With a stay at First Group The Palace All-Suite, you'll be centrally located in Durban, a 3-minute drive from uShaka Marine World and 15 minutes from Umhlanga Rocks Beach. .This beach hotel is 0.1 mi (0.1 km) from Dairy Beach and 0.1 mi (0.2 km) from Golden Mile.
What's nearby
Durban International Convention Centre - 13 min walk - 1.1 km
uShaka Marine World - 3 min drive - 2.4 km
Suncoast Casino and Entertainment World - 3 min drive - 2.3 km
Durban Beach - 3 min drive - 2.5 km
Moses Mabhida Stadium - 4 min drive - 3.6 km
Getting around
King Shaka Intl. Airport (DUR) - 24 min drive
Restaurants
Joe Cool's - 3 min walk
The Grill Jichana - 8 min walk
KFC - 8 min walk
Milky Lane - 4 min walk
3 Piers Coffee Co - 2 min walk
About this property
First Group The Palace All-Suite
Private beach and outdoor pool, near uShaka Marine World
First Group The Palace All-Suite offers 76 air-conditioned accommodations with DVD players and safes. Rooms open to balconies. Satellite television is provided.
Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
La Vita Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 76 air-conditioned rooms featuring DVD players. Rooms have private balconies. Satellite television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a hot tub. This Art Deco hotel also features concierge services, babysitting (surcharge), and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Durban? This hotel has 1163 square feet (108 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
First Group The Palace All-Suite has a restaurant on site.
Room service (during limited hours) is available.
Languages
English
Property amenities
Parking and transport
Free offsite parking within 4,023 metres
Return airport shuttle (surcharge) from 6 AM to 6 PM at scheduled times and on request
Area shuttle (surcharge)
Casino shuttle (surcharge)
Shopping centre shuttle (surcharge)
Parking on site (ZAR 55 per night)
Food and drink
A bar/lounge
A restaurant
Coffee and tea in common areas
Snack bar/deli
Things to do
Children's pool
Fishing
Free bicycle rentals
Full-service spa
Hot tub
Library
Outdoor pool
Sauna
Steam room
TV in common areas
Family friendly
Babysitting (surcharge)
Children's pool
DVD player
Laundry facilities
Outdoor pool
Snack bar/deli
Conveniences
24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services
Business services
1,163 square feet of conference space
Business centre
Meeting rooms
Outdoors
Barbecue grill
Beach towels
On the boardwalk/promenade
Picnic area
Pool loungers
Pool umbrellas
Rooftop terrace
Full-service spa
2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar near toilet
Lift
Raised toilet seat
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer (on request)
Shower
Towels provided
Entertainment
DVD player
TV with satellite channels
Food and drink
Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Limited room service
Paper towels
More
Air conditioning
Desk
Iron/ironing board
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 16
Check-out
Check-out before 10 AM
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
Optional extras
Airport shuttle fee: ZAR 350 per vehicle (roundtrip)
Self parking fee: ZAR 55 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
National rating
Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.
Property is also known as
Palace Durban
Palace Hotel Durban
Palace Resort Durban
Palace All-Suites Hotel Durban
Palace All-Suites Durban
Palace All-Suite Hotel Durban
Palace All-Suite Hotel
Palace All-Suite Durban
Palace All-Suite
First Group Palace All-Suite Hotel Durban
First Group Palace All-Suite Hotel
First Group Palace All-Suite Durban
First Group Palace All-Suite
The Palace All Suites
The Palace All Suite
First Group The Suite Durban
First Group The Palace All-Suite Hotel
First Group The Palace All-Suite Durban
First Group The Palace All-Suite Hotel Durban
First Group The Palace All-Suite Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.
The hotel is right on the beach with excellent access to it and a great view.
The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away.
But, if you want a hopping place, it’s that.
VERY helpful people who went out of their way to make sure our stay went well.
We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel.
I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good.
Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic.
Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban.
And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below.
On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus.
We can't wait to go back in a few months time.
Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.
Gary
Stayed 5 nights in Jan 2022
8/10 Good
Alpheus
Travelled with family
3 Feb 2022
Liked: Property conditions & facilities
Disliked: Room comfort
Great place with great views
The hotel is nice and clean but the rooms are a little small. TV was intermittent.
The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!
Marina
Stayed 2 nights in Jan 2022
4/10 Poor
Verified traveller
16 Jan 2022
Disliked: Cleanliness, staff & service
Not worth the price
Hygiene standards were pathetic.
The rooms had a damp smell.
The room and staff itself were great however, as daily cleaning service was not provided due to covid, we had to request for cleaning service at the start of our stay. In total I must have asked about 7 times for room cleaning, and when I called reception to find out why my room was not made up, they informed me that my room was not on the list despite me asking for cleaning over 5 times. Apart from that, when I called reception, 3 different people gave me 3 different times for when room cleaning commences.
Wi-Fi did not work in my room for the duration of my stay.
As the booking website classified The Palace as self-catering, I brought along my own food, however my room did not have a microwave and I had to go down to the hotel kitchen each time to warm my food-before 7pm as the kitchen closed at that time.
I was not happy