Most of the staff were great but, on our last day we needed help from the front desk and did not get it. Instead we got bad attitude. We needed engine coolant before we could leave. She called a cab for us. The cab never showed up. We asked about the bus, she did not give us any helpful information. We asked if there were any auto parts nearby, she did not even check the computer for us. She just couldn't be bothered. We finally got the local bicycles and rode 5 miles to the auto supply store. 5 & 1/2 hours later we were able to leave.
There were room problems. The first room we had was noisy-we were exhausted and fell asleep but woke up several times during the night because all night long-it sounded like a coffee percolator on steroids in the wall. Someone form the desk called us twice, late in the evening, around 11 PM, because they neglected to get our credit card for incidentals at check in. I told them I would bring them the card in the AM and asked that they not call us again.
The next day we were assigned another room. We called for sheets because the sheets didn't fit the bed and kept popping off. We discovered this in the evening at about 11 PM. Staff acted very quickly, but this shouldn't have happened to begin with.
Breakfast was terrible. Very few options. Eggs rubbery, Bread like cardboard. This hotel needs more, properly trained staff. There should be two people at the desk for a hotel with 13 floors. Staff are overwhelmed.