Extremely disappointed with the lack of cleanliness of the house. We had roaches!!!!! Almost all of the cooking utensils had dried crusty food on them, the blender was dirty with crusty overflow, the ice machine didn't work (was told they would be back Tuesday to fix, never showed or called), no pot holders, all the rooms had huge dust balls, candy wrappers, hangers and roaches behind them (was told "that is a deep clean thing). One of the toilets upstairs wasn't working, but we were able to get it working. Carpet on the stairs stained and dirty, cleaning lady said she keeps putting that on her list. Two of the recliners didn't recline. This was the 1st time all of our family was able to be under one roof... it was a vacation we had all been looking forward to for 6+ months... while we did enjoy our time together, we shouldn't have had to spend most of our first day cleaning and chasing roaches... they did send someone to spray, but that just caused them to come out more. My son-in-law had a friend over, that he had not seen in 17years, a roach ran over his phone on the counter... extremely embarrassing!!! There was a "for sale" sign in the yard, so that could be why the place has been neglected.