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Hotel Britannia Excelsior

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December 2024
January 2025

Photo gallery for Hotel Britannia Excelsior

Outdoor pool, pool umbrellas, pool loungers
Terrace/patio
View from property
Interior detail
Interior entrance

Reviews

6.4 out of 10

Popular amenities

  • All-inclusive
    All-inclusive
  • Parking available
    Parking available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Pool
    Pool

Explore the area

Map
Via Regina 41 - Cadenabbia, Griante, CO, 22011
  • Cadenabbia Ferry Terminal
    3 min walk
  • Villa Carlotta
    14 min walk
  • Bellagio Port
    18 min walk
  • Lugano (LUG-Agno)
    72 min drive

Room options

View all photos for Double Room, Balcony, Lake View

View from room

Double Room, Balcony, Lake View

  • 17 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite

Suite

Suite

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Triple Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Triple Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Triple Room, Lake View

View from room

Triple Room, Lake View

  • 17 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Classic Single Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Lake View

View from room

Double Room, Lake View

  • 17 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Double or Twin Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Triple Room

  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Classic Triple Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Triple Room

  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

About the area

Cadenabbia

With a stay at Hotel Britannia Excelsior, you'll be centrally located in Griante, within a 15-minute drive of Villa del Balbianello and Cadenabbia Ferry Terminal. .This golf hotel is 10.3 mi (16.6 km) from Lake Lugano and 0.6 mi (1 km) from Villa Carlotta.

What's nearby

  • Villa Carlotta - 14 min walk - 1.2 km
  • Bellagio Port - 18 min walk - 2.3 km
  • Villa Serbelloni - 14 min drive - 3.0 km
  • Villa Melzi Gardens - 15 min drive - 4.5 km
  • Villa Melzi - 15 min drive - 5.0 km

Getting around

  • Varenna-Esino Station - 32 min drive
  • Lugano (LUG-Agno) - 72 min drive

Restaurants

  • ‪Bar Pasticceria Rossi - ‬17 min drive
  • ‪La Lanterna - ‬14 min drive
  • ‪Ristoro Forma & Gusto - ‬14 min drive
  • ‪Antichi Sapori - ‬17 min drive
  • ‪La Goletta - ‬17 min drive

About this property

Hotel Britannia Excelsior

Adults-only hotel with 2 restaurants and a rooftop terrace
Hotel Britannia Excelsior offers 192 accommodations with safes and ceiling fans. Flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 192 guestrooms featuring refrigerators and flat-screen televisions. Satellite television is provided for your entertainment. Bathrooms feature showers with rainfall showerheads. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and a hair salon. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the hotel's 2 restaurants. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Hotel Britannia Excelsior has 2 restaurants serving breakfast, lunch, and dinner.

All-inclusive details

All-inclusive room rates at Hotel Britannia Excelsior are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (surcharge)
  • Limited on-site parking
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar

Things to do

  • Outdoor pool

Conveniences

  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beachfront location
  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Fridge

More

  • Desk
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 10 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 2.50 per person, per night, up to 7 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 180 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of pool umbrellas and sunbeds is available for a surcharge.

We should mention

All guests must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from June to September
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Britannia Excelsior
Britannia Excelsior Griante
Britannia Excelsior Hotel
Hotel Britannia Excelsior
Hotel Britannia Excelsior Griante
Hotel Britannia Excelsior Cadenabbia
Britannia Excelsior Griante
Hotel Britannia Excelsior Hotel
Hotel Britannia Excelsior Griante
Hotel Britannia Excelsior Hotel Griante

Hotel Britannia Excelsior Reviews

Reviews

6.4
Rating 10 - Excellent. 114 out of 997 reviews" "
Rating 8 - Good. 295 out of 997 reviews" "
Rating 6 - Okay. 316 out of 997 reviews" "
Rating 4 - Poor. 162 out of 997 reviews" "
Rating 2 - Terrible. 110 out of 997 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good , easy reach everywhere! Unlike ppl review online to said property run down ! Staff friendly ! Worth for the price
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Lovely location, disappointing customer service
Lovely location. Reception staff were quite unhelpful with information at check in and needed prompting eg what time is breakfast?, where is breakfast? Where is the lift? etc We stayed on a B&B basis only to find a couple of days later that they offered All Inclusive. This information would have been welcomed at check in, as we would have upgraded our stay but couldn’t when we requested as we had less than 3 days remaining. We had an incident during our stay and all I will say, as a result, is ensure you use the safe in your room for anything valuable. Overall a nice hotel but the management/staff could do with a refresher in customer service.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Staff & service
The historic buildind amazing view from the balkony
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the beautiful Lake Como! Very close and convenient to everything! The staff were great,parking was near by, the breakfast buffet was very good, lots of things to choose from. Great experience!
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

