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Dedeman Palandoken Resort Hotel

4.0 star property

Photo gallery for Dedeman Palandoken Resort Hotel

Duplex
Nightclub
Sauna, Turkish bath/hammam, hot stone massages, deep-tissue massages
Reception
BBQ/picnic area

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • Breakfast included
  • Room service

Explore the area

Map
Palandoken Kayak Merkezi PK :115, Erzurum, Erzurum
  • Palandöken Mountain
    â€Ș1 min walk‬
  • Twin Minaret Madrasa
    â€Ș10 min drive‬
  • Abdurrahman Gazi Tomb
    â€Ș13 min drive‬
  • Erzurum (ERZ)
    â€Ș22 min drive‬

Room options

View all photos for Duplex

Duplex

Duplex

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Front of property

Dedeman Erzurum Palandöken Ski Lodge

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.2 out of 5, Very good, (216)
The price is AU$96
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Dedeman Erzurum Palandöken Ski Lodge

About the area

Erzurum

With a stay at Dedeman Palandoken Resort Hotel in Erzurum (Palandöken), you'll be a 1-minute drive from Palandöken Mountain and 9 minutes from Ataturk House Museum. .This family-friendly hotel is 5 mi (8.1 km) from Erzurum Archaeology Museum and 5.1 mi (8.2 km) from Erzurum State Theatre.

What's nearby

  • Palandöken Mountain - 1 min walk - 0.0 km
  • Erzurum Archaeology Museum - 9 min drive - 8.1 km
  • Twin Minaret Madrasa - 10 min drive - 8.4 km
  • Erzurum Citadel - 10 min drive - 8.5 km
  • Abdurrahman Gazi Tomb - 13 min drive - 8.4 km

Getting around

  • Palandoken Station - 29 min drive
  • Erzurum (ERZ) - 22 min drive

Restaurants

  • â€ȘFanus Cafe Erzurum - ‬3 min drive
  • â€ȘEjder3200 KĂŒre Cafe - ‬6 min drive
  • â€ȘPolat Erzurum Resort Hotel Mola Cafe - ‬6 min drive
  • â€ȘDedeman Palandoken Ski Cafe - ‬2 min walk
  • â€ȘSway Hotel Ski Pub - ‬6 min drive

About this property

Dedeman Palandoken Resort Hotel

Slopeside family fun near Palandöken Mountain
Dedeman Palandoken Resort Hotel offers 187 accommodations with safes and complimentary bottled water. 19-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An indoor pool and a children's pool are on site. Other recreational amenities include ski-in/ski-out access, a 24-hour health club, and a sauna.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dedeman Palandöken Hotel Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. There are hot springs open between 9:00 AM and 8:00 PM.
Stay in one of 187 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features a nightclub and a 24-hour health club. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, Ana Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. A complimentary local cuisine breakfast is served daily from 7 AM to 10 AM.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in Erzurum? This hotel has 2153 square feet (200 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary local cuisine breakfast is served each morning between 7 AM and 10 AM.
Ana Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Iglo Cafe - This bistro serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Teleski Cafe - This bistro serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Languages

English, German, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Ski shuttle nearby
  • Free uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available daily 7 AM to 10 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ana Restaurant
  • Iglo Cafe
  • Teleski Cafe

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Cross-country skiing
  • Designer stores
  • Downhill skiing
  • Free children's club
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Nightclub
  • Piano
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 2,153 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Hot spring
  • Hot springs open from 9:00 AM - 8:00 PM
  • Hot springs water temperature - 40 ÂșC
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from March 17 2025 to December 16 2025 (dates subject to change).
The property is closed between March 15 and December 15.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: TRY 100 per person (roundtrip)
  • Airport shuttle fee per child: TRY 80 (roundtrip), (from 6 to 11 years old)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number 5729

We should mention

Hot springs access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 10 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Dedeman Palandoken
Dedeman Palandoken Erzurum
Dedeman Palandoken Resort Hotel
Dedeman Palandoken Resort Hotel Erzurum
Palandoken
Dedeman Palandoken Resort
Dedeman Palandoken Resort Hotel Hotel
Dedeman Palandoken Resort Hotel Erzurum
Dedeman Palandoken Resort Hotel Hotel Erzurum

Dedeman Palandoken Resort Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 53 reviews
Rating 8 - Good. 21 out of 53 reviews
Rating 6 - Okay. 7 out of 53 reviews
Rating 4 - Poor. 6 out of 53 reviews
Rating 2 - Terrible. 3 out of 53 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Samet

