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Pestana Carlton Madeira Ocean Resort Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pestana Carlton Madeira Ocean Resort Hotel

Indoor pool, outdoor pool
Children's play area - outdoor
Family Room
Breakfast and dinner served
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Largo Antonio Nobre, Funchal, 9004-531
  • Madeira Casino
    8 min walk
  • CR7 Museum
    11 min walk
  • Funchal Marina
    15 min walk
  • Funchal (FNC-Cristiano Ronaldo)
    22 min drive

Room options

View all photos for Suite

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite

  • 63 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 62 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Family Room

  • 60 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Double or Twin Room, Sea View

Double or Twin Room, Sea View

Double or Twin Room, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Pool View

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Double or Twin Room, Pool View

  • 37 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite (Superior)

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Junior Suite (Superior)

  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Double or Twin Room, City View

View from room

Classic Double or Twin Room, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Double Classic Sea View (2Ad)

  • Sleeps 2

Classic Single Mountain View (1Ad) Non Refundable

  • Sleeps 1

Single Sea View

  • Sleeps 1

Family Room (4Ad) Non Refundable

  • Sleeps 4

Double Pool View

  • Sleeps 2

Double/Twin Classic Mountain View (2Ad)

  • Sleeps 2

Single Classic Mountain View (1Ad) Non Refundable

  • Sleeps 1

Junior Suite 1/2 Pax

  • Sleeps 2

Double

  • Sleeps 2

Classic Sea View (2Ad)

  • Sleeps 2

Classic Pool View Single Use Non Refundable

  • Sleeps 1

Family Room (2Ad+1Ch)

  • Sleeps 3

Classic Single Mountain View (1Ad)

  • Sleeps 1

Family Room (2Ad) Non Refundable

  • Sleeps 2

Classic Pool View Single Use

  • Sleeps 1

Suite (2Ad)

  • Sleeps 2

Classic Single Mountain View (1Ad) Non Refundable

  • Sleeps 1

Family Room 1/3

  • Sleeps 3

Family Room (2Ad+1Ch)

  • Sleeps 3

Classic Pool View Single Use

  • Sleeps 1

Double Sea View (2Ad)

  • Sleeps 2

Suite (2Ad+1Ch)

  • Sleeps 3

Family Room (2Ad)

  • Sleeps 2

Single Classic Sea View (1Ad)

  • Sleeps 1

Classic Mountain View (2Ad) Non Refundable

  • Sleeps 2

Double Classic Sea View (2Ad)

  • Sleeps 2

Junior Suite (2Ad+1Ch)

  • Sleeps 3

Single Room

  • Sleeps 1

Classic Mountain View (2Ad)

  • Sleeps 2

Family Room (4Ad)

  • Sleeps 4

Classic Sea View Single Use

  • Sleeps 1

Single Classic Sea View (1Ad)

  • Sleeps 1

Double Classic Sea View (2Ad) Non Refundable

  • Sleeps 2

Family Room (2Ad+1Ch)

  • Sleeps 3

Junior Suite (2Ad)

  • Sleeps 2

Classic Pool View Single Use Non Refundable

  • Sleeps 1

Junior Suite (2Ad+1Ch)

  • Sleeps 3

Double/Twin Classic Pool View

  • Sleeps 2

Single Classic Sea View (1Ad) Non Refundable

  • Sleeps 1

Single Classic Sea View (1Ad) Non Refundable

  • Sleeps 1

Classic Single Mountain View (1Ad)

  • Sleeps 1

Single Pool View

  • Sleeps 1

Classic Single Mountain View (1Ad)

  • Sleeps 1

Classic Mountain View (2Ad)

  • Sleeps 2

Family Room (4Ad)

  • Sleeps 4

Suite 2Ad

  • Sleeps 2

Family Room (2Ad+1Ch)

  • Sleeps 3

Family Room (4Ad)

  • Sleeps 4

Classic Single Mountain View (1Ad)

  • Sleeps 1

Classic Pool View Single Use

  • Sleeps 1

Family Room 4Ad

  • Sleeps 4

Similar properties

Exterior
Pestana Casino Park Ocean and SPA Hotel
Pool
Spa
Kids pool
Free WiFi
4.3 out of 5, Excellent, (1001)
The price is AU$239
for 1 night
includes taxes & fees
6 Dec - 7 Dec
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About the area

Funchal

With a stay at Pestana Carlton Madeira Ocean Resort Hotel, you'll be centrally located in Funchal, within a 5-minute drive of CR7 Museum and Funchal Farmers Market. .This family-friendly hotel is 0.5 mi (0.8 km) from Madeira Casino and 0.5 mi (0.8 km) from Santa Catarina Park.