4/10 Poor

Love

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

maureen

Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally try to be positive in my stay. But, the only positive thing from this hotel is the location. The rest was disappointment. The room was outdated and dirty impression as well as had unpleasant smell. Some staff were not very friendly. the breakfast was busy and food was not good. Uncooked bacon, eggs and sausages.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
The staff were lovely and the view of the lake and pool area was great. The hotel was very dated with old bathrooms and the lift felt like it would break down when you were using it. The breakfast was not good, would definitely not recommend paying for the breakfast.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Holiday
Stayed 4 nights in Aug 2019

4/10 Poor

Luca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Rubber Seal from window was hanging off, Door handle for room door was loose. Pealed off paint fallen in shower. Your only given one key card. Staff knew little about the area. General room disrepair to the room. Would be good if staff gave the room a once over before guest arrives. Location was good and the room was clean.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The building was beautiful, it is unkept, is in need of a major refurb. The staff were lovely but not enough of them, The carpets smelled of dampness5
Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great location, poor food
Como was an amazing location, the hotel was pretty much as described with an amazing pool on the lake. The downside to the hotel was the quality of the morning breakfasts. Had we known that this was an all inclusive resort (please note this wasn’t advertised as an all inclusive and we didn’t book it as that) we would not have stayed as the quality of food at an all inclusive is usually terrible. It very much catered to its audience and for that you can’t blame the hotel, it’s just not what we were expecting. However the pool facilities and the location to the ferry was brilliant.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Amazing pool with a great view. A bit disappointed with the hotel itself. Bed terribly uncomfortable, rooms outdated and in need of repairs. Do not be tempted with the all inclusive package, food is mediocre at best.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The rooms were outdated and tired looking. I had a fridge in the room which stank discussing. The upside however was the view from our balcony across the lake to Bellagio. Lots of local restaurants and small shops. Parking was difficult and not available on site.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is in dire need of renovation. It is practically falling apart. Breakfast area is like a canteen, very noisy and hectic. Rooms are very old with lots of wear and tear to the paintwork and stains on the chair. The one lift serving the 200+ rooms takes about 10 minutes to go from top to bottom. Free parking is claimed by the hotel, which is over 100m away, very unsafe and do not even attempt if you have a nice car. It is unpaved, very steep and full of potholes. Damaged my car. When I asked about the free parking I was then offered to pay €10 to park behind the hotel. Why would I do that when it is €7 per day to park in front of the lake in a much safer place. Probably the worst hotel I have stayed in and made what should have been a lovely trip to lake como a stressful ordeal. Do visit lake como however, as it is very beautiful, just don’t stay in this hotel. Avoid at all costs!
Stayed 2 nights in Aug 2019

6/10 Okay

Danielle

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor rooms and facilities. Good pool and bar
Basic rooms. Towels weren’t changed the entire week even though they were meant to be every 3 days. Which in my opinion isn’t regularly enough in the first place. Poor bathroom and toiletries. Tired room, dirty curtains and broken door/window. Pool and bar were great though! And with a platinum band (all inclusive) we had access to many restaurants and bars with great selection of food and drink!
Stayed 6 nights in Aug 2019

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Old hotel but charming. I wish they had early check in we arrived an hour before time and were not able to check in. Food was ok no complaints there but the lift did break down one evening and was fixed by morning.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Not very helpful or friendly pictures much better than actual hotel. Serves the big bus crowd. Room has no amenities and only one towel per person
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I really wanted to seim in the pool. I picked hotel in part because of pool. Hours were so limited 10-6 pm. They wouldnt make an exception Disappointed in that.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Room NOT suitable as Bedroom - for Brooms - couldnt swimg a Cat !
Stayed 2 nights in Jul 2019