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Otele gelmeden öncede yorumlara baktığımda sigara kokusu ile ilgili yorumlar görmĂŒĆŸtĂŒm. Böyle bir sorunla karĆŸÄ±laƟtım. 2. GĂŒn odamı değiƟtirebildim. Ayrıca yine tekrarlanan bir konuda otel gerçekten çok eskimiƟ. Konum olarak mĂŒkemmel bir konumda fakat otel yapısal olarak fiyat kalite oranını karĆŸÄ±lamıyor. Yenilenirse tekrar gelebileceğim bir otel ama bu Ɵekilde bir daha ziyaret edeceğimi sanmıyorum. Yani personelin çalÄ±ĆŸması gĂŒleryĂŒzĂŒ hizmeti bir yere kadar fayda sağlar. Spa hizmeti gĂŒzel. 2 akƟam faydalandım. Ekip gayet iyi. Fakat aynı konu masaj odaları ve masaj yatakları eski. Genel olarak otel renovasyona giderse repeat guest kazanımı iyi yönde olur. Otel giriƟ reception dÄ±ĆŸ alanı ve otopark kısmıda zemin yapÄ±ĆŸmalı. Arabadan inip çamura basıyorsunuz. Bir konuda duƟ camları çok kısa. DuƟ alındığında bĂŒtĂŒn banyo su içinde kalıyor. Sonrasında ıslak zemine bakmak zorunda kalıyorsunuz. Yemekler tarminkardı. Oda temizliğide iyi sayılır.
Stayed 3 nights in Dec 2024

6/10 Okay

Fuat

Stayed 4 nights in Mar 2024

8/10 Good

BURAK

Travelled with group
Liked: Staff & service, property conditions & facilities
Kayarım, oteli çok da önemsemem
Genel olarak fiyat/performans bir otel diyebilirim. Özellikle tepede olması, pistlere yakınlığı kayak için gelenler için tercih sebebi olabilir. Bizim odamızda felaket bir sigara kokusu vardı, bu sebeple uyuyamadık; ancak ertesi gĂŒn oda değiƟtirmek isteğimizde hemen baƟka bir oda sundular. ArkadaƟlarımızın ise tuvaletleri çok sıkıntılıydı, sifonları bozuk olduğu için zorluk çektiler. Otelin kendini geliƟtirebileceği konular var, ancak yine de ellerinden geleni yapmaya çalÄ±ĆŸÄ±yorlar diyebiliriz. Canlı mĂŒzik yapan kiƟi epey baƟarılıydı, o ses gibi yarÄ±ĆŸmalara gitmesini öneririz.
Stayed 2 nights in Mar 2024

10/10 Excellent

Inci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

8/10 Good

Mine

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent hotel with unfriendly reception crew
We stayed at Dedeman with my fiance for a 3 day skiing holiday. This vintage hotel is vibey and pretty well-maintained considering its age - it's clean enough. The food selection at the all inclusive cafeteria was very impressive, we were happily fed - although the alcohol prices are riddiculously high for our standards (unfortunately not included in the all-inclusive package). The only major issue we had was with the attitude of the staff at reception. When we first arrived to the hotel around 1pm, they couldn't locate our reservation from their system because of a miscommunication between Hotels.com and them, so our room was not ready. We didn't mind and asked if we could have lunch while they wait for confirmation because we wanted to optimize our time and ski in the afternoon. They didn't allow us and made us wait at the reception until they figured it out. This hotel is at mid-mountain and is the only one there, we obviously didn't come all the way up there to steal a free lunch meal while pretending we had a reservation (pre-paid I should add). We had a similar bad attitude when we were checking out the last day in which case they couldn't organize paying us back for the deposit of ski-lift cards and made my fiance run through the whole hotel looking for a certain employee only to find out afterwards that the employee needed to come back to the reception. Overall, decent hotel experience with very unfriendly and incapable reception crew.
Stayed 2 nights in Jan 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Erdem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erzurum Ski
All the hotel staff was amazingly friendly. The hotel had the most convenient access to the ski lifts. Starting from front desk, guest relations, room service, restaurants had really high quality.
Stayed 2 nights in Jan 2023