What's nearby

  • CR7 Museum - 11 min walk - 0.9 km
  • Funchal Marina - 15 min walk - 1.3 km
  • Lido Bathing Complex - 18 min walk - 1.6 km
  • Funchal Farmers Market - 3 min drive - 2.1 km
  • Town Square - 3 min drive - 2.6 km

Getting around

  • Cristiano Ronaldo Airport (FNC) - 22 min drive

Restaurants

  • ‪Galaxia Sky Bar - ‬3 min walk
  • ‪Pastelaria Petit Fours - ‬6 min walk
  • ‪Pub Number Two - ‬1 min walk
  • ‪Beef & Wines - ‬3 min walk
  • ‪Casa Italia Pizzas & Pastas - ‬4 min walk

About this property

Pestana Carlton Madeira Ocean Resort Hotel

Luxury hotel with a marina and a full-service spa
Pestana Carlton Madeira Ocean Resort Hotel offers 286 accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

A marina and a health club are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health SPA. Services include massages.
Make yourself at home in one of the 286 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, Arcos, for dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Arcos - This buffet restaurant serves breakfast and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 15 per day)
  • Return airport shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Arcos

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • A hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Marina on site
  • Terrace

Spa

  • Massages

Accessibility

  • Lift

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Iron/ironing board (on request)
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 11 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 3978

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carlton Madeira
Carlton Madeira Pestana
Carlton Pestana Madeira
Madeira Carlton Pestana
Madeira Pestana
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Funchal
Pestana Carlton Madeira Ocean Resort Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Madeira
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Resort Hotel Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

Pestana Carlton Madeira Ocean Resort Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1001 reviews" "
Rating 8 - Good. 343 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 3 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing but the room we stayed in needs a little renovating, but the hotel and the pools and the surroundings were amazing. Staff is well trained and very friendly!
Stayed 5 nights in Aug 2024

8/10 Good

Rose Mary

Liked: Cleanliness, staff & service
The property is in need of repairs.Not at a five star standard.
Stayed 13 nights in Jul 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location with good pools and sea access. Would love to see a pool bar inside the pool
Stayed 7 nights in Jul 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Prime location with beautiful sea views, lots of dinnng options around, short walk into town, bus stop just in front
Stayed 6 nights in Jul 2024

10/10 Excellent

Antonio, fremont

Stayed 5 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
the wood floor is loose. They are short staffed and service at the restaurant is extremely slow.
Stayed 3 nights in Jul 2024

10/10 Excellent

VANDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at the Pestana Carlton for many, many years ( since 1990's) and am ALWAYS looking forward to going back! The hotel location is superb, the access to the sea wonderful, the various swimming pools and hotel facilities pretty good and most of all, every single member of staff treats us like family! All staff is very professional, hard working and they all make you feel welcome. Just returned from a 5 week holiday at the Carlton and cannot wait to book again!
Stayed 28 nights in Jun 2024

6/10 Okay

Adrian

Travelled with family
Disliked: Property conditions & facilities
We have been staying in the Pestana Carlton since 1994. It has a great location with selection of nice restaurants in walking distance. It is also close to Funchal city center. However, standards are declining with no lift from upper to lower pool levels and poor service in upper pool cafe. The ladies in the Atlántico Bar were amazing - friendly and efficient.
Stayed 14 nights in Jul 2024

10/10 Excellent

Ivone

Liked: Amenities
All the stuff was very helpful and very friendly I truly recommend it is very clean and neat
Stayed 4 nights in Jul 2024

10/10 Excellent

Althea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pestana was only 20 mins from the airport, very convenient. The hotel and it's staff were absolutely fantastic. From the moment we arrived we were greeted with smiles. The reception staff were friendly and very efficient. The restaurant staff were so obliging and helpful. Thoroughly enjoyed the week we stayed, great choice for our wedding anniversary. Highly recommended.
Stayed 7 nights in Jul 2024

6/10 Okay

Jamie

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Shabby bit chic leaning to shabby
For the amount of money I'm paying it's not cheap expect more to be fair Have been coming for years and it's in a slow decline Rooms are so dated ,carpet rank stupid shower on the taps still no slip mats unless requested I'm an old fella. In my opinion just cutting things to save money like the chocolate bar that's get smaller but the price continues to rise Need to up the game to match the new hotels
Stayed 9 nights in Jul 2024

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness
Everything was nice but felt that the housekeeping should do a better job of replenshing, toiletries, teas, face cloths, towels.. rooms were cleaned but never replenished. Also never were beach towels exchanged for new ones. Breakfast was good but felt some of food items could had been changed up a bit
Stayed 7 nights in Jul 2024

10/10 Excellent

Jacquelynn, Panorama City

Stayed 4 nights in Jul 2024

10/10 Excellent

Maria

Stayed 2 nights in Jun 2024

4/10 Poor

Jane Elizabeth

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Filomena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, room view & property surroundings, it happened to be my birthday the day we checked in, a bottle if champagne was delived to my room with apples, very nice touch, classy resort...
Stayed 4 nights in Jun 2024

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Amenities
The grounds and employees were all helpful and friendly.
Stayed 4 nights in Jun 2024

8/10 Good

Justyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel located in city center with amazing views. Breakfast options were extensive and delicious. Housekeeping staff always friendly. Everything was amazing and we will definitely be back .
Stayed 10 nights in Jun 2024

8/10 Good

Robert

Liked: Cleanliness
Stayed 14 nights in May 2024

6/10 Okay

Liam

Travelled with partner
Great property, but very dated which makes things seem dirty when they clearly clean daily. Breakfast had a lot of options but quality was pretty low. Overall great place which has become average over the years. Also, the parking is absolutely brutal.
Stayed 3 nights in Jun 2024

4/10 Poor

Nuno Miguel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Betsy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2024

6/10 Okay

Rosario

Travelled with family
Lovely outdoor space , spacious room although not happy with the lack of cleaning of the room even after reporting the problem twice. Nice gesture from the public relations Manuela on our 3rd and last night at the hotel. Much appreciated. The communication among members of staff and specially the management should improved.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice for a resort. Hallways and pub are dated.
Stayed 5 nights in Apr 2024