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Crowne Plaza Hamburg - City Alster, an IHG Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Hamburg - City Alster, an IHG Hotel

Bar (on property)
Exterior
Exterior
Exterior
Junior Suite, 1 King Bed (Alster View)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Bar
  • Spa
  • Pet-friendly
  • Room service

Explore the area

Map
Graumannsweg 10, Hamburg, HH, 22087
  • Hamburger Kunsthalle
    18 min walk
  • Moenckebergstrasse
    3 min drive
  • Jungfernstieg
    3 min drive
  • Hamburg (HAM)
    27 min drive

Room options

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Alster View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Alster View)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Alster View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Alster View)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Family Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Family Room)

  • Sleeps 3
  • 1 King Bed

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About the area

Hamburg

With a stay at Crowne Plaza Hamburg - City Alster, an IHG Hotel, you'll be centrally located in Hamburg, a 4-minute drive from Hamburg City Hall and 5 minutes from Miniatur Wunderland. .This eco-certified hotel is 3 mi (4.8 km) from Reeperbahn and 2.5 mi (4.1 km) from Hamburg Cruise Center.

What's nearby

  • Hamburger Kunsthalle - 18 min walk
  • Hamburg City Hall - 4 min drive
  • Miniatur Wunderland - 5 min drive
  • Elbe Philharmonic Hall - 6 min drive
  • Reeperbahn - 7 min drive

Getting around

  • Uhlandstrasse U-Bahn - 8 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg Airport (HAM) - 27 min drive

Restaurants

  • ‪Alsterperle - ‬9 min walk
  • ‪Peter Pane - Hamburg Turnhalle - ‬7 min walk
  • ‪Goldherz - ‬8 min walk
  • ‪Campari Lounge - ‬4 min walk
  • ‪Da Caio - ‬5 min walk

About this property

Crowne Plaza Hamburg - City Alster, an IHG Hotel

Waterfront Hamburg hotel in Hamburg-Nord with a 24-hour health club
Crowne Plaza Hamburg - City Alster, an IHG Hotel offers 291 accommodations with safes and coffee/tea makers. Televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 291 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as a 24-hour health club and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch at the hotel's restaurant, The Restaurant, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:30 AM to 11:30 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and complimentary newspapers in the lobby. Planning an event in Hamburg? This hotel has 5651 square feet (525 square meters) of space consisting of conference space and 9 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:30 AM and 11:30 AM.
The Restaurant - This buffet restaurant serves breakfast and lunch.
The Plaza - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured covered self parking on site (EUR 29 per night)
  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Off-site parking available (EUR 29 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:30 AM–11:30 AM on weekends: EUR 28.50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Restaurant
  • The Plaza

Things to do

  • 24-hour health club
  • Bike rentals
  • Billiards/pool table
  • Canoeing
  • Spa services

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference space (5651 square feet)
  • Meeting rooms - 9

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Lift door width (centimetres): 100
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 100
  • Hardwood flooring in room
  • Step-free path to entrance

More

  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Locally owned and organised tours and activities
  • No plastic drinking straws
  • Renovated entire property – November 2019
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • City/local tax: EUR 2.14

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28.50 per person
  • Covered self parking fee: EUR 29 per night
  • Nearby parking fee: EUR 29 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel

Crowne Plaza Hamburg - City Alster, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 480 out of 1002 reviews" "
Rating 8 - Good. 414 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 9 out of 1002 reviews" "
Rating 2 - Terrible. 10 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

avihu

Disliked: Staff & service, amenities
The service at the reception was bad and the hotel staff just want your money
Stayed 2 nights in Sep 2024

10/10 Excellent

Bernd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein ganz hervorragendes Hotel. Jederzeit wieder.
Stayed 4 nights in Aug 2024

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Room was great and sauna area was very nice! Good location.
Stayed 2 nights in Aug 2024

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant and calm hotel at the edge of hopping St. Georg with its dining options and just a few steps to green walls along the Alster. Downtown ist a 25 min walk or short bus ride.
Stayed 4 nights in Aug 2024

10/10 Excellent

Osher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Recommendation 👍
Stayed 1 night in Jul 2024

10/10 Excellent

Tatyana, Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the center of Hamburg. The property is new, very clean and is in a great location. We greatly enjoyed our stay.
Stayed 2 nights in Jun 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. The location is brilliant with only a 7 minute walk to the nearest U-Bahn - U3 line which takes you to most places in the city centre. The rooms were very very clean as was the hotel. The breakfast was great with a huge selection of food and drink. The bar area is lovely too. All the staff at the hotel are so helpful. We would definitely stay at this hotel again. Absolutely excellent.
Stayed 3 nights in Jun 2024

10/10 Excellent

Kevin

Stayed 4 nights in May 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great ! Workers are helpful and so nice would definitely stay here again if I come back
Stayed 5 nights in Nov 2023

6/10 Okay

Gulzar Alam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel with a wrong perception projected in expedia
Nice hotel mainly for business people. But the lo ation shown in the website was deceiving. We oaid extra for Altser Lake view but you can only view part of the Lake at a distance. City center is at a distance and not easy for regular walking.I was surprised to find that in the breakfast room there is a long que as they look for names but not the room number of the guest. Breakfast choice is also very limited. This is not a typical Crown Plaza we stau around the world.
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff all friendly, welcoming and helpful. Room and hotel in general was very clean. Short (20min) walk to Hauptbahnhof through St George or 30 mins along the Alster Lake and Binnenalster towards Rathaus.
Stayed 4 nights in May 2023

10/10 Excellent

Andre, Essen

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2023

8/10 Good

Rajiv Bhalchandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Probably needs some modernisation
Stayed 3 nights in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel. Friendly staff. Dining room at breakfast busy and noisy.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
We had a wonderful stay at the hotel. Everyone in the hotel team was friendly and helpful. The rooms were lovely. The breakfast had plenty of variety, was well stocked and tasty. We would definitely go again.
Stayed 3 nights in Feb 2023

10/10 Excellent

Atef

Stayed 2 nights in Dec 2022

10/10 Excellent

Leslie

Stayed 4 nights in Jan 2023

10/10 Excellent

Robert, Annandale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short walk away from a main street with plenty of dining options, grocery store, drug store, and other businesses. Nestled on the edge of a quiet residence area, and about a 20 minute tax ride form the airport. Hotel staff speak excellent English.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Just a short distance from town center. Good restaurant (Sagner's) a block away. Plus one is the hotel with friendly staff. Didn't try the hotel's food. Friendly and attentive staff. Clean room with eager cleaning staff. I always tip the cleaning staff something. They're crucial. Small and friendly and english speaker friendly corner store down the block for essentials. Would absolutely recommend and stay again if I return. Only deficiency i found was no ATM. Coming from the US where they're everywhere, they're harder to find in Germany/ Hamburg. Not a deal breaker.
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Clean rooms.
Wow. Great location. Nice rooms. Great staff. The breakfast was great. It is a nice place to stay. We were able to walk everywhere we needed to go. The staff was really nice. The bathrooms were great. Clean rooms and nice hotel.
Stayed 4 nights in Oct 2022

10/10 Excellent

John Carlo I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Virginia

Stayed 6 nights in Sep 2022

6/10 Okay

Leslie

Stayed 6 nights in Aug 2022

10/10 Excellent

Mizuki

Stayed 2 nights in Aug 2022

8/10 Good

Kamin

Business traveller
Liked: Cleanliness, staff & service, amenities
Generally a nice place
Stayed 2 nights in Jun 2022