8/10 Good

Vera

Disliked: Cleanliness
Good skiing
Hotel is quilt old, refreshment needed. Food very good and ski in/ski out very comfortable. Transfer included if more then 4 nights, I can recommend to take breakfast and dinner options, was too tired to go to city center after skiing (10 minutes taxi)
Stayed 4 nights in Feb 2022

10/10 Excellent

Amjad

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommend
Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very old and quite low quality for the price. Especially, food quality was quite poor.
Stayed 3 nights in Dec 2019

10/10 Excellent

Fardin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the people come here for skiing . Ski staff were helpful. The other things were good comparing its price . The only problem was welcoming by receptionist. She was very cold

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice but old hotel
Room and bed comfort is insufficient. Meal is tasty and sufficient. Hotel position is perfect.
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good value, but some problems
Good Good value Great location for skiing. Ski-in ski-out at its best. Housekeeping staff helpful and polite So is the restaurant staff Free transfer from and to the airport Free internet, but very slow. Bad Sewage smell coming from the wall between the bathroom and the room. Seperator on the bath tub too short and not effective. Water leaks to the floor after each shower. Wardrobe hangers are stack from front to back direction. Not easy to use, especally since hangers are semi-attached to the rod. Safe was broken at arrival. Loud alarm sound. Fixed promptly. Hotel layout very VERY confusing. Front desk staff unattentive. Mistakes with check-in. Food quality is low even though there is a lot of variety.

6/10 Okay

Dan, Dhahran, KSA

Liked: Staff & service
Great value
The resort doesn't try to be anything but what it is, a solid, economiCal hotel tucked in the mountains. Excellent service for pedestrian amenities. Would definitely stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sky get away
Very good experience. Nice views and outstanding slopes will different difficulty levels.

8/10 Good

Murat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KapanÄ±ĆŸ haftası, genel olarak iyi.
odanın manzarası ve otelin konumu mĂŒkemmel. hafta sonları park yeri bulmak biraz sıkıntılı olabiliyor. otel bina olarak biraz eski ancak rahatsızlık veren bir durumu yoktu. oteli esas seçme sebebim olan kapalı havuz maalesef 3 gĂŒnlĂŒÄŸĂŒne kapalıydı. Otelin kapanÄ±ĆŸ zamanıymÄ±ĆŸ. Otel tam veya yarım pansiyon olarak çalÄ±ĆŸÄ±yor, ben tam pansiyon aldım. yemek çeƟidi olarak bir kaç seçenek sunsa da, yemekler lezzetsizdi. hatta artık patates pĂŒresini ne kadar kötĂŒ yapabilirler ki deyip aldığımda onun bile kötĂŒ olduğunu gördĂŒm. eleƟtireceğim 2. nokta, kayak kiralamaya gĂŒnlĂŒk 1300 tl fiyat istendi kayak odasında (belki direkt Dedeman'a bağlı değildir bilmiyorum ama otel binasının içerisindeydi) aƟağıdaki Dedeman'da ise aynı ekipman 300 tl.
Stayed 2 nights in Mar 2024

8/10 Good

Arda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Oldies but goldies
Otelin yeri ve konumu palandökendeki en iyi yer. Yemeklerin lezzeti kalitesi gayet yeterli. Otel çok eski olduğu için yenilenme ihtiyacı var. En önemli eksiği dağ oteli olduğu için uçak saatleri dĂŒĆŸĂŒnĂŒldĂŒÄŸĂŒnde late check out imkanı olmadığında giyinme soyunma odaları olması gerektiğini dĂŒĆŸĂŒnĂŒyorum
Stayed 1 night in Mar 2024

4/10 Poor

HAKAN

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Odalar çok bakımsız ve kötĂŒ kokuyor. ÇalÄ±ĆŸanlar gĂŒler yĂŒzlĂŒ. Otelin konumu çok gĂŒzel
Stayed 1 night in Mar 2023

10/10 Excellent

SEDA

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Elena

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

10/10 Excellent

Goker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resepsiyondaki Enes bey kadar guleryuzlu, her konuda cozum odaklı bir personeli olmasi bu otele verilecek puani arttiriyor. Pistin ortasinda oluƟu otelin bazi eksilerini kapatabiliyor.
Stayed 2 nights in Dec 2021

10/10 Excellent

Ali Berk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kaymak için konumu çok iyi,kesinlikle tavsiye ederim
Stayed 3 nights in Mar 2021

8/10 Good

mehmet selçuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021