. Overall an amazing experience. Would recommend for teenage family more as we could not take advantage of the full use of the available attractions.
Stayed 4 nights in Dec 2024

2/10 Terrible

Raph

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Very disorganized. We were given an occupied room. Walked in on a family sleeping. Paid for a room upgrade and it was not honored. We will never be back.
Stayed 7 nights in Nov 2024

6/10 Okay

Fermin

Travelled with family and small children
Not what I expected
Stayed 3 nights in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Best place in the world
Stayed 6 nights in Nov 2024

10/10 Excellent

isaac

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 3 nights in Nov 2024

6/10 Okay

Richa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Salvador, New York

Stayed 2 nights in Nov 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 3 nights in Nov 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has it all and things are presented in a beautiful way. Everything you see was thought out and placed to create a spectacular experience. Staff are mostly all bilingual and very friendly. There was no shortage of fun or interesting activities and the food never disappointed.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ruben

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is nice overall.
Stayed 3 nights in Nov 2024