We really felt like it was a real home stay rather than hotel. Owner and the host is very nice, speaks English and pleasant to be around. Yes, this ryokan has seen a lot of guests, but everything is super clean and tidy, everything they do seems so timely and effortless, although we can see how much effort was put into every little detail , from tea choices, to changing into the sleeping beds and amazing food! Food deserves a special mention- tasty, beautiful and nutritious- and so much verity that hit all senses! Both breakfast and dinner were a culinary delight with amazing presentation! We also got an extra menu printed in the language of my birth country- as a special touch! We reserved a private onsen for 9:30, which was a perfect timing and it gave us an opportunity to wonder the streets after dinner. Location is also great- steps from Gora station. Thank you so much- we loved it and will be back!